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DOSSA ALLADIN
MWANZA
Work Preference
Summary
Experienced Information Technology with over three years of experience Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
IT Field Support Technician
MALAIKA BEACH RESORT
MWANZA
08.2021 - Current
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Network troubleshooting
- Software installation
- Customer support
IT Technician
SIX OFFICE SOLUTIONS AND COMPUTER LTD MWANZA.
MWANZA
01.2017 - 08.2021
- Performed maintenance tasks on PCs, networks and mobile devices
- Data Entry
- Software installation
- customers service .
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Control Room Operator and IT
BARMEDARS.TV
MWANZA
03.2015 - 03.2016
- Work as Control Room Operator and IT
- Software installation
- Computer repair and maintenance
- Network troubleshooting
- Software installation
- Broadcasting Live shows and programs
- customers service / technical support
- CCTV Camera monitoring
Education
No Degree - CERTIFICATE OF PRIMARY SCHOOL
Montessory Primary School
MWANZA12.2005
No Degree - Education of Individuals in Secondary Special Education Programs
Islamia Secondary School
Mwanza12.2009
Certificate in Information Technology -
University of Dar Computer Center
Mwanza10.2012
NCC EDUCATION CERTIFICATE - Information Technology
National Computing Center
Mwanza12.2013
NCC International Advance Diploma - Information Technology
National Computing Centre
Dar-es-salaam12.2015
Skills
- Knowledge and Skills
- Micro computer application (MS Word, Power Point, Internet Explorer, Excel,
- Help Desk Support
- Field Support
- Troubleshooting Network Issues
- Hardware and Software Repair
- Configuring Devices
- Customer Satisfaction
- Wiring Installation
Accomplishments
- Networking operating System
- Computer troubleshooting and maintenance
- Excellent in communication and interpersonal skills and creativity
- Web design
- Office automation
- Skills for Computing
- Membership certificate of Cisco Networking Academy
- Certificate in information technology (UCC)
- National computing centre (NCC) international advanced diploma in computer
- Am cast Certificate
Languages
Swahili
Native language
English
Advanced
C1
Timeline
IT Field Support Technician
MALAIKA BEACH RESORT
08.2021 - Current
IT Technician
SIX OFFICE SOLUTIONS AND COMPUTER LTD MWANZA.
01.2017 - 08.2021
Control Room Operator and IT
BARMEDARS.TV
03.2015 - 03.2016
NCC International Advance Diploma - Information Technology
National Computing Centre
NCC EDUCATION CERTIFICATE - Information Technology
National Computing Center
Certificate in Information Technology -
University of Dar Computer Center
No Degree - Education of Individuals in Secondary Special Education Programs
Islamia Secondary School
No Degree - CERTIFICATE OF PRIMARY SCHOOL
Montessory Primary School