Dhruv Rathod
Dar es Salaam,Tanzania, United Republic of
Summary
Dynamic and results-driven professional with a robust skill set in strategic marketing campaigns, product launch expertise, and direct sales. Demonstrates strong communication skills, leadership, and teamwork abilities, effectively managing regional marketing strategies and territory management. Adept at competitor analysis and customer relationship management, with a proven track record in business development and planning. Highly motivated with a solution-oriented mindset, excelling in high-pressure environments while maintaining adaptability and the ability to multitask. Career goals include leveraging technical sales knowledge to drive innovative business solutions and enhance market presence.
Overview
16
16
years of professional experience
Work history
Regional Manager - East Africa
Sophos
Dar Es Salaam, Tanzania, United Republic of
10.2017 - 11.2022
- Identified and maximized sales opportunities, and increased customer retention rates.
- Continually researched new business opportunities in the market.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Successfully managed a sales team of several people to meet and achieve sales goals.
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends.
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Researched competition and developed strategies to stand out as a company against competitors.
- Remained goal-oriented and self-motivated.
- Worked well independently and also as a team member.
- Provided crucial input into strategic planning, shaping company direction and focus.
- Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
- Directed sales efforts to increase brand awareness in the region.
- Navigated challenging market conditions to maintain steady growth in the region.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
- Developed strategies for optimal market penetration.
- Maintained constant communication with staff, fostering transparency and trust within the team.
Sales & Technical Director
Wiztech Tanzania
Dar es Salaam, Tanzania, United Republic of
01.2016 - 09.2017
- Created business requirements and technical and quality assurance specifications.
- Cultivated and maintained up-to-date industry and technical knowledge of all related fields to better solve customer issues.
- Provided outstanding technical support to clients.
- Provided excellent customer service at all times.
- Delivered high-quality solutions by leveraging cutting-edge technologies.
- Partnered with vendors and contractors to ensure project success.
- Coordinated with business stakeholders for aligning technology strategy.
- Managed complex technical projects, ensuring timely delivery.
- Directed IT infrastructure upgrades, enhancing performance capabilities.
- Championed implementation of new systems to optimise productivity.
- Oversaw design and product development teams, monitoring work to maintain continued progress towards targets and deadlines.
- Achieved consistent overachievement of sales and profitability targets.
Group Information Technology Manager
DoubleTree By Hilton
Dar es Salaam, Tanzania, United Republic of
01.2012 - 12.2015
- Worked to constantly improve information technology systems and infrastructure.
- Accurately verified information and updated information databases as necessary.
- Served as a helpful assistant to all office staff.
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Built and implemented a system for troubleshooting technology issues.
- Created business requirements and technical and quality assurance specifications.
- Maintained documentation of all systems, software, and hardware.
- Established disaster recovery plans, minimising potential business interruptions from unexpected incidents.
- Ensured compliance with regulatory standards through regular audits and assessments.
- Streamlined communication within departments by establishing effective IT policies.
- Improved efficiency by implementing new IT systems and processes.
- Successfully managed budgeting for IT department, optimising resource allocation whilst reducing costs.
- Collaborated with senior management to align IT strategy with organisational goals.
Project Manager
Zain/Airtel
Dar es Salaam, Tanzania, United Republic of
01.2010 - 12.2011
- Developed key project goals and worked collaboratively with teams to meet those goals.
- Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them.
- Oversaw visual display plans and managed teams creating those plans.
- Worked in cooperation with the creative budget.
- Effectively determined and defined project scope and objectives.
- Effectively managed contracts with suppliers.
- Worked well independently and on a team to solve problems.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Served as an influential contributor for content development projects.
- Managed budgets diligently, controlled unnecessary expenditure on projects.
- Facilitated smooth transitions between project stages for seamless progression.
- Identified risks, implemented mitigation strategies for secure project outcomes.
IT Helpdesk Manager
CCTZ/Vodacom
Dar es salaam, Tanzania
02.2007 - 11.2010
- Managed IT helpdesk operations, ensuring efficient customer service.
- Resolved complex technical issues with critical thinking and problem-solving skills.
- Implemented new software solutions for improved helpdesk functionality.
- Performed regular audits of incident reports, identifying recurring problems and providing long-term solutions where necessary.
- Standardised troubleshooting protocols for consistency in issue management.
- Managed a rotating shift schedule that ensured constant availability of support services for clients worldwide.
- Streamlined communication channels for better ticket resolution times.
- Organised team schedules to provide 24 and 7 support coverage.
- Trained junior staff members in best practice procedures.
- Monitored key performance indicators regularly to maintain high-quality service delivery.
Education
BSC - HNT -
Mahatma Gandhi University
06.2011 - 5 2014
Bachelors Of Commerce - undefined
University of Pune
01.2001 - 12 2004
Skills
- Strong Communication Skills
- Leadership and Teamwork
- Keynote Speaking
- Management Skills
- Direct Sales
- Regional Sales strategies
- Technical sales knowledge
- Solution-Oriented thinking
- Business development
- Territory management
- Competitor analysis
- Business development and planning
Languages
English
Gujarati
Swahili
Timeline
Regional Manager - East Africa
Sophos
10.2017 - 11.2022
Sales & Technical Director
Wiztech Tanzania
01.2016 - 09.2017
Group Information Technology Manager
DoubleTree By Hilton
01.2012 - 12.2015
BSC - HNT -
Mahatma Gandhi University
06.2011 - 5 2014
Project Manager
Zain/Airtel
01.2010 - 12.2011
IT Helpdesk Manager
CCTZ/Vodacom
02.2007 - 11.2010
Bachelors Of Commerce - undefined
University of Pune
01.2001 - 12 2004
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