Summary
Overview
Work History
Education
Skills
References
Timeline
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Doris Gervace Masoy

Arusha

Summary

Doris Gervace Masoy is a dedicated and results-oriented Project Officer with over seven years of experience in community mobilization, project management, and entrepreneurship training. A graduate with a Bachelor’s degree in marketing and public Relations from the Tanzania Institute of Accountancy (2013–2016), Doris has complemented her academic background with specialized training in dairy product value enhancement and safeguarding policies. Doris’s professional journey spans roles across various sectors. At Hand in Hand Eastern Africa, she mobilized communities to form over 100 Self-Help Groups, implemented multiple development projects, and strengthened entrepreneurship and Sexual Reproductive Health initiatives in Moshi and Arusha. At Tanzania Telecommunication Company Limited (TTCL), she worked as a Customer Care Representative, ensuring client satisfaction and efficient service delivery. At Acacia Mining PLC, she contributed as a Communication Officer, focusing on media analysis, corporate branding, and CSR initiatives. Her career highlights include successfully implementing major projects such as Gunvor, Founders, Climbing Out of Poverty, and Boeing IV. She spearheaded Sexual Reproductive Health practices in the Arusha Region significantly delivering comprehensive sexual reproductive health training to adolescents, focusing on HIV/AIDS awareness, menstrual hygiene, drug abuse prevention, and youth empowerment. Additionally, Doris played a key role in creating transformative value chain linkages in dairy farming, empowering communities to produce high-value products and enhance their livelihoods. With a strong foundation in needs assessment, training design, and sustainable development, Doris is passionate about delivering innovative solutions to address community challenges. Her work demonstrates a commitment to fostering meaningful, long-lasting impact across various regions, including Moshi, Arusha, and Dar es Salaam, while empowering individuals and communities to achieve sustainable growth.

Overview

10
10
years of professional experience

Work History

Program Officer

Hand in Hand Eastern Africa
11.2017 - 11.2024
  • Community Engagement and Promotion: Spearheaded outreach initiatives by forming and raising awareness among community groups.
  • Marketed and promoted HIH EA's mission, products, and services to enhance visibility and engagement within target communities.
  • Sexual Reproductive Health: Design and deliver tailored training sessions, including sexual reproductive health education for adolescents, covering HIV/AIDS awareness, menstrual hygiene, drug abuse prevention, and their links to entrepreneurship and empowerment.
  • Multisectoral Mapping and Networking: Liaised and collaborated with HIH EA partners, including the government, to identify CRPs for group identification and recruitment, agricultural officers, gender-inclusive community advisors for advocacy, and social impact investors to advance shared objectives and maximize impact.
  • Portfolio Management and Reporting: Managed individual portfolios effectively, providing regular reports on progress and outcomes, including budget plans and impact narratives.
  • Utilized data-driven insights to monitor performance and inform decision-making processes, ensuring alignment with program objectives and theories of change.
  • Community Needs Assessment: Played a vital role in conducting community needs assessments to map out and define ventures and entrepreneurs requiring support for growth.
  • Contributed to the continuous improvement of HIH EA's program model and strategies through informed analysis and evaluation of data collected for impact assessment.
  • Trained over 3,500 people, including youth, on enterprise development and saving, improving behavioral changes regarding financial management and alignment towards an entrepreneurial mindset.
  • Implemented and led four projects to close out in the Moshi and Arusha region, improving the livelihoods of over 3,000 entrepreneurs by increasing their earnings per day from USD 10 to USD 30.

Customer Care Representative

Tanzania Telecommunication Company Limited
Dar es Salaam
12.2016 - 11.2017
  • Provided efficient customer service, addressing inquiries, and resolving complaints.
  • Ensured the accuracy and maintenance of client records, contributing to an organized database.
  • Promoted adherence to quality standards to enhance service delivery.
  • Provided feedback on customer service efficiency to deliver better support options.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Communication Officer

Acacia Mining PLC
Dar es Salaam
05.2015 - 10.2015
  • Analyzed media content to assess its impact on organizational operations.
  • Organized press conferences and corporate events to strengthen the company's public image.
  • Designed Corporate Social Responsibility (CSR) initiatives to support community needs.
  • Managed advertising campaigns and brand development efforts.
  • Developed and maintained close working relationships with members of press.

Education

Dairy Products Value Enhancement -

Small Industries Development Organizations (SIDO)
01.2022

Bachelor’s degree - marketing and public Relations

Tanzania Institute of Accountancy
01.2016

Safeguarding Policy Training -

Skills

  • Project Management Expertise
  • Effective Communication
  • Proficient in Conflict Resolution
  • Organizational Skills for Time Management
  • Strategic Partnership Building
  • Analytical Problem Solving

References

  • Upendo Mbuya, Programme Manager, Hand in Hand Eastern Africa, Dar es Salaam, Dar es Salaam, +255 69 440 6502, upendo.mbuya@handinhandea.org
  • Godfrey Kadaso, Programme Portfolio Investment Lead, Africa Enterprise Challenge Fund, +255 769 937 123, GKadaso@aecfafrica.org
  • Mshindi Isaya, Private Sector Partnership Manager, Tetra Tech, +255 717 336 344, oleisaya@gmail.com

Timeline

Program Officer

Hand in Hand Eastern Africa
11.2017 - 11.2024

Customer Care Representative

Tanzania Telecommunication Company Limited
12.2016 - 11.2017

Communication Officer

Acacia Mining PLC
05.2015 - 10.2015

Dairy Products Value Enhancement -

Small Industries Development Organizations (SIDO)

Bachelor’s degree - marketing and public Relations

Tanzania Institute of Accountancy

Safeguarding Policy Training -

Doris Gervace Masoy