Doreen Kinabo
Sr. Human Resource
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
Acting General Manager
Kivuli Beach Resort Limited
Zanzibar
07.2022 - Current
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Implemented operational strategies and effectively built customer and employee loyalty.
Zonal Human Resource & Operation Manager
Well Worth Hotel and Lodges Limited
Dar Es Salaam and Zanzibar
09.2018 - 04.2022
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Worked with customers to understand needs and provide excellent service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
Human Resource Manager
Kunduchi Beach Hotel & Water Park(Well worth Collection)
Dar Es salaam
05.2017 - 08.2018
- Processed employee claims involving performance issues and harassment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Liaised between multiple business divisions to improve communications.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Created organizational filing systems for records, correspondence.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Recruited top talent to maximize profitability.
Branch Manager
Import international Limited
Dar Es Salaam
01.2017 - 07.2017
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Implemented service improvements to enhance sales cycle.
Human Resource Manager
Stone Block Building Company
Dar Es Salaam
01.2015 - 01.2017
- Delivered services to customer locations within specific timeframes.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Sales Executive
Import International Limited
Dar Es Salaam
01.2012 - 01.2015
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
Staffing Coordinator
AK outsourcing Management Company
Dar Es Salaam
01.2011 - 01.2012
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Managed applicant tracking system database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Conducted salary survey research for both exempt and non-exempt positions.
- Developed and facilitated new-hire orientations.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Oversaw HR needs for 100-employee operation across (DSM and Moshi) locations.
- Managed employee rewards programs.
- Audited workplace, employee and management policies and procedures.
Education
Bachelor of Arts - Post Graduate - Human Resource Management
Collage of Business Education Dar Es Salaam (CB
Dar Es Salaam 01.2009 - 12.2009
Bachelor of Arts - Laws.
Tumain University Dar Es Salaam College
Dar Es Salaam 05.2006 - 05.2008
High School Diploma -
Dakawa High School
Morogoro 01.2005 - 05.2006
High School Diploma -
Ungwasi Secondary School
Rombo-Kilimanjaro 01.2002 - 03.2005
Mlimani Primary School
Dar Es Salaam 01.1991 - 12.1997
Skills
Managerial skills
Timeline
Acting General Manager
Kivuli Beach Resort Limited
07.2022 - Current
Zonal Human Resource & Operation Manager
Well Worth Hotel and Lodges Limited
09.2018 - 04.2022
Human Resource Manager
Kunduchi Beach Hotel & Water Park(Well worth Collection)
05.2017 - 08.2018
Branch Manager
Import international Limited
01.2017 - 07.2017
Human Resource Manager
Stone Block Building Company
01.2015 - 01.2017
Sales Executive
Import International Limited
01.2012 - 01.2015
Staffing Coordinator
AK outsourcing Management Company
01.2011 - 01.2012
Bachelor of Arts - Post Graduate - Human Resource Management
Collage of Business Education Dar Es Salaam (CB
01.2009 - 12.2009
Bachelor of Arts - Laws.
Tumain University Dar Es Salaam College
05.2006 - 05.2008
High School Diploma -
Dakawa High School
01.2005 - 05.2006
High School Diploma -
Ungwasi Secondary School
01.2002 - 03.2005
Mlimani Primary School
01.1991 - 12.1997