Dilan William
Dar Es Salaam
Summary
PERSONAL PROFILE Hard working Dynamic self-motivated and creative Can also work independently under minimum supervision. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manager
Fastlink safaris and tours
Dar Es Salaam , Tanzania
03.2023 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Assistant Accountant and Cum Sales
Fastlink Safaris and Tours
Kigoma, Tanzania
10.2019 - 03.2023
- Making and confirming reservations for passengers, selling ticket for the Air Tanzania GSA
- Serve customers professionally through telephone and in person in achieving customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue
- Assist the station in achieving sales target as a station and GSA to a by promoting counters
- Control cash flow to ensure the sales report is closed on time
- Plan route and compute ticket close, using schedules, rate book
- Examine passenger ticket to direct/advice passenger correctly
- Assist passengers requiring special assistance to board or depart
- Preparing financial documents such as invoices, bills, and accounts payable and receivable
- Completing purchase orders
- Managing payroll
- Completing financial reports on a regular basis and providing information to the Completing financial reports on a regular basis and providing information to the finance team
- Assisting with budgets
- Completing bank reconciliations
- Entering financial information into appropriate software programs
- Managing company ledgers
- Processing business expenses
- Coordinating internal and external audits
- Verifying bank deposits
- Managing day-to-day transactions
- Recording office expenditures and ensuring these expenses are within the set budget
- Assisting the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statements
- Posting daily receipts
- Preparing annual budgets
- Reporting on debtors and creditor
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Coordinated timely payments from vendors, clients and account holders.
- Monitored accounts payable and receivable statuses and delegated related tasks.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Supported budget administration with detailed expense analyses and report reviews.
- Evaluated expense reports for accuracy and adherence to company policies.
- Reviewed and coded expense reports for accuracy and proper expense disclosure.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Created and maintained sales environment to support business objectives.
- Analyzed business and sales targets using critical problem-solving skills.
- Developed and implemented new sales strategies to update product lines.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Field
NSSF
Arusha, Tanzania
07.2018 - 08.2018
- (National social security fund) in Arusha
- Work with compliance department
- Managed retirement and liability funds and prepared monthly, quarterly and annual reports on each fund's status.
- Educated clients on rules and regulations of retirement plans and answered related questions.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Monitored compliance risk controls to identify deviations and offer recommendations.
- Analyzed data to provide insights and recommendations for mitigating conduct risk.
Election Poll Worker
LGA -Arusha
Arusha, Tanzania
10.2015 - 10.2015
- Admistrator of election centre at sombetini ward
- To cover for the admistrator of election centre
- To fulfill assist the voters with the election process
- To administer the election procedures in the election centre and to the voters.
- Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
- Instructed voters to properly use voting machines and responded to inquiries and concerns.
- Closed polling location at end of voting period to calculate and organize final amount of votes.
- Aided non-English and limited-English speaking voters in voting booths.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
- Coordinated support to facilitate general office operations.
- Offered reception coverage to relieve staff during absences or breaks.
- Monitored office services mailbox for business support needs and requests.
- Maintained front desk to provide positive first impression.
- Participated in credit and collections activities.
Education
Passenger And Baggage Handling - Airport Ground Operation
Air Tanzania
Kigoma12.2022
Load control license Q400 - Airport Ground operation
Air Tanzania
Kigoma Station12.2022
AmadeusFares And Pricing Essentials (Cryptic) - General Distrubution System
AMADEUS
Dar Es Salaam10.2022
Amadeus Reservations Essentials (Cryptic) - General distribution system
AMADEUS
Dar Es Salaam09.2020
Bachelor of Arts - Development Finance and Investment Planning
Institute of Rural Development Planning
Dodoma11.2019
Diploma - Development Planning
Institute of Rural Development Planning
Dodoma09.2016
Certificate in Rural Development Planning - Development planning
Institute of Rural Development Planning
09.2014
Basic computing Certificate -
UCC- University Computing Centre
12.2012
Certificate of Secondary School -
Mukulat Secondary School
10.2012
Certificate of Primary Education -
Levolosi Primary School
09.2008
Skills
- LANGUAGE:
- Swahili is my first language, and I'm fluent in both writing and speaking
- English is the foreign language that has been the language of communication in the education system I am fluent in both written and spoken English
- OTHER SKILLS
- Basic computer skills on windows and (Microsoft word, excel, PowerPoint,)
- Outlook, SPSS, and Epi info and Quickbooks, GDS(Amadeus,Gallileo)
- Sales Techniques
- Revenue Forecasting
- Problem Resolution
- Administration and Reporting
- Project Planning
- Time Management
- Customer Service
- Decision Making
- MS Office
- Good Judgment
- Customer Relationship Management
- Business Analysis and Reporting
Interests
PERSONAL INFORMATION;
Surname:
, WILLIAM
First name:
DILAN
Middle name:
DUSTAN
Gender:
FEMALE
Date of birth:
07/2/1996
Marital status:
SINGLE
Nationality:
TANZANIAN
Language:
KISWAHILI, AND ENGLISH
Contact:
0769355389
Refferres
Refferres
1. Julius Ngowi
julius@fastlinksafaris.co.tz
+255 768244292
2 Edward Paul
edwardpaul@fastlinksafaris.co.tz
+255 653 206 430
3. Elias Jonathan
+255 764 147 570
Timeline
Manager
Fastlink safaris and tours
03.2023 - Current
Assistant Accountant and Cum Sales
Fastlink Safaris and Tours
10.2019 - 03.2023
Field
NSSF
07.2018 - 08.2018
Election Poll Worker
LGA -Arusha
10.2015 - 10.2015
Passenger And Baggage Handling - Airport Ground Operation
Air Tanzania
Load control license Q400 - Airport Ground operation
Air Tanzania
AmadeusFares And Pricing Essentials (Cryptic) - General Distrubution System
AMADEUS
Amadeus Reservations Essentials (Cryptic) - General distribution system
AMADEUS
Bachelor of Arts - Development Finance and Investment Planning
Institute of Rural Development Planning
Diploma - Development Planning
Institute of Rural Development Planning
Certificate in Rural Development Planning - Development planning
Institute of Rural Development Planning
Basic computing Certificate -
UCC- University Computing Centre
Certificate of Secondary School -
Mukulat Secondary School
Certificate of Primary Education -
Levolosi Primary School
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