Summary
Overview
Work History
Education
Languages
References
Disclaimer
Organization
Languages
Certification
Timeline
Generic

Edna M. Moshi

Dar-es-Salaam

Summary

Diplomatic, thorough and steadfast office worker with top-notch administrative skills and solid background in telecommunication. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks such as routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Officer I

TTCL - Corporation
Songea, Tanzania
02.2021 - Current
  • To ensure proper maintenance of customer documentation and records, including sales data and monthly bills.
  • To provide firsthand support to all customers, coordinate, and prepare inputs for invoice preparation in the system for payments and account settlements for both national and international.
  • To process applications for the Corporation's product services, prepare business cases for minor relief schemes for the customers, and ensure good records management for the same.
  • Implemented effective sales strategies to increase product visibility and engagement.
  • Collaborated with team members to create targeted promotional campaigns.
  • Analyzed customer feedback to improve service delivery and product offerings.
  • Built relationships with key clients through regular contact.

Administration Officer I

TTCL - Corporation
Songea, Tanzania
07.2018 - 02.2021
  • To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business
  • To answer calls from customers by the use of Call Centre telephony system within defined time-limits
  • To handle customer issues in a pleasant, confident, and very helpful telephone manner
  • To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance

Volunteer Loan repayment

Higher Education Students Loans Board (HESLB)
Dar es Salaam
04.2017 - 06.2018
  • Was in a special team of ten (10) personnel tasked to identify or track loan defaulters since 1994 for the purpose of recovering the loans – we managed to recover 1.3 Billion TZS.
  • Establishing a register of non-complying and complying loan beneficiaries.
  • Updating Comprehensive register of employer and their remittances.
  • Preparing reminder notices for non-complying employers.
  • To initiate formulation of appropriate mechanism for of cost-effective loans recovery.
  • Conducting inspection to the respective employers.
  • Prepare weekly, monthly report regarding the operation of the Directory
  • Managing Corporate and Diaspora desk and promoting collaboration with strategic partners.

Research Assistant

Tanzania Domestic Biogas Programme under CAMARTEC
Tanga Region
02.2017 - 02.2017
  • Conducted research interview on biogas plantation in Tanga Region as well as writing a report on what we have observed during the research

Customer Service/Operations Officer

Exim Bank Tanzania
Dar es Salaam
02.2016 - 12.2016
  • Customer Service i.e. issue ATM cards, bank transfers, ensuring full recovery of bank charges in transactions, ensure regular stock taking of ATM cards/PIN mailers as custodian & 100% maintenance of customer complaints log.
  • Managed day to day operations i.e. daily maintenance and updating of registers, ensuring no income leakage due to negligence, monthly salary uploads, clearing of cheques using TACH and CTS systems, Tanzania Interbank Settlement System (TISS) etc.

Administration Officer

Exim Bank Tanzania
Dar es Salaam
05.2012 - 02.2016
  • Improved all company logistics i.e. introduced new procedures on following up on vehicle operations i.e. introduction of a new fuel management system.
  • Managed to reduce Opex (Operational Expenses) by negotiating the best deals with service providers in maintenance and repair of bank machines, furniture, A/c servicing and generator, printing machines and other appliances.
  • Oversee day to day Administrative operations i.e. invoicing, linking the bank and other companies/ service providers, record keeping, stock taking and inventory maintenance, monitoring all contacts and facilitating payments to lease agreements, utility and contract handling agreements and ensuring they are up to date.
  • Gained experience in leading and mentoring personnel and promoting accountability as a team leader for the first time and successfully managed to promote team spirit and harmony as well as help some of my subordinates grow professionally.
  • Managed to service 5 long term loans from service providers by restructuring how day to day operations were handled resulting to 30% increase in productivity.

Logistic Officer/network operator

Power and Network Company
Dar es Salaam
05.2011 - 12.2011
  • Handling of all calls and channel them to the relevant authorities as required
  • To monitor all services of diesel generator done by engineers in all regions includes Dar es Salaam, Lindi, Mtwara, Mbeya, Sumbawanga, Iringa and Songea
  • Keeping all employees records and files
  • Assisting the administrative and operational reports officer in administering the company activities
  • Make follow up of all alarms which occur at the site and provide necessary information
  • Preparing daily and monthly reports of Telecommunication maintenance
  • Stock controller of all material required to support all work done by engineers.

Research Assistant

Management Health for Science (MSH)
Temeke District
03.2011 - 03.2011
  • Conducted Qualitative research including depth interview on tuberculosis in Temeke District on top of that conducting focus group discussion and data transcription

Election Observer

Tanzania Election Monitoring Committee
Dar es Salaam
10.2010 - 10.2010
  • Who was to observe the whole process of election and report writing

Research Assistant

Research on Poverty Alleviation (REPOA)
Dar es Salaam
08.2010 - 10.2010
  • Conducted Data collection on Women’s Entrepreneurship Empowerment Strategy in Dar es Salaam and Kibaha, (Data compilation and data entry)

Internship at health sector

CARE International
Dar es Salaam
11.2009 - 07.2010
  • Support white ribbon coordinator to arrange logistics for the meetings which increased my report writing skills project management and organisational skills
  • My skills were recognised in the white ribbon function to the extent that I was asked again to support Health Equity Project Manager (HEPM) to arrange logistics for meetings of the group which included maintaining HEqG (health equity group) minutes and having an up to date hard copy file of correspondence, documentation, to ensure appropriate documentation of health equity activities and working with HEqG on advocating issues of maternal health

Education

Bachelor of Arts - Social Sciences - Sociology Major

University of Dar es salaam
Dar es Salaam, Tanzania
01.2009

Secondary School A-Level -

Cornelius Girls Secondary school
Tanzania
01.2006

Secondary school O-Level -

Kolila High School
Tanzania
01.2001

Primary School -

Oyster Bay Primary School
Tanzania
10-1997

Languages

English: Reading - Very good, Speaking - Very good, Writing - Very good, Kiswahili: Reading - Excellent, Speaking - Excellent, Writing - Excellent

References

  • Evaline, G Mcharo, Assistant Lecturer, mcharoevaline@gmail.com, 0713608268, DUCE - University of Dar es salaam, Dar es Salaam, Tanzania
  • Juliana, JosephatMero, Senior Accountant, 0754 282972, Higher Education Student Loans board, Dar es Salaam, Tanzania
  • Amani, Peter, Assistant manager –MIS, amanip@eximbank-tz.com, +255 687 411 771, Exim Bank (Tanzania) Limited, Dar es Salaam, Tanzania

Disclaimer

I do hereby certify that all the information given is valid and correct. Edna Moshi.

Organization

  • Organization: Tanzania Home of Economics Association (TAHEA).
  • POSITION: Community Facilitator
  • My Primary duties were to Design to plan and assess organizational aspects from its general routine and its operation, Findings and results were useful in conducting various researches, Conducting research through questionnaire and interview, Data compilation and Prepare participatory rural appraisal tools

Languages

English
Intermediate (B1)
B1
Swahili
Proficient (C2)
C2

Certification

  • Introduction to computer

Timeline

Sales Officer I

TTCL - Corporation
02.2021 - Current

Administration Officer I

TTCL - Corporation
07.2018 - 02.2021

Volunteer Loan repayment

Higher Education Students Loans Board (HESLB)
04.2017 - 06.2018

Research Assistant

Tanzania Domestic Biogas Programme under CAMARTEC
02.2017 - 02.2017

Customer Service/Operations Officer

Exim Bank Tanzania
02.2016 - 12.2016

Administration Officer

Exim Bank Tanzania
05.2012 - 02.2016

Logistic Officer/network operator

Power and Network Company
05.2011 - 12.2011

Research Assistant

Management Health for Science (MSH)
03.2011 - 03.2011

Election Observer

Tanzania Election Monitoring Committee
10.2010 - 10.2010

Research Assistant

Research on Poverty Alleviation (REPOA)
08.2010 - 10.2010

Internship at health sector

CARE International
11.2009 - 07.2010

Bachelor of Arts - Social Sciences - Sociology Major

University of Dar es salaam

Secondary School A-Level -

Cornelius Girls Secondary school

Secondary school O-Level -

Kolila High School

Primary School -

Oyster Bay Primary School

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Edna M. Moshi