Doreen Daniel
Kibaha
Summary
Detail-oriented IT support professional with hands-on experience in database, networking troubleshooting support, system troubleshooting, and user support. Skilled in diagnosing hardware and software issues, managing access systems, and ensuring smooth day-to-day IT operations. Reliable, adaptable, and customer-focused.
Overview
13
13
years of professional experience
Work History
Database Administrator
AKIBA COMMERCIAL BANK LIMITED
01.2025 - Current
- Analyze, test and implement database designs that support new and existing business applications.
- Develop and enforce database administration and user standards and procedures.
- Provide technical lead for database projects or for the database components of various projects.
- Data analysis to ensure peak performance, efficient data storage and elimination of capacity constraints.
- Data modelling and optimization of the system layouts to take the most advantage of the I/O subsystem;
- Development, implementation and maintenance of change control and testing processes for modifications to databases;
- Manage and test the backup, recovery and maintenance of database systems;
- Incident Analysis, problem resolution and follow-up;
- Participate in the development and implementation of the Bank’s Disaster Recovery Plan;
- Participate in on-call/standby rotation as required based on business demands;
- Performing other related duties as may be directed or assigned.
IT Service Desk Officer
AKIBA COMMERCIAL BANK LIMITED
10.2014 - 01.2025
- Provide up to second level support for production in a 24
- 7 environment; Participate in running core ICT systems;
- Process Helpdesk/service desk requests and allocated to the appropriate resources within the department or other Head Office Department as per Helpdesk /service desk policy.
- Produce user requested reports for various systems; produce performance statistics for the helpdesk /service desk system;
- Provide first line support to user of various systems within the bank including the creation, maintenance and termination of user accounts, troubleshooting on hardware and software problems.
- Ensure security of the bank’s computer systems through the implementation of approved contingency measures and the monitoring of use.
- Participate in the maintenance of the Bank’s Disaster Recovery Plan.
- Participate in Incident Analysis, problem resolution and follow-up
- Conduct training of user in best practices for the use of the bank’s technology infrastructure inclusive of hardware, software and network facilities, where required.
- Participate in on-call/ standby rotation as required based on business demands.
Loan Officer
AKIBA COMMERCIAL BANK LIMITED
09.2012 - 10.2014
- Proving quality service to customers and managing customer expectations, fully supporting them without boundaries.
- Responsible for potential risks complying with the risk manual and any other available working manuals.
- Manage individual actions that may pose danger to the business in general.
- Marketing and promoting Micro credit and other bank product.
- Gathering and analysis financial information to evaluate business profitability for lending purposes.
- Monitoring loan disbursement and making constant follow-up to ensure timely repayment of loans from clients.
- Responsible for keeping clients records for reference.
Education
Bachelor of Science - Computer Science
University of Dar es Salaam
Dar es Salaam, Tanzania07.2012
Advanced Certificate in Secondary Education -
Barbro Johansson Model Girls’ Secondary School
Dar es salaam, Tanzania02.2009
Certificate of Secondary Education -
Tumbi Secondary School
Kibaha, Tanzania10.2006
Certificates in Primary Education -
Tumbi Primary School
Kibaha, Pwani, Tanzania10.2001
Skills
- Database management and incident resolution
- Problem analysis and critical thinking
- Effective communication and teamwork
- Time management and adaptability
- Server maintenance and hardware expertise
- Ticketing system experience and device installation
References
- Analyce Ichwekeleza, Dean of Student, The Nelson Mandela African Institute of Science and Technology (NM-AIST), +255 767 418902, analyce2ka@yahoo.com
- Dr. Hubert Msuya, Lecturer, University of Dar es Salaam, P.O BOX 35194, Dar es Salaam, +255 621411128, +255 689568430, hubertmsuya@yahoo.co.uk
- Mr. Elias John Mdao, Manager Network and System, Akiba Commercial Bank, +255753556661, elias.mdao@yahoo.com
Projects
Upgrade of Core banking system, 2024, Configure Red hat virtual machine and Physical servers for T24 Application deployment., Install and configure Postgresql Database., Migrate data from old T24 R08 to T24R23., Configure replication between two data centers., Going Live within 12 months of the kick-off.
Disclaimer
I hereby declare that the above information written is true to the best of my knowledge and brief.
Personal Information
- Date of Birth: 02/12/90
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Single
Languages
English
Advanced (C1)
C1
Swahili
Native
Native
Timeline
Database Administrator
AKIBA COMMERCIAL BANK LIMITED
01.2025 - Current
IT Service Desk Officer
AKIBA COMMERCIAL BANK LIMITED
10.2014 - 01.2025
Loan Officer
AKIBA COMMERCIAL BANK LIMITED
09.2012 - 10.2014
Bachelor of Science - Computer Science
University of Dar es Salaam
Advanced Certificate in Secondary Education -
Barbro Johansson Model Girls’ Secondary School
Certificate of Secondary Education -
Tumbi Secondary School
Certificates in Primary Education -
Tumbi Primary School