Dorothea Charles Mtemi
Dar es Salaam
Summary
Hard-working Operations and Administration Professional with 4+ years of experience. Skilled in SAP, MS Office 365, HR, Procurement, and daily office administration. I have experience in supporting HR tasks such as recruitment, staff coordination, and employee support. Also experienced in procurement, vendor management, and making sure purchases are cost-effective. A good team player with strong communication and problem-solving skills. Graduate in Rural Development, eager to use my skills to support company growth and team success.
Overview
5
5
years of professional experience
Work History
HR & ADMINISTRATION AND PROCUREMENT SUPERVISOR
GOLD CIRCUS LIMITED
03.2025 - Current
- Administered full-spectrum Human Resources functions including recruitment, onboarding, contracts, performance evaluation, employee relations, and compliance with Tanzanian labor laws.
- Oversaw administrative operations such as office management, staff welfare, medical arrangements, housing, and workplace safety programs.
- Coordinated training and development initiatives, improving staff skills and aligning workforce capabilities with organizational goals.
- Managed the procurement cycle: supplier identification, request for quotations, negotiations, purchase orders, and timely delivery of goods and services.
- Controlled inventory and stock management for mining tools, machinery parts, fuel, and staff supplies, ensuring cost-effectiveness and availability.
- Maintained accurate records, reports, and documentation for HR, administration, and procurement functions.
- Implemented budget monitoring and cost control measures, optimizing resource allocation and reducing operational expenses.
- Acted as the key liaison between management, employees, vendors, and service providers, ensuring smooth daily operations.
OPERATIONS SYSTEM ADMINISTRATOR
Galco Limited (GSM)
03.2023 - 02.2025
- SAP(System Analyse Program) knowledge:-
- Daily preparation of fuel requests and shipment orders.
- Creating and updating route costs.
- Updating all loading and offloading information for billing.
- Ensuring route costs are relevant to the profit to be made.
- Overseeing the daily operations: (loading and offloading).
- Coordinate with other department to ensure smooth operation, includes account managers, receivables and documentation department.
- Oversee all aspects of transportation planning, including scheduling, routing, and vehicle maintenance.
- Preparing and presenting daily reports from transport coordinators.
- Preparing end month reports and presentation for board.
CUSTOMER SERVICE OFFICER
K's Hospital Mbeya
07.2021 - 02.2023
- Efficiently managed walk-in patient service requests and account openings, ensuring the capture of all essential information.
- Maintained and updated patient medical records with high accuracy and confidentiality.
- Coordinated patient appointments for various medical services, ensuring seamless scheduling and follow-ups.
- Provided comprehensive technical support and assistance to customers, addressing their needs effectively.
- Processed patient inquiries promptly, ensuring clear and concise communication both verbally and in writing.
- Collaborated with healthcare professionals, including pharmacists and nurses, to ensure the delivery of excellent service.
- Ensured patient forms were completed accurately, including all necessary information.
- Adhered strictly to service delivery protocols and regulatory compliance.
- Proactively resolved customer issues with a calm and professional approach, escalating to supervisors when necessary.
MAT FIELD OFFICER
Serve Tanzania (SETA) Mbeya
10.2020 - 05.2021
- Responsibilities include overseeing the MAT program's overall performance, from implementation to scaling up, and monitoring key performance indicators.
- Advocating for the program among stakeholders, ensuring comprehensive documentation, and supervising MAT peer educators/recruiters are also key tasks.
- Additionally, preparing and presenting regular reports, conducting quality assurance, and adhering to national MAT guidelines are essential.
- Further duties include collaborating with local authorities, police, clinics, and other departments, along with recruiting MAT clients and providing ongoing education, contribute to the program's success.
FIELD PRACTICAL TRAINING
MIICO Mbeya
09.2020 - 10.2020
- During field practical training at MIICO Mbeya under the East Africa Youth Inclusion Program (EAYIP), tasks included linking the local community with authorities, connecting salesmen with buyers, and facilitating relationships with donors from district councils, private sectors, and communities.
- The program assured markets for various products like potatoes, maize, chicken, eggs, and vegetables while enhancing farmers' knowledge through engagement with diverse stakeholders for knowledge sharing.
Education
Rural Development
Sokoine University of Agriculture (SUA)
01.2020
ACSEE
Mwanzi High School
01.2017
CSSE
Green Acres Secondary School
01.2014
Skills
- Team Collaboration
- Multitasking
- Xero
- SAP
- Microsoft Office 365
- Report writing
- Communication skills
LANGUAGES
English
Swahili
Timeline
HR & ADMINISTRATION AND PROCUREMENT SUPERVISOR
GOLD CIRCUS LIMITED
03.2025 - Current
OPERATIONS SYSTEM ADMINISTRATOR
Galco Limited (GSM)
03.2023 - 02.2025
CUSTOMER SERVICE OFFICER
K's Hospital Mbeya
07.2021 - 02.2023
MAT FIELD OFFICER
Serve Tanzania (SETA) Mbeya
10.2020 - 05.2021
FIELD PRACTICAL TRAINING
MIICO Mbeya
09.2020 - 10.2020
ACSEE
Mwanzi High School
CSSE
Green Acres Secondary School
Rural Development
Sokoine University of Agriculture (SUA)
References
Name : Philipo John Athumani
Company: GSM group of companies
Tittle: Commercial manager
Email: kipingu2010@gmail.com,
Phone no : 0768548198,
Name : William Benedicto Mtesigwa
Company : GSM group of companies
Tittle : Receivable manager
Email : billwillies5@gmail.com
Phone no :0752742788
Name : Anja oosthuizen
Company : Gold circus ltd
Tittle : Executive manager
Email : anja.oosthuizen@goldcircus.com
Phone no : 0747780980