DHULKIFLI TONDWA
DAR ES SALAAM
Summary
Dynamic finance professional with a strong focus on enhancing analytical and problem-solving skills within financial management. Expertise in streamlining financial processes, supported by meticulous attention to detail and exceptional organizational capabilities. Proven track record of delivering outstanding communication and customer service in high-pressure, customer-centric environments, alongside a demonstrated ability to resolve complex issues effectively. Eager to transition into a new field while leveraging a robust foundation in financial principles and a commitment to driving business success through innovative solutions.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Silent Ocean Company Limited
Dar Es Salaam, Tanzania
11.2025 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- providing answers to customer about company services
- Responsible for the accurate processing, generation, and issuance of Electronic Fiscal Device (EFD) receipts for all customer transactions, ensuring full compliance with tax regulations and organizational policies. Additionally, handled the preparation, verification, and processing of release orders, ensuring proper documentation, timely approvals, and efficient coordination to facilitate smooth delivery of goods and services.
Finance trainee
Mkuranga District Finance
Mkuranga, Tanzania
07.2023 - 09.2023
- Enhanced understanding of the financial market through regular research.
- Upheld highest standards of professional conduct during all interactions with clients and colleagues.
- Increased financial proficiency by participating in extensive training courses.
- Implemented new financial strategies with a focus on cost reduction.
Education
Bachelor of banking and finance -
INSTITUTE OF FINANCE MANAGEMENT
Dar es Salaam, Tanzania07.2025
Advance level - EGM
LINDI SECONDARY SCHOOL
LINDI, TANZANIA05.2022
Secondary education - science
UJENZI SECONDARY SCHOOL
PWANI, TANZANIA11.2019
Primary education -
MASHUJAA PRIMARY SCHOOL
DAR ES SALAAM, TANZANIA09.2015
Skills
- Microsoft office
- Corporate finance knowledge
- Project financing understanding
- Business Analytics
- Payment processing
- Account updating
- Relationship building
- Customer support
- Resolving issues
Languages
English
Swahili
Affiliations
- Prefer to volunteer in any sector of private or public and reading a different book
- Research and innovation
- playing football, swimming, listening to music
REFERENCES
NAME; Habiba Salum Ngawile
POSITION; Branch manager, Brac Tanzania finance Ltd
EMAIL; habiba.ngawile@brac.co.tz
PHONE; 0782400348, 0765433004
NAME; Mapambano Juma Amri
POSITION; Principal Accountant, Mkuranga district council
EMAIL; mbamba1.mj@gmail.com,
mapambano.amri@mkurangadc.go.tz
PHONE; 0652046023
NAME; Abdul Kawinga Abrahman
POSITION; Assistant lecturer, Institute of finance management
EMAIL; kawingaabdul@gmail.com
PHONE; 0715363627
Timeline
Call Center Representative
Silent Ocean Company Limited
11.2025 - Current
Finance trainee
Mkuranga District Finance
07.2023 - 09.2023
Advance level - EGM
LINDI SECONDARY SCHOOL
Secondary education - science
UJENZI SECONDARY SCHOOL
Primary education -
MASHUJAA PRIMARY SCHOOL
Bachelor of banking and finance -
INSTITUTE OF FINANCE MANAGEMENT