DISHON ESEKA
Arusha
Summary
Experienced IT Manager with a strong background in finance, network, and general IT solutions, overseeing technology deployment, digital payment systems, and compliance. Leads IT teams in supporting financial technology infrastructure. Collaborates with executives to implement cutting-edge fintech solutions, ensuring security and efficiency. Manages technology strategy, risk mitigation, and documentation.
Overview
11
11
years of professional experience
5
5
Certification
Work History
Head Of IT Infrastructure and Operations
DLIGHT
Arusha, Arusha
02.2024 - Current
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Fostered a culture of continuous improvement within the IT department through ongoing professional development opportunities for staff members.
IT Manager
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD)
10.2019 - 02.2024
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Network and PABX Administrator
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD)
09.2018 - 08.2019
- Supported and monitored all Mobisol Call Center systems in East Africa
- Created, designed, troubleshoot Call Center Dial plans for the Call center (asterisk Based)
- Created and designed Call Center Call flows 3cx based using Call flow designer
- Wrote automation scripts for Call center and other systems
- Provided Trainings on new and current systems
- Logged IT devices on the inventory system
- Troubleshoot and set up printers and computers
- Router Configurations and setup (MiKrotik router)
- Supported on the HR software, Access control systems and Time attendance systems
- Engaged with different service providers on different technicalities
- Created and repaired Maria DB/Mysql tables
- Setup and used windows servers and application deployment tools
- On absence of Senior Manager, Managing the team.
IT Systems Administrator (PBX Team-lead)
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD)
04.2018 - 09.2018
- Led the PBX global team in managing and supporting the Mobisol Call Centers
- Supported, managed and monitored all Call Centers Systems (PABX) in East Africa
- Created, designed, troubleshoot Call center Dial plans for Call center (asterisk Based)
- Wrote automation scripts for call center and other systems
- Created report templates in excel for specific departments
- Provided Trainings on new and current systems
- Logged IT devices on the inventory system
- Router Configurations and setup (MiKrotik router)
- Supported on the HR software, Access control systems and Time attendance systems
- Engaged with different service providers on different technicalities
- Created and repaired Maria DB/Mysql tables
- Setup and used windows servers and application deployment tools
- On absence of Senior Manager, Managing the team.
IT Administrator
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD)
11.2014 - 04.2018
- Wrote scripts for the reports of the call center
- (in ruby programming language)
- Monitored the Call Center system (PABX)
- Created, designed and troubleshot Call center Dial plans for Call center (asterisk Based)
- Wrote automation scripts for call center and other systems
- Created report templates in excel for specific departments
- Provided Trainings on new and current systems
- Troubleshooting and setting up printers and computers
- Engaged with different service providers on different technicalities
- Created and repaired Maria DB/Mysql tables
- Supported the Android development team by testing new updates
- Supported the Database Berlin team with testing new features
- On absence of Senior Manager, Managing the team.
Assistant Refurbishment Technician Supervisor
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD
07.2014 - 11.2014
- Repaired controller returned from the field
- Reports on the number of controllers received and sent out to the field
- Repaired/recalibrated circuit boards
- Stock taking.
IT consultant
STAR ARTORNEYS
04.2017 - 12.2017
- Installed and monitored their PABX system
- Managed Email server
- Created Email account
- Manage their online file storage system
- Managed their website.
IT consultant
MAKINI TECH
10.2017 - 10.2018
- Created and updated IVR on clients PABX systems
- Provided solutions on E1 lines installations
- Monitored PBX system.
IT consultant
KAKUTE
11.2013 - 12.2018
- Managed their email server
- Created email accounts
- Managed their website
- Manage their databases
- Support on new project developments.
Education
Bachelor of Business Information Technology - Information Technology
Jomo Kenyatta Institute of Agriculture And Technology
Nairobi Kenya01.2021
Diploma in Computer Engineering -
Dar Es Salaam Institute of Technology
Dar Es Salaam, Tanzania01.2014
Certificate in Computer Maintenance -
JR Institute of Information Technology
Ordinary Level Certificates for Secondary Education Examination (CSEE) -
Kaloleni Secondary School
01.2010
Certificates for Primary School Education Examination (PSEE) -
Maromboso Primary School
01.2006
Skills
- Risk Mitigation Planning
- Information Confidentiality
- Team Collaboration
- Change Management
- Cybersecurity Best Practices
- Project Management
- Information Security
- IT Compliance
Certification
- CISA - Certified Information Systems Auditor
- ITIL Foundation Certification in IT Service Management
- Certified Administrator, DataPhone 3cx
- Degum Certified Asterisk Administrator, Digium inc.
Awards Recognition
- 2018, Employee of the Year - Administration and Finance, Mobisol Tanzania
- 2015, Employee of the Year, Mobisol Tanzania
- 2015, Certificate of Participation, Tanzania Network Operators Group
- 2013, Certificate of participation, Tanzania Communications Regulatory Authority
References
- Seta Magabe, IT Manager, Green Light Planet Tanzania, Arusha, Tanzania, +255 766 844 260, setama2001@gmail.com
- Martin Daehn, Senior Devops Engineer, Access to Energy Institute, Berlin, German, +49 176 91498399, martin.daehn@posteo.net
- Greyson Metili, Head of Africa Operations, Engie Energy Access, Arusha, Tanzania, +255 752 977 899, greyson.metili@engie.com
Timeline
Head Of IT Infrastructure and Operations
DLIGHT
02.2024 - Current
IT Manager
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD)
10.2019 - 02.2024
Network and PABX Administrator
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD)
09.2018 - 08.2019
IT Systems Administrator (PBX Team-lead)
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD)
04.2018 - 09.2018
IT consultant
MAKINI TECH
10.2017 - 10.2018
IT consultant
STAR ARTORNEYS
04.2017 - 12.2017
IT Administrator
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD)
11.2014 - 04.2018
Assistant Refurbishment Technician Supervisor
ENGIE ENERGY ACCESS TANZANIA (ENGIE Mobisol UK LTD
07.2014 - 11.2014
IT consultant
KAKUTE
11.2013 - 12.2018
Bachelor of Business Information Technology - Information Technology
Jomo Kenyatta Institute of Agriculture And Technology
Diploma in Computer Engineering -
Dar Es Salaam Institute of Technology
Certificate in Computer Maintenance -
JR Institute of Information Technology
Ordinary Level Certificates for Secondary Education Examination (CSEE) -
Kaloleni Secondary School
Certificates for Primary School Education Examination (PSEE) -
Maromboso Primary School
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