EDNA NYAMHANGA

•Promoting and selling the company’s products to generate revenue and maintaining relationships with the new and existing clients.

•Presenting the organization’s system in a structured professional way to potential clients and managing the day-to-day retail shop operations.

•Identifying customers’ needs and proposing the best solutions whilst optimizing customers ’accounts by proactively cross-selling and upselling.

•Identifying and growing opportunities within the assigned territory to achieve revenue targets.

•Keeping track of all customers preferences by serving as the main contact and maintaining clear customer contacts in a database.

•Monitoring and maintaining customer databases to ensure optimal customer experience through service.

• Planning campaigns,analyzing metrics,and identifying trends.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Generated property tax, direct tax and indirect tax bills and posting the VAT Returns in ITAX Software.
• Recorded the tax-debts in the debts control register and managed records accordingly.
• Was responsible for managing and controlling inventory through effective planning and execution