Demetrice Modest Ndanu
Dar Es Salaam,02
Summary
Hardworking and a good listener, A social protection specialist from Institute of Finance Management. Grow up in multicultural environment which impacted different life skills and ability to develop relationships with different group of people in society like opinion leaders and stakeholders, committed, skilled and a good team player with unlimited commitment.
Administrative professional with proven history in managing office operations and enhancing team productivity. Effective in coordinating schedules, overseeing communication channels, and improving office workflows. Known for strong interpersonal skills and adaptability to changing demands, ensuring consistent results.
Overview
6
6
years of professional experience
Work History
CLAIM ADMINISTRATION OFFICER (INTERN)
Workers Compensation Fund (WCF)
05.2024 - Current
- Assisting fund members with opening of claim
- Providing education about benefits provided by the fund to both employers and employees
- Do verification to pensioners and beneficiaries who are eligible for benefits
- Providing customer service through call center
SALES
Orca Deco Home and office furniture
09.2023 - 05.2024
- Selling furniture’s to customers
- Helping the customers with selection process in the showroom
- To explain the quality and durability of our goods to the customers
- Help the customers with the booking processes in the system.
CUSTOMER SERVICE AND FINANCE ASSISTANCE
John Bina Gold limited
07.2022 - 08.2023
- Handle customer complaints
- Assisting customers with the purchasing and selling processes of gold.
- Educating customers about our services
- To make sure the gold is store in good condition (safe).
OPERATION OFFICER
Wihab Group Limited
09.2021 - 07.2022
- Arranging transportation of cargo in specified routes.
- Assessing the documents for cargo that fits the nature of transport.
- Following up (cargo tracking) if the transport crossed the border and cancel the bond.
- Maintaining safety of the travelers with all equipment including first aid kits for emergency during journey.
- To make sure the cargo delivered in safe and transport returns to yard in safe.
BENEFIT PROCESSOR- Trainee
Public Service Social Security Fund (PSSSF)
09.2020 - 12.2020
- Processing claims.
- Protects and preparing members benefits; Old age pension, maternity benefits and survivor benefit.
- Covering member’s claims and customer’s service
- Verifying insurance coverage.
- Review insurance cases
COMPLIANCE OFFICER – Trainee
National Social Security Fund (NSSF)
08.2019 - 10.2019
- Registering new members (employees) in fund system
- Educating members about the benefits comes with the fund packages of NSSF and how the fund operates
- To collect contributions from the fund members.
- Educating members about the benefit packages NSSF and registering them to the fund using NSSF R3A forms.
Education
Bachelor of science - social protection
Institute of Finance Management (IFM)
01.2021
A-level secondary Certificate - ACSEE
St Joseph Ngarenaro Secondary School
01.2018
O-level Secondary Certificate - CSEE
Aldersgate Secondary School
01.2014
Primary School Certificate - CPE
Utemini Primary School
01.2008
Skills
- Scientific software:
- - Microsoft Office (MS word, Excel, Power Point)- Advanced
COMMUNICATIONS ABILITY
Language Reading Writing Speaking
English Fluent Fluent Fluent
Kiswahili Fluent Fluent Fluent
Timeline
CLAIM ADMINISTRATION OFFICER (INTERN)
Workers Compensation Fund (WCF)
05.2024 - Current
SALES
Orca Deco Home and office furniture
09.2023 - 05.2024
CUSTOMER SERVICE AND FINANCE ASSISTANCE
John Bina Gold limited
07.2022 - 08.2023
OPERATION OFFICER
Wihab Group Limited
09.2021 - 07.2022
BENEFIT PROCESSOR- Trainee
Public Service Social Security Fund (PSSSF)
09.2020 - 12.2020
COMPLIANCE OFFICER – Trainee
National Social Security Fund (NSSF)
08.2019 - 10.2019
A-level secondary Certificate - ACSEE
St Joseph Ngarenaro Secondary School
O-level Secondary Certificate - CSEE
Aldersgate Secondary School
Primary School Certificate - CPE
Utemini Primary School
Bachelor of science - social protection
Institute of Finance Management (IFM)
References
- Kafiti, W Kafiti,
Insurance officer-NIC,
kafitiw@yahoo.com,
0767787228
- Beatrice, Modest Ndanu,
Senior Game Officer-Hanang District Council,
bndanu1@gmail.com
0686379144
- MUNIRA, GEORGE NKANGO,
mnkangu@gmail.com,
0689265502,
P.o Box 236, Singida
INTEREST AND HOBBIES
Listening to music and reading books to improve my understanding and knowledge., Socializing and creating good communicating environment.