Personal Statement;
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 8 years' experience in banking.
Hi, I’m
Deograsias Hassan Mshamu
Dar es salaam
Summary
Overview
9
years of professional experience
Work History
Absa Bank Tanzania
Workplace Banking Sales Relationship Manager
11.2020 - Current
Job overview
- Role includes:
- Signing up and maintained relationships with new and existing Absa Workplace companies while providing high level of expertise.
- Improved client engagement strategies, leading to marked increase in client referrals and network expansion.
- Analyze customer issues, queries, complaints to determine root cause and deliver tactical and strategic improvements to services
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
Barclays Bank Tanzania
Sales Relationship Manager
05.2018 - 11.2020
Job overview
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Led team of sales professionals to exceed quarterly sales targets consistently.
- Analyzed competitors'' offerings to develop effective pricing strategies that attracted customers while maintaining profitability.
- Designed customized solutions for clients, contributing to long-term loyalty and repeat business.
- Managed a portfolio of high-value accounts, ensuring consistent revenue growth from existing clients.
- Coordinated efforts between internal departments such as finance, logistics, and product development to ensure seamless execution of client orders.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Barclays Bank Tanzania
Sales Lead Generator
11.2015 - 05.2018
Job overview
- Role includes:
- Identifying prospective customers by using business directories, following the lead from existing clients.
- Exceeded sales targets through consistent follow-up and nurturing of leads.
- Provided regular updates to senior management on lead generation efforts, highlighting successes and areas for improvement.
- Developed strong relationships with potential clients, resulting in increased lead generation and conversion rates.
- Collaborated with marketing teams to create targeted campaigns for lead generation, increasing overall brand awareness.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Utilized sales techniques to build customer interest and close sales.
- Developed extensive knowledge of products and services to better assist customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Education
Centre For Foreign RelationsDar Es Salaam, Tanzania
from PostGrad Diploma in Managemnt of Foreign Relations
10-2015
University Overview
Institute of Finance ManagementDar Es Salaam, Tanzania
Bachelor of Science from Taxation
11-2014
University Overview
Bukalasa Minor Seminary
Advanced Certificate for Secondary Education Examination
01.2010
University Overview
Bukalasa minor Seminary
Certificate for Secondary Education Examination
01.2008
University Overview
Skills
- Computer skills in Microsoft word, Microsoft excel, Microsoft PowerPoint, Internet,
- Client engagement
- Time management
- Excellent communication
- Customer relationship management
- Product knowledge
- Sales reporting
- Team leadership
- Customer portfolio management
References
References
Fabian Kalinga, Senior Relationship Manager, +255 763 210 399, NMB Bank Tanzania, Dar Es Salaam,
Timeline
Workplace Banking Sales Relationship Manager
Absa Bank Tanzania
11.2020 - Current
Sales Relationship Manager
Barclays Bank Tanzania
05.2018 - 11.2020
Sales Lead Generator
Barclays Bank Tanzania
11.2015 - 05.2018
Bukalasa Minor Seminary
Advanced Certificate for Secondary Education Examination
Bukalasa minor Seminary
Certificate for Secondary Education Examination
Centre For Foreign Relations
from PostGrad Diploma in Managemnt of Foreign Relations
Institute of Finance Management
Bachelor of Science from Taxation
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