EDWARD RAMADHANI JUMA
Iringa
Summary
Results-driven professional with expertise in customer experience management, retail and branch banking operations, and deposit mobilisation strategies. Demonstrates proficiency in KYC and AML compliance, financial analysis, account reconciliation, and cross-selling banking products to drive sales growth. Adept at promoting digital and mobile banking solutions while leveraging Microsoft Office and ERP systems to optimise operational efficiency. Committed to fostering strong customer relationships and delivering exceptional service standards to support organisational objectives.
Overview
5
5
years of professional experience
Work history
Accountant
VIETTEL TANZANIA LIMITED (HALOTEL)
Rukwa Branch
- Maintained accurate financial records and processed accounting transactions.
- Prepared financial reports and reconciliations.
- Verified payment documentation and ensured compliance with financial procedures.
- Used ERP systems to manage accounting information.
Deputy Head of Department – Sales & Marketing
VIETTEL TANZANIA LIMITED (HALOTEL)
Rukwa Branch
- Supervised branch sales operations and monitored revenue performance.
- Coordinated with distributors and dealers to achieve company targets.
- Developed strategies to expand the company’s customer base.
Halopesa Officer
VIETTEL TANZANIA LIMITED (HALOTEL)
Rukwa Branch
- Managed relationships with mobile money agents and partners.
- Supported customers using Halopesa services.
- Handled customer complaints and ensured service satisfaction.
Bank Officer
NMB BANK PLC
05.2023 - 03.2026
- Deliver high-quality banking services while ensuring excellent customer experience.
- Support account opening processes and ensure compliance with KYC and AML regulations.
- Promote digital banking solutions including mobile banking and internet banking.
- Support branch growth through deposit mobilization and cross-selling financial products.
- Assist in monitoring customer transactions and ensuring compliance with internal policies.
- Prepare operational and performance reports for branch management.
Direct Sales Staff
NMB BANK PLC
01.2021 - 04.2023
- Marketed bank products and acquired new customers for the branch.
- Mobilized deposits and supported expansion of the bank’s client base.
- Promoted digital banking channels to improve customer convenience.
- Prepared daily and weekly sales performance reports.
- Ensured all accounts opened complied with bank and regulatory requirements.
Education
Bachelor of Science - Accounting and Finance
Iringa University College
/2009 - /2012
Advanced Certificate of Secondary Education - EGM
Pandahill Secondary School
/2007 - /2009
Certificate of Secondary Education -
Lugalo Secondary School
/2003 - /2006
Skills
- Customer experience management
- Retail and branch banking operations
- Deposit mobilization and sales growth
- Customer relationship management
- KYC and AML compliance
- Financial analysis and reporting
- Digital and mobile banking promotion
- Account reconciliation
- Cross-selling banking products
- Microsoft Office and ERP systems
LANGUAGES
English – Excellent
Kiswahili – Excellent
REFEREES
Available upon request
Accomplishments
- Best Employee of the Year – Halotel (2016)
- Excellent Employee of the Year – Halotel (2017)
- Best Employee of the Year – Halotel (2018)
Timeline
Bank Officer
NMB BANK PLC
05.2023 - 03.2026
Direct Sales Staff
NMB BANK PLC
01.2021 - 04.2023
Accountant
VIETTEL TANZANIA LIMITED (HALOTEL)
Deputy Head of Department – Sales & Marketing
VIETTEL TANZANIA LIMITED (HALOTEL)
Halopesa Officer
VIETTEL TANZANIA LIMITED (HALOTEL)
Bachelor of Science - Accounting and Finance
Iringa University College
/2009 - /2012
Advanced Certificate of Secondary Education - EGM
Pandahill Secondary School
/2007 - /2009
Certificate of Secondary Education -
Lugalo Secondary School
/2003 - /2006