DOROTHEA MSAFIRI

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

• Responsible for oversight of the department that processes a significant part of the bank’s total transactions. As such this unit has a major impact on customer satisfaction.
• Managing daily attendance levels within the branch in compliance with the relevant HR policies.
• In conjunction with other team leaders, participate in systems administration and ensure adherence to the Group IT Security Policy.
• Preparation of daily MI and monthly trend analysis and send to MI analyst in a timely manner (Every day before 10:00am)
• Complete and maintain balanced score card statistics e.g. leave, KYC results, accuracy, counter & sales statistics etc.
• Performing Daily Branch Checklist, taken necessary action where required, advise Branch manager and file report.
• Ensuring all branch records are updated on time and action taken where necessary.
• Monitoring cash levels held in the strong room throughout the day to ensure that both elements are within limits.
• Ordering branch cash from the cash provider or central bank in accordance with limits set by the country head office.
• Immediately escalate all cash issues directly to the Branch Manager in accordance with current procedures.
• Ensuring cash is packaged correctly by front-line cashiers.
• Recommending re-order levels of cash to Branch Manager
• Basically, work as main custodian.
• Restocking the ATM cash supply.
• Sort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc.
• Repatriate any unusable cash to the cash supplier.
• Reconcile ATM cash daily. Independently per ATM
• Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
• Visit all ATMs within the area on each non-working day to check whether the ATM is still operational and adequately stocked.
• Call the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
• Ensure All cashier have 2nd checker and checked on daily basis
• Key Register is updated accordance with Key handling procedures.
• Owning and ensuring that all branch support duties are carried out on a timely basis ensuring the provision of World Class Customer Service.
• Performing daily transactions call over.
• Checking that System Back-ups are successful.
• Ensuring that customers are directed to the most appropriate service delivery channel to meet their needs e.g. cashiers, ATM’s etc.
• Ensuring that all branch telephone standards are met, and calls are routed to the appropriate channels in a timely and professional manner.
• Ensuring the timely distribution of incoming mail to support branch teams in dealing with customer requests.
• Ensuring that branch hold sufficient stock of stationary (Controlled, non-controlled) and control their usage.
• Processing of all payments (TTS, Cheques for collection) from the branch – Branch Maker
• ATM Cards Printing.
• Branch checker on account opening, account maintenance, loan processing - Sybrin
• Providing leads to sales team as well as cross selling bank products.
• Building and developing a high performing team through embedding performance development and coaching.
• Ensuring that team members receive coaching and feedback in order to develop and achieve their maximum potential.
• Discussing and finalise Performance Development Plans and ratings for members of staff and send the documents to performance analyst for filling before the 15th Day of every month beginning a quarter.
• Determining and manage Training Needs Analysis and Succession plans for all team members.
• Responsible for conducting exit interviews for all employee-initiated departures from the bank. Provide results of exit interviews to HR for review and analysis.
• Creating an empowering environment for staff, encouraging individual ownership and initiative.
• In the way you lead be a role model for your people, do things whole heartedly, communicate with passion and embrace change as a way of working.
• Managing staff attendances levels and ensuring that Absa Africa procedures are followed. Motivate staff and ensure they are recognised through the Absa Africa recognition schemes.
• Pursue your own development to increase personal effectiveness and acknowledge strengths and areas of development. Identify training needs of the team and effectively support their personal development.
• Ensuring compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC, and anti-money laundering measures.
• Ensuring that all staff in the branch adheres to all Absa Information Security policies and procedures through regular communication to staff and spot checks.
• Assign responsibility for snap checks to staff members and check the results and carry out all snap checks assigned, weekly, monthly, and quarterly. Create remedial action plans when required.
• Conducting regular quality checks on all processes, focusing on transactions with high financial levels and operational risks of the process, including Branch Crisis Management, systems, reviewing control reports, etc.
• Ensuring that all Absa Africa procedures are followed through regular communication to staff and spot checks.
• Logging all incidents and ensure that they are closed.
• Reconcile UN07 Report monthly and ensure that timely submission of all returns e.g. Security Returns and Branch League.
• Review BCM plan and ensure that call out cascades and plan walk through are done.
• Carry out quarterly Risk assessments.
• Submit Excess cash and daily cash summaries to Cash Services Centre
• Ensuring requirements of RCAs is in place.
• Working with the retail branch team to deliver exceptional business performance. Provide cover for other team leaders and team members when required. Provide honest, direct, and constructive feedback to others.
• Deputize for Retail Manager if required and performing the following roles
• Driving Business Performance
• Implement business strategies to deliver performance and growth of the branch business as communicated by the Head of Customer Network.
• Drive Branch Business performance against key performance standards as communicated and agreed with the Head of Customer Network in areas including:
• Branch Business Development and portfolio management
• Balance sheet growth
• Driving Sales growth and income contribution
• Cost performance and Control
• Credit management
• Employee satisfaction
• Customer experience
• Operational risk and control rigor management

• Date of Birth: 25/10/1990
• Gender: Female
• Nationality: Tanzanian
• Marital Status: Married
• Religion: Christian

• English (Fluently)
• Kiswahili (Native)

• MICHAEL RICHARD ,BRANCH MANAGER EXIM BANK DODOMA BRANCH 0767 391 974
• DEOGRATIAS LUENA, BRANCH MANAGER PUGU BRANCH, 0714 842 916
• INOCENT WAMCHA, BRANCH MANAGER, IRINGA BRANCH, 0767 215 403
• ELIZABETH KIWALE ,BRANCH OPERATIONS TEAM LEADER DODOMA BRANCH 0759 248 295

• Networking, interaction and creating new friends
• Learning new things