Edna Nyamhanga
Geita,Tanzania
Summary
Dynamic professional with expertise in communication, MS Office, and customer service. Proven track record in sales management and organisational skills, enhancing team productivity and client satisfaction. Adept at administrative tasks and report writing, contributing to efficient operations. Strong interpersonal abilities foster collaborative environments. Committed to leveraging skills for continued career growth in a challenging role.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work history
Sales & Marketing Representative & Administrator
Pancop Group Limited
2022.01 - Current
- Keeping track of all customers preferences by serving as main contact and maintaining clear customer contacts in database.
- Monitoring and maintaining customer databases to ensure optimal customer experience through service.
- Led development of data-driven performance management system, leveraging predictive analytics to identify high-potential employees and create targeted development plans.
- Duties:
- Provided support to warehouse manager with daily operational duties; increased overall productivity levels.
- Implemented new filing system which improved document management efficiency.
- Developed contingency plans for potential issues; effectively mitigated risk of delays.
- Performed quality checks on incoming goods, maintained high standards across all products.
- Maintained excellent supplier relations to ensure uninterrupted supply chain.
- Handled employee queries promptly; fostered positive work environment.
- Analyze inventory reports to achieve strong product availability.
- Managed over 50 customer calls per day and Increased sales by 10%.
- Enhanced market penetration with innovative sales tactics.
- Identified potential business opportunities, resulting in expanded clientele base.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Built strong vendor relations for better negotiation of deals and discounts.
- Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Crafted compelling sales presentations to secure key contracts.
- Understood market conditions, responding to fluctuations impacting sales.
- Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
- Planned and executed initiatives to reach target audience through most effective channels.
- Scheduled meetings and travel arrangements to support C-level executives.
General Manager
ERIN HOTEL
Geita, TANZANIA
2019.02 - 2022.03
- Built high-performing teams to achieve organizational objectives.
- Defined company direction through careful strategic planning.
- Established positive work environment which promoted staff morale and productivity.
- Maintained compliance with industry regulations at all times.
- Increased overall operational efficiency by implementing new management strategies.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Streamlined communication processes for improved team collaboration.
- Implemented rigorous financial controls, improving overall profitability.
- Established strong rapport with stakeholders to enhance business credibility.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Built high-performing teams to achieve organisational objectives.
- Established successful partnerships with other companies for mutual growth.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Maintained organizational compliance with applicable legislation and regulations.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
Administration Assistant (Internship)
Tanzania Revenue Authority (TRA)
2017.07 - 2017.10
- Generated property tax, direct tax and indirect tax bills and posting VAT Returns in ITAX Software.
- Recorded tax-debts in debts control register and managed records accordingly.
- Was responsible for managing and controlling inventory through effective planning and execution.
- Duties:
- Complied carefully with procedures, upheld standards of quality administration.
- Handled sensitive information, maintained confidentiality at all times.
- Ensured data accuracy with meticulous record keeping practices.
- Received and checked financial statements and reconciled related accounts.
- Arranged filing systems for easy use and retrieval by personnel.
- Improved office efficiency by organising and maintaining digital filing systems.
- Handled petty cash transactions, ensured proper financial management within office.
- Supported budgeting process through careful expense tracking and reporting activities.
- Enhanced communication with team by scheduling and coordinating meetings.
- Maintained office supplies inventory for seamless operations.
- Distributed correspondence for efficient dissemination of information across departments.
- Resolved administrative problems by analysing information and identifying solutions.
- Gathered information, created charts and produced reports for staff.
Education
Bachelors of Business Administration - Management
University of Arusha
ARUSHASkills
- Communication
- MS Office
- Customer Service
- Sales Management
- Organizational
- Administrative
- Report Writing
- Interpersonal
REFEREES
- Christopher Zakaria, Kisaka, General Manager, +255 756 356 984, +255 733 472 098, Pancop Group Limited
- Saba, Matete, Principal Tax Officer, +255 784 290 978, +255 765 569 313, Tanzania Revenue Authority
Timeline
Sales & Marketing Representative & Administrator
Pancop Group Limited
2022.01 - Current
General Manager
ERIN HOTEL
2019.02 - 2022.03
Administration Assistant (Internship)
Tanzania Revenue Authority (TRA)
2017.07 - 2017.10
Bachelors of Business Administration - Management
University of Arusha