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DOMINIC MOLLEL
DIGITAL MARKETING, MARKETING AND SALES, DIGITAL MARKETING AGENCY, RUNNING ADS ,SOCIAL MEDIA MANEGMENT, COURIER MANGMENT WEB DEVELOPER(HTML,CC+, JAVASCRIPT)
Dar es Salaam,Tanzania
Summary
Proven digital marketing strategist with a track record of enhancing brand visibility and customer engagement at ISARE MOTORS. Leveraged social media expertise and analytical prowess to boost ROI and foster brand loyalty. Skilled in WordPress management and adept at fostering professional relationships, demonstrating both hard and soft skills without exceeding a 55-word limit.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Social Media Marketing
ISARE MOTORS
Dar Es Salaam, Dar es Salaam Region
07.2022 - 01.2025
- Increased brand visibility by creating and implementing targeted social media campaigns.
- Built relationships with industry influencers to increase brand awareness and engagement.
- Enhanced customer loyalty and satisfaction by promptly addressing inquiries and resolving issues on social media platforms.
- Utilized analytics tools to track performance metrics, making informed decisions on future strategies.
- Coordinated influencer partnerships, expanding brand visibility through authentic endorsements.
- Researched industry trends to ensure the implementation of current techniques in digital marketing efforts.
- Managed multiple projects simultaneously, prioritizing tasks for efficient completion within deadlines.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Managed paid advertising campaigns, ensuring optimal return on investment through continuous monitoring and adjustment of ad spend.
Digital Marketing Analyst ,Content Creator
KAZI INTALE MOTORS
Dar Es Salaam, Tanzania
06.2022 - 05.2023
- Initiated market research studies and analyzed findings.
- Advised clients on best practices in SEO, PPC, social media management, email marketing, and other digital channels to help them achieve their goals more efficiently.
- Analyzed user behaviors on websites using tools such as Google Analytics, providing actionable insights for improvements in user experience and site performance.
- Conducted comprehensive market research to identify target audiences and develop personalized marketing messages.
- Maintained day-to-day operations of CLIENT website with average of $10 in ticket sales and 22000 visits per year.
- Boosted online engagement 80%.
- Researched and applied TOYOTA and DISPLAY SEO techniques to increase online exposure by 75%.
Digital Shopper Social Media Management
HIGHWAY SUPPERMARKET
Dar Es Salaam, Dar es Salaam Region
02.2019 - 01.2022
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Stayed current with industry trends and emerging technologies, continuously adapting strategies to maintain a cutting-edge approach to digital shopping experiences.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
Courier Dispatcher
ASANTE COURIER
Dar Es Salaam, Tanzania
03.2016 - 10.2018
- Managed high-volume order processing, maintaining accuracy and timeliness in dispatching couriers.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Enhanced delivery efficiency by optimizing routes and assigning drivers based on proximity.
- Conducted regular audits of dispatch processes to identify areas for improvement or enhancement opportunities.
- Implemented new software tools for tracking parcels and managing courier workload, resulting in increased workflow efficiency.
- Collaborated with management to develop strategies for improving operational efficiency and costeffectiveness.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Supported sales team by providing accurate delivery estimates during the quoting process, contributing to contract acquisition success rates.
- Oversaw maintenance scheduling for fleet vehicles to minimize downtime due to mechanical issues.
- Ensured compliance with local transportation regulations by monitoring driver documentation and vehicle maintenance records.
- Facilitated swift resolution of any disputes arising from incorrect deliveries or damaged goods through prompt investigation.
- Maintained accurate records of courier schedules and availability, minimizing delays in dispatching assignments.
- Assisted in the recruitment process by conducting interviews and evaluating candidate suitability for courier roles.
- Coordinated with other dispatchers for seamless handoff of tasks during shift changes.
- Managed invoicing process efficiently, collaborating closely with finance department to ensure accurate billing information was recorded.
- Provided ongoing training for couriers on safety procedures, route planning techniques, and customer service best practices.
- Developed strong relationships with clients through proactive communication regarding delivery status updates or potential delays.
- Monitored driver performance, providing constructive feedback to improve overall productivity.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Received new orders, prepared documentation, and assigned personnel.
Porter
Zara Tours
02.2014 - 03.2016
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
Security Officer
KK Security - A GardaWorld
01.2013 - 02.2014
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Web Development
UDEMY UNVERSTY [ONLINE}
San Francisco California United States {ONLINE}06-2024
BASIC DRIVING
KLM
Dar Es Salaam, Tanzania02-2024
Digital Marketing
UDEMY UNVESTY
Sun Francisco California, United States{ONLINE} 05.2001 -
High School Diploma -
JK NYERERE
Moshi, Tanzania 05.2001 -
Skills
Social media and promotions
Social media strategy
Mobile marketing
WordPress management
Courier dispatcher
security officer
Social media management
Content creation
Photo and video editing
Digital media
Certification
Digital marketing
Interests
Leaning more
movies, football, listen Music, Listen story , study
Animation movies eg MY BOOTS, ZOOTOPIA ,SUN OF BIG FOOT
Listen RnB hippo song
Timeline
Social Media Marketing
ISARE MOTORS
07.2022 - 01.2025
Digital Marketing Analyst ,Content Creator
KAZI INTALE MOTORS
06.2022 - 05.2023
Digital Shopper Social Media Management
HIGHWAY SUPPERMARKET
02.2019 - 01.2022
Courier Dispatcher
ASANTE COURIER
03.2016 - 10.2018
Porter
Zara Tours
02.2014 - 03.2016
Security Officer
KK Security - A GardaWorld
01.2013 - 02.2014
Digital Marketing
UDEMY UNVESTY
05.2001 -
High School Diploma -
JK NYERERE
05.2001 -
Web Development
UDEMY UNVERSTY [ONLINE}
BASIC DRIVING
KLM