Davis Alphonce

i) Driving Business Growth by identifying new business opportunities

ii) Promoting amd selling various Banking products and services like Accounts, Agency Banking (Wakala),Loans and Insurances

iii) Client acquisition and retention

iv) Acted as the Bank's face by providing great customer service and ensure their satisfaction.

v) Performance of marketing and Sales campaigns to grow checkbook and Customer base

vi) Responsible for monitoring Loan performance to reduce risks of arrears and NPLs

vii) Building and maintaining client relationships by understanding their financial needs and providing financial advice based on their eligibility and qualifications

viii) Generated periodic reports to monitor performance

ix) Adhering to Bank and BoT's procedures, policies and regulations.

• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.

• Continuously monitored branch performance against key performance indicators(KPIs) taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
• Met deadlines by proactively managing individual and team tasks and streamlining processes.Consulted customers to boost product sales and services.
• Management of office expenses and Budgeting
• Recruited and Trained Direct Sales Agents(DSAs) to help boost branch Sales Performance
• Maintained good relationship with government institutions for smooth and equitable operation at Branch level

i) Credit Appraisal to determine Customers' eligibility and qualifications

ii) Monitored Loans Performance to reduce risks of NPLs and potential arrears

iii) Assiste Branch Manager in marketing and Sales campaigns to boost branch growth through customer visits and outreaches

iv) Handled Customer queries and Complaints

v) Administrative tasks such as record management, inventory management and preparation of office events

vi) Advised customers on good products and services based on their goals and requirements

vii) Preparation of monthly Sales Report to monitor performance

viii) Adhering to policies and fiscal regulations