DEOGRATIUS GERALD KASUNGA
Dar es salaam,Tanzania
Summary
Innovative individual with strong foundation in computer engineering principles and problem-solving abilities. Proficient in Hardware and Software support, network security, coupled with excellent communication and teamwork skills. Ready to leverage technical expertise to drive technological advancements and deliver impactful solutions.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
Work history
Junior IT Support Technician
Securiport Tanzania
Dar es salaam, Tanzania
2026.02 - Current
- Facilitate continuity of service for computer network.
- Assist in maintaining equipment condition through regular visits and necessary corrective actions.
- Support data backup processes and ensure implementation of antivirus definitions and security policies.
- Aid in the maintenance of computers and devices used for enrolment and analysis of passengers.
- Help ensure software installations comply with current licensing rules and company policies.
- Report issues to IT airport supervisor and utilise issue tracking system for escalation to higher support levels when necessary.
- Replace hardware components in computers as required.
- Identify and address basic network issues promptly.
IT Support Specialist
Gedeca Travel and Tours ltd
Dar es salaam, Tanzania
2024.04 - 2026.01
- Assisted in system maintenance and support tasks.
- Supported network management and security efforts.
- Facilitated integration and software development activities.
- Aided in troubleshooting and issue resolution processes.
- Contributed to network and computer maintenance activities.
- Managed website and application oversight tasks.
- Utilised collaboration tools and communication systems effectively.
- Provided training and knowledge transfer sessions.
IT Presales Engineer
JH Technologies & Supplies ltd
Dar es salaam, Tanzania
2022.02 - 2024.03
- Achieved successful installation of motherboards, processors, and graphics cards, enhancing client desktop and laptop performance.
- Resolved end-user support requests through effective troubleshooting guidance, improving user satisfaction.
- Corrected hardware and software malfunctions, leading to improved system reliability.
- Ensured operational integrity by monitoring systems and addressing errors promptly.
- Restored functionality through efficient data recovery from backups, safeguarding critical information.
- Delivered comprehensive training on cloud services and intelligent devices, strengthening partnerships with Dell, HP, Lenovo, and Symantec.
- Enhanced network performance by supplying and installing necessary computer and network devices.
IT Support Specialist
Gedeca Travel and Tours ltd
Dar es salaam
2020.05 - 2021.12
- Facilitated onsite technical support for employees.
- Assigned system permissions and set up computers to aid new employee onboarding.
- Prepared new computers and mobile devices according to company policies on standard software and security.
- Generated help desk tickets and resolved desktop issues.
- Conducted network and computer maintenance.
- Collaborated with GDS regarding Travelport smartpoint.
- Assisted in business promotion and marketing.
- Contributed to web design and customer service tasks.
IT & Graphics Designer
Sangeni Abroad Education ltd
Dar es salaam
2019.10 - 2020.04
- Assisted new students in navigating applications for overseas universities.
- Provided support for computer and networking services to ensure functionality.
- Created company flyers and business cards to enhance brand visibility.
- Facilitated promotion of services on social media platforms.
- Monitored operational systems and assisted in troubleshooting errors.
Education
Bachelor of Engineering - Computer Engineering
Mbeya University of Science and Technology
Mbeya, Tanzania 2016.11 - 2019.12
Diploma - Computer Science and Engineering
St. Joseph College of Engineering and Technology
Dar es salaam, Tanzania 2012.08 - 2016.07
Ordinary Level - Arts
Anne Marie Secondary School
Dar es salaam, Tanzania 2007.01 - 2010.11
Primary - Primary education
Mapinduzi primary School
Morogoro, Tanzania 2000.01 - 2006.11
Skills
- IT terminology fluency
- ITIL frameworks
- IoT knowledge
- Networking protocols familiarity
- Specific application support
- Microsoft Office Suite proficiency
- Routers and Switches configuration
- Ticketing system expertise
- Backup administration
- Software and system training
- User training
- ICT software upgrading
REFEREES
- Maclina Kasunga, Fundraising Manager, macmundi@yahoo.com, +255754-596575, Action Aid International, P.O. Box 11252, Dar es salaam
- Osward Haruna, Human Resources Manager, osward.haruna@jhtechnologies.co.tz, +255688 133 712, JH Technologies & Supply ltd, P.O. Box 20702, Dar es salaam
- Lusekelo Mwakysa, IT Manager, luscoweb@gmail.com, +255767210 553, Access Bank, Dar es salaam
Timeline
Junior IT Support Technician
Securiport Tanzania
2026.02 - Current
IT Support Specialist
Gedeca Travel and Tours ltd
2024.04 - 2026.01
IT Presales Engineer
JH Technologies & Supplies ltd
2022.02 - 2024.03
IT Support Specialist
Gedeca Travel and Tours ltd
2020.05 - 2021.12
IT & Graphics Designer
Sangeni Abroad Education ltd
2019.10 - 2020.04
Bachelor of Engineering - Computer Engineering
Mbeya University of Science and Technology
2016.11 - 2019.12
Diploma - Computer Science and Engineering
St. Joseph College of Engineering and Technology
2012.08 - 2016.07
Ordinary Level - Arts
Anne Marie Secondary School
2007.01 - 2010.11
Primary - Primary education
Mapinduzi primary School
2000.01 - 2006.11