DICKSON THOMAS MUMBARA
Mwanza
Summary
Knowledgeable professional bringing several years' experience and in strong background in technology-related roles,helpdesk support, network administration and device support.Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
6
6
years of professional experience
Work History
IP FO NOC Support Engineer
HUAWEI Tanzania
Dar es Salaam
01.2024 - Current
- Identifying potential network problems and alerting the correct personnel
- Utilize troubleshooting skills to identify and resolve network problems
- Ensured efficient system operation by identifying and proactively resolving any potential issues.
- Troubleshot LAN and WAN connectivity issues with routers, switches, firewalls.
- Trained junior engineers on the use of various NOC tools such as monitoring dashboards or ticketing systems.
- Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
- Utilize troubleshooting skills to identify and resolve network problems
- Monitoring alarms and fault management for Business enterprises links (Tools: solar wind&Nagios)
- Monitoring alarms and fault management Packet core ( Vendor: Ericsson Network Manager (ENM)
- Monitoring alarms and fault management Mpbn&Ipran links (Tools- Solarwind, NCE, Elastic net, EPNM) (Vendors: Huawei, Cisco, ZTE)
- Craft incident reports and RFOs for diverse outages
PACO NOC Support Engineer
ACME/Nokia Tanzania/Airtel Tanzania
Dar es Salaam
06.2021 - 01.2024
- Alarm handling & management to clear service or quality of service affecting alarms
- L1 Fault management and correction to ensure MTTR SLA compliance:
* Fault detection through alarm monitoring
* TT life cycle management from creation to closure
* Loop tests
* Weather map monitoring for link status
* Port status check
* Link status checks. - Timely and accurate escalation of faults/degraded service to 2nd Line support and field operations as appropriate
- Coordinating and assisting field operations engineers during new circuit delivery, preventive & curative maintenance e.g. dispatch to site for fault resolution, alarm testing.
- Accurate TT reporting capturing all basic info as per template such as event start time, event end time, RFO and resolution
- Communication of network faults (Planned & unplanned) to stakeholders (3d parties, customer care, enterprise CRM) with expected restoration time (ETR), as well as of event closure through emails and SMS notifications.
- Completing shift handover to NOC engineer taking over the next shift, including any observations of degraded network performance
ICT OFFICER
BUGANDO MEDICAL CENTRE [BMC]
Mwanza
07.2018 - 10.2018
- Evaluate connectivity issues, equipment and software and hardware
- Responding in a timely manner to service issues and requests
- Monitoring servers, LAN/WAN, and WI-FI to ensure full coverage
- Performed regular maintenance tasks including defragmenting hard drives and running virus scans.
- Managed IT projects from conception through completion.
- Provided technical assistance to users with hardware and software issues.
- Performed troubleshooting on all hardware, software, networking components and peripherals.
- Assisted in developing policies for the secure use of IT systems by staff members.
- Resolved customer complaints regarding IT services in a timely manner.
- Installed and maintained computer systems, networks, printers and scanners.
- Created user accounts, set passwords and provided access rights to users.
Education
INSTITUTE OF FINANCE MANAGEMENT
MWANZA SECONDARY SCHOOL
MARA VOCATION TRAINING CENTRE
MWANZA SECONDARY SCHOOL
KASSA CHARITY PRIMARY SCHOOL
Skills
- Incident Management
- Network configuration
- Remote Support
- Operating systems
- Software Installation
- Change Management
- Network Security
- Security Protocols
Languages
English
First Language
English
Advanced (C1)
C1
Swahili
Proficient (C2)
C2
REFEREES
1.MR. TAJA MNENE
MANAGER REIME TANZANIA LTD (AIRTEL TANZANIA LIMITED)
DAR-ES-SALAAM, TANZANIA
Mobile: +255658800312, +255785 432 341 , +255767 511 251
Email: jamesmnene38@gmail.com
2.JAPHARY U. KIBWANA
TX SUPPORT ENGINEER, HUAWEI
P.O. Box 79322
Dar es Salaam, Tanzania
Phone: +255786670064
Email: japhary.kibwana3@gmail.com
3.MANDELA MTUI
CS CORE ENGINEER, HUAWEI
Dar es Salaam, Tanzania
Phone: +255696337116, +25585763117
Email : mandela.mtui@gmail.com
Timeline
IP FO NOC Support Engineer
HUAWEI Tanzania
01.2024 - Current
PACO NOC Support Engineer
ACME/Nokia Tanzania/Airtel Tanzania
06.2021 - 01.2024
ICT OFFICER
BUGANDO MEDICAL CENTRE [BMC]
07.2018 - 10.2018
INSTITUTE OF FINANCE MANAGEMENT
MWANZA SECONDARY SCHOOL
MARA VOCATION TRAINING CENTRE
MWANZA SECONDARY SCHOOL
KASSA CHARITY PRIMARY SCHOOL
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