A results-driven Claims Specialist with nearly five years of experience in life and general insurance claims management at Sanlam Life Insurance. Skilled in claims assessment, underwriting support, risk analysis, and customer relationship management, with a proven record of ensuring compliance, timely settlements, and safeguarding client and institutional interests. Possess a strong foundation in Banking and Finance (BSc, IFM) and currently on the verge of completing the Diploma in Insurance (Dip CII – UK), with only two exams remaining. Recognized for outstanding performance by leading clients, including NMB, CRDB, and Standard Chartered. Adept at bridging the gap between banking and insurance, and passionate about driving customer-centered claims solutions.
currently on the verge of completing the UK Dip CII two exams remaining
Microsoft Excel: Data entry, formulas, pivot tables, charts Microsoft Word: Document creation, formatting, reporting Thought Express (TE) System: System operation and management
Financial literacy & personal finance – Staying updated on trends, banking, and investment opportunities Professional development & continuous learning – Pursuing certifications and attending industry workshops Data analysis & problem-solving – Enjoy analyzing patterns and finding solutions Technology in business – Exploring software and digital tools that improve efficiency Community engagement & volunteering – Participating in initiatives that support financial education or social welfare