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DIANA TAYLOR
MARKETING MANAGER
DAR-ES-SALAAM
Summary
LANGUAGES: ENGLISH & KISWAHILI.
SUMARY: Professional Sales & Marketing Manager with 6+ year experience of digital marketing and social media experience and advertisement. Looking forward to empower every person and every company to achieve more especially after holding variety roles in different companies. Goal-oriented Sales Executive with years of experience in sales. Proven leader with excellent salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales.
Overview
19
19
years of professional experience
Work History
Sales Executive & Marketing
WERUWERU RIVER LODGE
08.2022 - Current
- Develop strategies and tactics to get word out about company and drive qualified traffic to front door
- Deploy successful marketing campaigns and own their implementation from ideation to execution
- Experiment with variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
- Produce valuable and engaging content for website and blog that attracts and converts target groups
- Build strategic relationships and partner with key industry players, agencies and vendors
- Prepare and monitor marketing budget on quarterly and annual basis and allocate funds wisely
- Oversee and approve marketing material, from website banners to hard copy brochures and case studies
- Measure and report on performance of marketing campaigns, gain insight and assess against goals
- Analyze consumer behavior and adjust email and advertising campaigns accordingly
Executive & Marketing
EVOLUTION MOTORS PTY LTD
09.2021 - 06.2022
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality
- Participated in networking events to meet and discuss service offerings with potential clients
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Planned and organized public relations and promotional events
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
Customer Care Manager
RAYMOUR & FLANIGAN, Co Op City
Bronx
02.2011 - 06.2017
- Implemented customer service process improvements to limit wait times
- Created comprehensive and reliable customer loyalty programs
- Scheduled appointments to meet customer needs and resolve key concerns
- Drove customer escalations to resolution by engaging directly with clients
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Created and sustained positive team environment, displaying high levels of motivation and excellent morale
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service
- Upheld strict quality control policies and procedures during customer interactions.
Billing Specialist
BRONX LEBANON HOSPITAL
New York
04.2008 - 10.2009
- Produced and distribute monthly invoice
- Work effectively with medical payers such as Medicaid and Medicare and commercial insurance to obtain timely and accurate payments
- Improve accounts payable process
- Managed cash flow reporting, analyze chargebacks and addressing the issue
- Submit electronic and paper claim
- Prepare billing statement for patient and verified correct diagnostic coding
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
IT Specialist
PARK CENTRAL HOTEL
New York
10.2006 - 02.2008
- Delivered all aspects of technical support including implementation of audio/visual and IT infrastructure at the facility
- Worked to troubleshoot technical issues for customers and internal clients
- Provided on-site technical support for IT
- Created, updated and adhered to procedural documents
- Provided technical support for servers and back-end network systems
- Worked cross functionally with other team members to deliver exceptional work and meet goals on project.
Assistant System Administrator
MONROE COLLEGE
New Rochelle
09.2004 - 02.2005
- Performed hands-on administration, monitoring and troubleshooting of Local Area Network (LAN), resulting in optimum performance and minimum downtime
- Designed, developed, and modified reporting processes in accordance with client specifications
- Coordinated with committees detailing enhancement specifications
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support
- Performed data backups and disaster recovery operations
- Developed and implemented complex internet and intranet applications on multiple platforms
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts
- Controlled, troubleshot, backed up, and restored data, operating systems, files, documents, and drivers.
Education
Bachelor Degree of Computer Information - System
Monroe College
Skills
Customer supportundefined
Interests
Play volleyball, art, read.
I love playing high level volleyball. It is a sport that deals with communications a lot of time which I use the skill in my career.
Art is a space that makes me more creative. I believe everyone has something special in them, it is up to us to find that out and acknowledge that in order to thrive.
Reading is a wonderful space to have because it is very important to learn new things. The world is always changing so we have to re-invent ourselves.
Timeline
Sales Executive & Marketing
WERUWERU RIVER LODGE
08.2022 - Current
Executive & Marketing
EVOLUTION MOTORS PTY LTD
09.2021 - 06.2022
Customer Care Manager
RAYMOUR & FLANIGAN, Co Op City
02.2011 - 06.2017
Billing Specialist
BRONX LEBANON HOSPITAL
04.2008 - 10.2009
IT Specialist
PARK CENTRAL HOTEL
10.2006 - 02.2008
Assistant System Administrator
MONROE COLLEGE
09.2004 - 02.2005
Bachelor Degree of Computer Information - System
Monroe College
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