CONSTANTINE KAMANDA NGALAKATA
ACCOUNTANT
Dar Es Salaam
Summary
Dynamic professional with a proven track record in problem-solving and customer service, honed at TANZANIA REVENUE AUTHORITY and as a Bank and mobile money Agent. Excelled in enhancing client satisfaction and streamlining operations, showcasing a blend of technical proficiency and a positive attitude. Achieved significant improvements in customer care through effective communication and personalized follow-up strategies.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Bank and Mobile Money Agent (wakala)
Personal Business
08.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Increased customer satisfaction with personalized follow-up strategies
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Developed new business and managed new and existing clients.
Intern
TANZANIA REVENUE AUTHORITY
08.2023 - 11.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Accounting And Finance
INSTITUTE OF FINANCE MANAGEMENT
Dar Es Salaam, Tanzania 04.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Critical thinking
Organizational skills
Call management
Goal-oriented mindset
Recordkeeping proficiency
Timeline
Bank and Mobile Money Agent (wakala)
Personal Business
08.2024 - Current
Intern
TANZANIA REVENUE AUTHORITY
08.2023 - 11.2023
Bachelor of Science - Accounting And Finance
INSTITUTE OF FINANCE MANAGEMENT
04.2001 -
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