DIANNAH OJARE

The Product and Contracting Executive is responsible for developing, managing, and optimizing products or service offerings while sourcing, negotiating, and maintaining contracts with suppliers. The role ensures competitive pricing, strong supplier relationships, and profitable product performance.

Key Responsibilities

Product Management

• Develop and manage a portfolio of products/services

• Conduct market research to identify trends and opportunities

• Monitor product performance and implement improvements

• Coordinate product launches with sales and marketing teams

Contracting & Supplier Management

• Identify, evaluate, and onboard suppliers/vendors

• Negotiate contracts, pricing, and commercial terms

• Maintain strong relationships with key partners

• Ensure contracts are compliant with company policies and legal standards

Pricing & Commercial Strategy

• Analyze market trends and competitor pricing

• Set and adjust pricing strategies to maximize profitability

• Create promotional offers and bundled deals

• Monitor margins and financial performance

Operations & Coordination

• Work closely with internal teams (sales, finance, operations)

• Ensure product availability and smooth service delivery

• Manage contract renewals and supplier performance reviews

• Resolve issues related to suppliers or product delivery

• Ensure the confirmation of accommodation bookings, maintaining clear communication with relevant establishments to guarantee seamless arrangements for safari participants.

• Organize and compile comprehensive safari files, containing all necessary documentation and information required for successful safari operations.

• Conduct thorough briefings for safari guides and transfer drivers, ensuring they are well-informed about itinerary details, safety protocols, and any relevant information to provide exceptional service.

• Facilitate the acquisition of permits from wildlife management authorities (WMA), Tanzania National Parks (TANAPA), and NCAA (Ngorongoro Conservation Area Authority) to ensure compliance with regulations.

• Summarize and organize all local flight bookings, ensuring accuracy and efficiency in travel arrangements.

• Regularly confirm and update flight details to guarantee smooth travel logistics for safari participants.

• Oversee and manage the ground operations of transfers and safaris, ensuring timely and efficient execution.

• Take charge of the safari operations store, overseeing inventory management and ensuring all necessary equipment and supplies are available and in good condition.

• Conduct thorough inspections of safari vehicles, preparing detailed reports to ensure safety.

• Coordinate the procurement and replenishment of safari snacks and drinks, ensuring availability and variety for guests.

• Capture and input guest feedback into the Guest system to monitor and enhance the overall safari experience.

• Responsibly manage and respond to the duty phone, addressing inquiries and issues as they arise while guests are on Safari.

• Oversee and manage the vehicle movements chart for all safari vehicles.

• Preparing of Invoice and Safari Ops Report to Management.

• Invoice direct bookings and ensure payments are received prior to services.

• Report errors immediately and provide proactive support during peak times.

• Assisting clients in comprehensive itinerary planning, covering routing, logistics, accommodation choices, alternative options, activities, and excursions.
• Proficiently quoting and pricing various tailor-made tour packages to cater to diverse client preferences.
• Skillfully managing safari requests from agents, offering advice and proactive suggestions for itinerary planning.
• Providing the best tour packages based on guest interests and available time, including luxury, midrange, and budget options. Additionally, I incorporate essential information into the planning process, provide follow-up advice, and coordinate with clients and agents.
• Facilitating effective communication with agents, aligning the service output with turnaround time guidelines and objectives.
• Establishing and maintaining strong relationships with both internal and external stakeholders (B2B and B2C) to ensure the smooth operation of the entire process.
• Proactively following up with agents post-safari to gather feedback and address any remarks. Promptly report any guest concerns to the line manager upon discovery.
• Ensuring strict adherence to pre-, during-, and post-tour procedures, aligning with industry standards, including client briefings and debriefings.
• Monitoring group numbers and effectively managing specific scheduled group tour departures.
• Maintain continuous contact with tour guides throughout scheduled tours and private charters.
• Skillfully managing payments and account queries with suppliers and local agents, ensuring transparent financial operations.
• Expertly handling cancellations, client complaints, and emergency situations with professionalism and efficiency.

• Spearheading sales and marketing of our diverse tourism products to international agents.
• Conducting in-depth SWOT analysis of competitive markets and key competitors.
• Managing the strategic planning for company growth.
• Crafting remarkable travel experiences by booking and reserving accommodations for overseas clients.
• Personally delivering safari and mountain trekking briefings, ensuring exceptional guest experiences.
• Cultivating operational efficiency in coordinating international and domestic travel accommodations.
• Establishing a loyal clientele base through attentive listening, thorough research, and a keen understanding of travel budgets.