Dyness Msema
Dar Es Salaam
Summary
An outstanding, flexible, respectful, open minded and skillful administrator and economist. Whose dream to be able to matter, proud, resourceful,and be able to assist in application of sustainable development in agriculture activities and improvement in environment and Economy in this changing world.
Overview
10
10
years of professional experience
Work History
General Manager
Avani bar and lounge
Dar Es Salaam
06.2022 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Monitored progress by establishing plans, budgets and measuring results.
Credit Officer Trainee
MWANGA HAKIKA MICROFINANCE BANK LTD
DAR ES SALAAM
04.2021 - 03.2022
- Issuing loans to the customer.
- Analyzing customer business if it profitable for the loan acquisition.
- Analyzing client’s personality.
- Working as team as the bank is still growing hence multitask.
- Writing report and submit for discussion and approval of loans.
- Customer consultancy.
- Other bank officer activity( snap check, account opening, customer recruiting).
- Customer service.
- Writing of analysis and reports.
- Recommended approval or disapproval of different loan types based on established criteria.
- Collected and checked borrower income, credit history and employment information.
- Prepared and submitted loan applications to underwriters.
- Followed banking requirements and government lending regulations.
Assistance Project SUPERVISOR
ORYX ENERGIES
DAR ES SALAAM
08.2019 - 11.2019
- Explaining about the nature of the company and products to the surveyors.
- Elaborate what needed to be done, what to observe and what question to be asked when the surveyors are in the market.
- Arrange the day to day surveyors’ locations of markets in Dar es Salaam to collect marketing data of the LPG (liquefied petroleum gas) data.
- Arrange their daily pay and their daily pocket money for their personal consumption when they are at the field.
- Analyze the data brought by the surveyors and write report to my supervisor about the condition of the market and activities of our competitors.
- Creating a database for all the visited dealer of the LPG by using excel and placing their location in the map by using grid reference provided.
- Mapping the surveyor’s data into goggle map.
VOLUNTEER
HASAN MAAJAR
DODOMA
05.2014 - 05.2014
- Volunteered to help with the hosting events by checking in participants and giving directions.
- Completed assigned duties and consistently produced high volume of work to support daily needs for the accomplishment of the event.
- Speak as the main host at the exhibition tent
- Communicated needs and issues to appropriate supervisors for administrative action.
- cashier of all the donation tHat are contributed through different book sale or just cash in donations
Education
Some College (No Degree) - BAHASA INDONESIA
EMBASSY oF INDONESIA
POSTABachelor of Arts - ECONOMICS
UNIVERSITY oF DAR ES SALAAM
DAR ES SALAAM,12.2020
ADVANCED CERTIFICATE - ADVANCE SECONDARY LEVEL
MSOLWA ST. GASPARE BERTON SECONDARY SCHOOL
MOROGORO05.2017
CERTIFICATE - ORDINARY SECONDARY SCHOOL
MSOLWA ST GASPARE BERTONI SECONDARY SCHOOL
MOROGORO12.2013
CERTIFICATE - ADVANCED MICRO COMPUTER APPLICATION
UNIVERSITY oF DAR ES SALAAM COMPUTER CENTER
DAR ES SALAAM09.2017
Skills
- Credit assessments
- Loan disbursements
- Customer acquisition
- Application preparation
- Loan processing
- Performance improvements
- teller and ATM Machines Operations(replenishing)
- Data entry
- Proficient with Microsoft software
- Risk assessments
- Document preparation
- Fluent in english and swahili
- beginner in spanish and bahasa indonesia
- administration operations
- customer sevices and customer experience operations
- Operations Management
- Client Relationship Management
- Budget Administration
- Financial Oversight
Interests
i love traveling, interior designing, reading romantic novels, swimming and exploring new places.
Timeline
General Manager
Avani bar and lounge
06.2022 - Current
Credit Officer Trainee
MWANGA HAKIKA MICROFINANCE BANK LTD
04.2021 - 03.2022
Assistance Project SUPERVISOR
ORYX ENERGIES
08.2019 - 11.2019
VOLUNTEER
HASAN MAAJAR
05.2014 - 05.2014
Some College (No Degree) - BAHASA INDONESIA
EMBASSY oF INDONESIA
Bachelor of Arts - ECONOMICS
UNIVERSITY oF DAR ES SALAAM
ADVANCED CERTIFICATE - ADVANCE SECONDARY LEVEL
MSOLWA ST. GASPARE BERTON SECONDARY SCHOOL
CERTIFICATE - ORDINARY SECONDARY SCHOOL
MSOLWA ST GASPARE BERTONI SECONDARY SCHOOL
CERTIFICATE - ADVANCED MICRO COMPUTER APPLICATION
UNIVERSITY oF DAR ES SALAAM COMPUTER CENTER
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