Dorothea Moshi Ntabaye
Dar es Salaam
Summary
MBA holder and a versatile professional with a proven track record in administrative operations and Human Resource Management. Skilled in computer literacy and adept at fostering positive workplace environments. Achieved significant improvements in recruitment processes and policy modifications, enhancing organizational efficiency.
Overview
11
11
years of professional experience
Work History
Co-Founder & Business Partner
Schochy Styles Corner
11.2023 - Current
- Co-founded and operated a fashion boutique focused on women's handbags, shoes, and accessories.
- Led all administrative, financial, and operational aspects of the business, providing hands-on experience in managing a diverse range of tasks and enhancing time management
- Coordinated with suppliers for seamless operations.
- Implementing and maintaining filing systems for business documents, including invoices and customer records
- Handled email communications, customer queries, and appointment bookings.
- Leveraged software for efficient bookkeeping.
- Developing and executing marketing strategies, resulting in increased brand awareness and sales
- Delivered outstanding customer support through timely issue resolution.
- Organizing promotional events and managing social media accounts to engage with customers and boost sales
Office Administrator
Taifa Mining and Civil Ltd (Caspian Ltd)
11.2018 - 11.2023
- Oversaw daily office operations, including management of office supplies, coordinating repairs, and enhancing overall workplace efficiency
- Managed, stored, and retrieved company documents and records (e.g., contracts, invoices, and reports) to ensure easy access and compliance with company policies
- Monitored office expenditures and budgets, implementing cost-efficient practices to enhance administrative operations
- Organized business travel logistics for staff and executives, ensuring cost-effective solutions while maintaining efficiency
- Handled the insurance processes for company machinery, ensuring adequate coverage and prompt claims processing in case of damage or breakdowns
- Arranged meetings, managed calendars, and organized logistics for training sessions and company events, promoting effective communication and coordination
- Collaborated with departments to ensure compliance with safety regulations and industry standards, enhancing workplace safety
- Liaised with suppliers and service providers, negotiating contracts to ensure timely delivery of goods and services while managing costs
- Supervised support staff and acted as the Government Liaison Officer, fostering relationships with government agencies to facilitate compliance and communication
- Maintained inventory records of office supplies and coordinated reordering to ensure operational efficiency
- Coordinated internal communication channels, facilitating announcements and memos to enhance organizational awareness
Human Resources Administrator (Expatriates)
Taifa Mining and Civil Ltd (Caspian Ltd)
11.2016 - 10.2018
- Managed HR functions for expatriate employees, overseeing recruitment, onboarding, and policy implementation to align with company objectives
- Facilitated the disciplinary process in compliance with Tanzanian employment laws, ensuring thorough documentation in accordance with the Employment & Labour Relations Act
- Coordinated and monitored staff training programs, maintaining comprehensive records to ensure skill development benchmarks were met
- Streamlined attendance and leave management processes, enhancing tracking and reporting efficiency
- Maintained up-to-date employee records, including contracts, visas, permits, payroll data, and performance reviews, ensuring compliance with labor laws and company policies
- Collaborated with department heads to develop and implement HR strategies that supported organizational goals
- Administered visa and work/residence permit applications for expatriate employees, ensuring compliance with legal requirements and timelines
- Supported employee welfare programs, addressing disciplinary matters and performance issues to foster a positive working environment
- Organized employee engagement initiatives, including team-building events and company celebrations (e.g., year-end parties, International Women's Day)
Customer Service Executive
MIC Tanzania Limited
09.2015 - 10.2016
- Company Overview: https://tigo.co.tz
- Coordinating and supervising day to day office administration functions and activities
- Managing the Information Desk, welcoming visitors to the office and listening to their needs
- Preparing daily reports on all engagements made with visitors at the Information Desk
- Handling incoming and outgoing phone calls, emails and written correspondences
- Maintaining and updating the paper and electronic files of various company documents
- Drafting, editing and proofreading office communications, including memos, emails, and letters
- Printing, binding, scanning, photocopying and filing various types of official documents
- Providing general administrative support to the office and its staff in other departments
- Assisting in coordinating company meetings and events such as seminars and workshops
- Performing other office administration tasks as assigned by the Human Resources Manager
- Https://tigo.co.tz
Intern - Campus Recruitment
Westminster International College
04.2014 - 12.2015
- Provided guidance and support to international students throughout the admission process
- Assisted in coordinating orientation programs and made on-campus housing accommodations arrangements for international students
- Assisted in organizing visits to university campuses and coordinated on-campus recruitment activities
- Maintained the applicant tracking database system to manage student applications and communicated with candidates regarding the status of their applications
- Communicating to international students, notifying them of their acceptance or rejection
- Assisting in coordinating orientation programs for incoming international students
- Helping incoming students understand the university's policies and access student services
- Making campus housing accommodations arrangements for international students
Education
Master's degree - business administration
Cardiff Metropolitan University
United Kingdom01.2015
Bachelor's Degree - International Business Management
Staffordshire University
United Kingdom01.2013
Skills
- Computer Literacy
- Administrative Operations
- Recruitment and Talent Acquisition
- Employee relations and conflict resolution
- Policy and procedure modification
- Excellent written and verbal communication skills
References
- Elvis Forbeteh, Int. Marketing Manager, Westminster Int. College, +6017 6260712, elvis.forbeth@lsclondon.co.uk
- Amina Mwasara, Customer Operations, MIC Tanzania (Tigo), 0789-543 895, amina.mwasara@tigo.co.tz
- Omid Karambeck, HR Manager, Taifa Mining and Civil Ltd, 0754 445 551, omid.karambeck@taifamining.co.tz
Personal Information
- Date of Birth: 03/05/88
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Married
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Co-Founder & Business Partner
Schochy Styles Corner
11.2023 - Current
Office Administrator
Taifa Mining and Civil Ltd (Caspian Ltd)
11.2018 - 11.2023
Human Resources Administrator (Expatriates)
Taifa Mining and Civil Ltd (Caspian Ltd)
11.2016 - 10.2018
Customer Service Executive
MIC Tanzania Limited
09.2015 - 10.2016
Intern - Campus Recruitment
Westminster International College
04.2014 - 12.2015
Master's degree - business administration
Cardiff Metropolitan University
Bachelor's Degree - International Business Management
Staffordshire University
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