Dunstan Jovit Chatumba
Dar Es Salaam
Summary
Socially matured, motivated and energetic with vast knowledge and experience in aviation security and airline customer service. I take ownership of challenging situations and devote my time and energy to work towards the solutions. Customer-focused ensuring that clients receive the best service possible while observing the company’s policies and authorities’ regulations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ground Operations & Aviation Security Manager
Everett Aviation Ltd
Dar Es Salaam
10.2013 - 04.2023
- Make policies and procedures for aviation safety and security functions.
- Manage aviation safety and security functions in compliance with the set industry standards.
- Organize with providers and self-conduct regular staff training on security policies and procedures.
- Supervising security personnel, monitoring the surveillance security equipment, and protocols.
- Mitigating security risks through assessments to keep the buildings, facilities, people, and activities safe.
Customer Service Delivery Manager
British Airways Plc
Dar Es Salaam
04.2007 - 04.2013
- Manage the operations, ensuring delivery to operational targets and corporate customer service standards.
- Handle travel and baggage irregularities cases, and Customer Relations complaints and claims.
- Supervise ground handling agencies in operational issues, safety and security, check-in, customer care, and handling protocols.
- Handle travel and baggage irregularities, and Customer Relations complaints and claims as service recovery.
- Liaise with local rescue agencies and state authorities and establish links with Head Office departments in the delivery of Emergency Response, Business Continuity, and Disruption Plans.
Education
Master of Science - Human Resources Management
MZUMBE University
Dar Es Salaam 11-2011
Advanced Diploma - Public Administration
Institute of Development Management
Morogoro 07-1994
Skills
- Report Writing
- Incident Handling
- Problem Solving
- Crisis Management
- Safety and Security regulations
- Complaints Handling
- Customer Focused
Languages
Swahili
First Language
English
Proficient (C2)
C2
Certification
- Basic Aviation Security Training by Tanzania Civil Aviation Authority Training Centre October 2017
- Station Emergency Response Planning - British Airways In House Training October 2009
Timeline
Ground Operations & Aviation Security Manager
Everett Aviation Ltd
10.2013 - 04.2023
Customer Service Delivery Manager
British Airways Plc
04.2007 - 04.2013
Master of Science - Human Resources Management
MZUMBE University
Advanced Diploma - Public Administration
Institute of Development Management
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