DOMINIC ANDREW

Polite and professional customer service agent, applying strong communication and problem-resolution skills to each customer's issues. Solid history of surpassing productivity and quality targets in a high-volume setting. Skillful in building long-lasting, loyal customer relationships. Highly experienced Task Supervisor with background in managing and coordinating tasks to ensure smooth operations. Holds strong leadership skills, adept at delegating responsibilities, problem-solving, and meeting tight deadlines. In previous roles, have successfully streamlined processes for improved efficiency and productivity. Demonstrates robust interpersonal skills coupled with adaptability to thrive in fast-paced environments.

Title: BASIC INFORMATION TECHNOLOGY (IT)

Call center Agent, Customer Service. Entered customer interaction details in sales system to track request, document problems and record solutions offered. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Recommended product to customers and suggested other options if preferred product is unavailable. Provided primary customer support to internal and external customers. Addressed escalated customer service issues sent from sales and service team to save customer relationship. Facilitate communications through management on inbound and outbound customer calls. Answered constant flow customer calls with minimal wait time. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customer, paying attention to special needs or want.