Donatha Baltazary Massawe

•Establish and maintain strong relationships with customers and key strategic partners.
• Provided timely and accurate customer service.
• Implement processes to streamline customer onboarding and policy renewal
• Handle customer complaints calmly and professionally, resolving customer issues promptly
• Manage partnerships and strategic business relationships by negotiating contract terms and handling conflicts

• Buying and selling motorcycles
• Selling motorcycle spare parts
• Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis
• Conducted market research and analyses to identify new business opportunities and trends
• Developed a business plan and raised initial capital from investors to launch the business

• Assisted in organizational projects inside the city and in the regions where TASAF works.
• Implemented IT help-desk systems and tools, resulting in a 50% improvement in IT support response time
• Negotiated contracts with IT vendors and third-party service providers, resulting in a reduction in IT costs
• Developed and implemented IT best practices, resulting in an improvement in IT efficiency and productivity
• Documenting progress, challenges, and successes of various programs to inform stakeholders, including government officials and funding partners.
• Conduct training sessions and workshops for community members and local leaders to enhance their skills and knowledge in project management and resource utilization.
• Work closely with local communities to raise awareness about the programs, gather feedback, and ensure community needs are addressed.

• Greeted partners in a friendly and professional manner
• Manages relationships with partner operators.
• Coordinates roaming agreements and negotiations.
• Monitors roaming performance and addresses any issues.
• Responsible for the day-to-day operations of roaming services.
• Ensures that all roaming services are functioning properly and resolves operational issues.
• Provides support during the launch of new roaming services or agreements.
• Handled partner complaints calmly and professionally, resolving customer issues promptly
• Created reports and documents as requested by the Roaming Manager
• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved partner service
• Tracks the renewal and expiration of existing agreements.

• Assisted users with IT-related issues and provided technical support via phone, email, and physical attendance.
• Documented customer support processes and procedures, resulting in a 30% reduction in customer support errors
• Troubleshoot software and hardware issues on Windows and Mac OS platforms.
• Managed help desk ticketing system to ensure timely resolution of customer's issues.
• Coordinated with external vendors to resolve technical issues
• Domain and exchange server administrator

• Data entry/Indexing,
• Data Management,
• Scanning and Data retrieving
• documentation of luggage from the warehouse,
• Computer Troubleshooting

• Developed a knowledge base of technical solutions that improved the speed of resolution for customer issues
• PC maintenance and configurations
• Network troubleshooting.
• Software/hardware installation.
• Create user accounts
• Add printers to LAN.
• Procuring of new pc and other hardware.

• Mentored students in computer networking and troubleshooting, resulting in a 30% increase in student participation in computer science competitions
• Assessed student learning styles and adapted instruction accordingly to maximize student understanding
• Developed and taught courses in computer science, resulting in a 20% increase in student enrollment
• PC maintenance