Summary
Overview
Work history
Education
Skills
Languages
Timeline
Edith Stephen Hemed

Edith Stephen Hemed

Card Specialist
Dar es Salaam,Dar es Salaam Region

Summary

PERSONAL STATEMENT I believe in team work and individual working in order to accomplish successfully a particular task. Positive attitude towards a job or anything in life brings about tremendous result of success. It is my work and desire to build a positive mental attitude that will cultivate hope to harvest success in my life and organization as well .

Reliable Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information.


My seven years in the banking industry have groomed me from a junior banker to a specialist, started working as a bank teller then promoted to operations officer and now as Card Specialist my enthusiasm of excelling to the higher levels is stirred revitalised.

Overview

11
11
years of professional experience

Work history

Card Specialist

BancABC, African Banking Corporation Part of Atlas
Headquarters
04.2021 - Current
  • Roles and Resposnibilities:
  • Stabilise financial performance by achieving breakeven as per pre-determined duration on yearly basis; through mobile banking settlements, agency banking settlement, base II file processing and Settlement file processing-(Physical and Virtual cards), Identifying and processing unsuccessful transactions in base II and posting in FCC accordingly, daily processing of card transactions and TIPS settlements
  • Maintain compliance with Governance provisions and enhance internal controls to minimise operational risk through; day 2 check of Base II entries in FCC, day 2 check for settlement Physical cards processed yesterday in FCC and report any abnomality for corrections, day 2 adjustments checks, checking reconcilable accounts, monthly-Posting mobile banking TRA invoice, proper maintaining and updating both debit ,prepaid cards and key registers; making sure surprise check is done by independent personnel/non custodian, resolve audit issues timely as they emerge from various audits, ensuring compliance with regulatory requirements and that identified key internal governance gaps are closed by year end, making sure NPS report is sent every month, making sure Monthly Levy report report is sent every month, monthly BOT mobile transactions report, making sure prepaid card deposit report is sent to key stake holders, checking and ensuring all Flexcube suspense accounts for all branches have cleared card fee and reconciled daily
  • Improve and strengthen Operating platform by ensuring that; base II update report sent, day 2 check for settlement Virtual cards processed yesterday in FCC and report any abnomality for corrections, systems status report, monthly card report shared with business people(Digital and Fintech) for contacting customers whose cards are about to expire, doing daily debit cards reconciliation and any fault discovered is reported to responsible stake holder, all cards are delivered within TAT, optimisation processes and customer service improves Bank's operations efficiency and clients direct experience
  • Enhance Customer experience and retention, by making sure that; CRM issues checked and attended, Agency and Mobile banking reversals are timely executed, TIPS reversals is done, all adjustments are done as per approval, Manua, l release done in Prepaid wallet, Manual release blocked balance is done in FCC, TIPS and mobile banking Float management and, efficiency and service delivery are improved
  • Drive high performance culture and employee engagement, this is achieved by; Attending meetings and training when needs arise, ing stake holder's communications, Embeding high Performance culture and reliablility, Increasing engagement with other staff and stake holders to improve morale and efficiency in achieving desired goals, Training and motivating teams to achieve desired objectives, Adhering to good conducts, proper moral and professionalism in daily practices.

Administrator

BancABC, African Banking Corporation Part of Atlas Mara
02.2017 - 04.2021
  • And Resposnibilities:
  • Managing all controllable expenses - within budget - in especially Travel Local, Overtime Utility, kitchen grosses and Telephone Bills
  • Custodian of all controlled stationery; bank cheque, ATM cards, customer cheque books etc
  • Owning and resolving all Branch Audit findings as per agreed implementation timeline
  • Prevention of frauds and forgeries
  • Monitoring the activity and reports of daily transactions
  • Team Leader Operations backup
  • Item processing
  • Revenue collection
  • Report collection including reconciliations
  • Atm custodianship
  • Cross selling
  • Customer service

Cashier/Bank Teller

BancABC, African Banking Corporation Part of Atlas
01.2016 - 02.2017
  • Cash management
  • Direct customer relationship
  • Monitoring suspicious transactions and ascertaining the authenticity of the customers
  • Cross selling

Enumerator

World Vision Eastern Zone Mnyuzi ADP
03.2015 - 07.2015
  • Project: Baseline survey on Health, Nutrition and WASH
  • Key Roles and Responsibilities:
  • Data collection, Data entry and verifications
  • Documents translation
  • Preparations and review of questionnaires

Stores Officer

Tanesco - Arusha
02.2014 - 05.2014
  • Roles and Responsibilities:
  • Order processing
  • Receiving and inspections of materials
  • Material Handling

08.2012 - 09.2012
  • Minsitry of Finance, Procurement Management Unit (PMU, Experience: The experience gained includes;-
  • Order processing includes
  • Receipt and inspection
  • Approval and payment of invoice as per the payment terms

World Vision
02.2012 - 03.2012
  • Mkinga ADP-Tanga
  • Experience: The experience gained includes preparations and review of questionnaires, documents trnslations, data collection and entry, data analysis.

Education

Bachelor of Science - Procurement and Supply Chain Management

St. Augustine University Of Tanzania, Mwanza
/2010 - /2013

A-Levels - History, Geography and Economics

Arusha Secondary School
/2008 - /2010

History, Geography, Economics, of Secondary Education

Ordinary Certificate of Secondary Education - Arts Subjects

Kibosho Girls Secondary School
/2004 - /2007

Skills

  • Compliance and Communications Skills
  • Innovation skills
  • Negotiations Skills
  • Customer Service Skills
  • Basic computer skills - MS Office, CR2, Oracle Flex-cube and Sybrin
  • Interpersonal Skills
  • Operations Management Skills
  • Proactive

Languages

English
Fluent

Timeline

Card Specialist - BancABC, African Banking Corporation Part of Atlas
04.2021 - Current
Administrator - BancABC, African Banking Corporation Part of Atlas Mara
02.2017 - 04.2021
Cashier/Bank Teller - BancABC, African Banking Corporation Part of Atlas
01.2016 - 02.2017
Enumerator - World Vision Eastern Zone Mnyuzi ADP
03.2015 - 07.2015
Stores Officer - Tanesco - Arusha
02.2014 - 05.2014
-
08.2012 - 09.2012
- World Vision
02.2012 - 03.2012
St. Augustine University Of Tanzania - Bachelor of Science, Procurement and Supply Chain Management
/2010 - /2013
Arusha Secondary School - A-Levels, History, Geography and Economics
/2008 - /2010
Kibosho Girls Secondary School - Ordinary Certificate of Secondary Education, Arts Subjects
/2004 - /2007

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Edith Stephen HemedCard Specialist