Dickson Mosha

• Responsible for overseeing the daily operations of multiple branches, ensuring exceptional customer service, driving sales growth, and maintaining compliance with banking regulations.
• I lead and develop teams to improve branch performance, foster stakeholder relationships, and implement strategic initiatives that enhance profitability.
• I implement cost-cutting measures, benefitting overall profitability of the branch.

Key achievements:

• Successfully guiding the team and clients through this transition period
• Leading the retail banking unit to generate $13.1 million in 2023, accounting for over 40% of the overall budget.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Achieved and surpassed sales targets while enhancing the customer experience and driving branch performance through service excellence and strategic business development across all customer segments.
• Led the digital banking transformation for the Mwanza branch by integrating innovative financial solutions, increasing customer engagement, and streamlining processes to promote adoption and operational efficiency.
• Ensured strict compliance with banking policies, regulatory standards, and internal controls, resulting in consistent satisfactory audit ratings for over five years and mitigating operational risk
• Spearheaded growth strategy for Mwanza Branch, resulting in over 30% increase in customer base through targeted digital initiatives and proactive sales across all segments.
• Enhanced operational efficiency through effective resource utilization, cost control, and process improvements to maximize profitability.
• Focused on leadership development by implementing succession planning initiatives and fostering a culture of continuous staff growth and high performance.
  
  

• Promoted from SGB 11 to SBG 12 based on proven leadership, strategic thinking, and for the leading Mwanza Branch as the best branch across all Stanbic Bank branches in the country

• Ensured strict adherence to service standards, resulting in improved customer satisfaction and loyalty within the branch.
• Led and motivated sales teams by setting clear targets, successfully expanding the branch's assets and liabilities to achieve key financial objectives.
• Maintained and strengthened client relationships through regular engagement, driving customer retention and boosting sales.
• Monitored local market trends and provided insightful monthly financial performance updates to the team to inform strategic decision-making.
• Streamlined operational processes to deliver cost-effective services, enhancing overall operational efficiency and service quality.
• Addressed audit findings proactively, conducted mini-audits, and implemented robust risk management strategies within designated timelines to ensure compliance.
• Achieved significant balance sheet growth by expanding the branch's asset and liability portfolio, contributing to overall branch profitability
• Elevated sales productivity through targeted customer segments and strategic sales initiatives, resulting in substantial revenue increases.
• Strengthened risk management and audit processes, ensuring seamless operations while optimizing costs and maintaining high service standards.
  

Promoted to lead Mayfair Branch in Dar es Salaam based on proven leadership, strategic thinking, and measurable campaign success.

• Led sales, service, and operational excellence, driving balance sheet growth and staff productivity.
• Developed a strong sales culture, managed key customer relationships, and ensured adherence to service standards.
• Optimized systems for cost-effective service delivery, monitored financial performance, and strengthened risk and audit compliance.
• Focused on succession planning, performance management, and talent development to enhance overall branch efficiency and profitability.

• Ensured efficient customer service by managing compliance, security, query resolution, and account maintenance.
• Oversaw risk control, cost management, and operational efficiency while maintaining high ethical standards.
• Led cross-selling initiatives, improved turnaround times for customer services, and enhanced audit compliance.
• Focused on optimizing processes, reducing operational losses, and ensuring customer satisfaction through streamlined service delivery.

• Managed sales, service, and operations at the Bulyanhulu Branch, driving business growth and staff productivity.
• Focused on enhancing customer service culture, expanding the balance sheet, and increasing sales performance.
• Ensured compliance, optimized processes, and streamlined cost-effective service delivery.
• Led risk management, conducted audits, and implemented branch continuity plans while mentoring staff and identifying key talent for succession planning.

• Handled daily financial transactions, including cash deposits, withdrawals, and fund transfers.
• Provided excellent customer service by addressing client inquiries and ensuring accurate processing of banking operations.
• Maintained strict compliance with banking policies and security procedures while balancing cash registers efficiently.
• Assisted in cross-selling banking products and services to enhance customer engagement and business growth.