Summary

Overview

Work history

Education

Skills

Languages

Affiliations

Timeline

Deodatus Mkongwa

Dar es Salaam,Tanzania

Summary

IT professional with more than ten years of experience in managing enterprise environments, including local servers, virtual infrastructure, and secured networks. Expertise in designing efficient processes, enforcing security protocols, and providing user support through training and automation in Microsoft 365. Certified in ITIL4 and CCNP, with ongoing certification in Microsoft Azure and Foundations of Artificial Intelligence. Collaborates with leadership to align operational requirements with resilient systems and effective service enhancements.

Overview

years of professional experience

Work history

Information Technology Assistant

Peace Corps/Tanzania

2016.07 - Current

Systems Administration: Stewarded a physical data centre hosting 15+ virtual servers and several online databases for staff and Volunteers; maintained orderly, secure data storage and administered supporting applications.
Service Operations: Delivered Tier‑I support for computers, printers, networks, and approved software; escalated unresolved incidents to the IT Service Desk, ensuring timely closure and continuity.2
Security & Compliance: Monitored internet access and application usage in line with agency standards; issued weekly IT security reminders and enforced practices around external storage and approved software.
Asset & Information Management: Maintained accurate inventories for all IT assets; kept personnel and PCV databases current; coordinated equipment requests/returns with documented authorization and condition checks.
Infrastructure Care: Assisted with the telephone system administration and managed photocopier fleets; coordinated toner replacement and essential upkeep to sustain daily operations.2
User Enablement: Designed and delivered targeted training for staff (Windows, Microsoft Office, Peace Corps applications) and PCVs (PST), supported workstation access—Wi‑Fi, printing, scanning—and maintained a training library.2
Process & Liaison: Acted as the local OCIO touchpoint for new requirements; identified recurring issues and systemic patterns, reporting them to the IT Manager and Service Desk for remediation.2
Automation: Built practical Office 365 solutions (Power Apps & Power Automate) to remove manual steps in internal workflows.2

Systems Administrator & Teacher

Theoflo Ngowi Memorial Secondary School

2015.01 - 2016.06

Provided end‑to‑end support for staff and students; guided adoption of new software and systems; resolved incidents with a documented, repeatable approach.
Performed preventive maintenance and upgrades across school printers and computers; maintained a current, stable environment.
Managed website content and staff email provisioning; published relevant materials and preserved communication continuity.
Drafted ICT procurement plans; shaped IT security policy and briefed leadership on ICT posture and priorities.

Systems Administrator

Gateway (GFC) Computers Limited

2011.08 - 2014.12

Maintained technical documentation, software libraries, and licensing hygiene.
Executed backups/restores, monitored logs, and enforced data integrity; managed data centre conditions against standards.
Supported LAN/VPN, Internet/Intranet services; planned capacity and prepared ICT procurement pipelines.
Administered user email accounts and performed hardware/software maintenance.

Education

Bachelor’s Degree in Computer Science. -

University of Dar es Salaam

Tanzania

/2008 - /2011

Advanced Certificate of Secondary Education Exam -

Mzumbe Secondary School

Certificate of Secondary Education Exam -

St.Joseph Kilocha Seminary