David Ekonjo Bwire
Dar Es Salaam
Summary
Dynamic NOC Support Engineer with a proven track record at Galooli Uganda, excelling in network configuration and team training to boost business productivity. Expert in deploying data security protocols and enhancing system efficiency, evidenced by significant operational improvements. Skilled in both technical troubleshooting and fostering user-centric support environments.
Overview
10
10
years of professional experience
Work History
NOC Support Engineer
Galooli Uganda
Dar Es Salaam, Tanzania
11.2023 - Current
- Triaging incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Train team members and users in newly implemented and emerging technology to enhance business productivity.
- Expanded and edited content to expedite future support tasks surrounding network operations and collaborative IT knowledge-base.
- Conducting regular audits to ensure that all systems are running efficiently and securely.
- Receiving and prioritise support requests to maximize resource utilization.
Information Systems Specialist
Medecins San's Frontiered
Dar Es Salaam, Tanzania
03.2019 - 03.2024
- Managed user accounts by setting up permissions, passwords, and profiles according to organizational guidelines.
- Performed system upgrades on existing equipment to improve efficiency and reliability.
- Deployed new applications and services following established change management procedures.
- Provided technical support and troubleshooting for hardware and software issues.
Education
Bachelor of Information Technology - Information And Communication Technology
Deakin University
Melbourne, Australia03-2003
Skills
- Network configuration design
- Business Continuity Strategies
- Performance tuning
- Data Security Protocols
- Escalation procedures
- Network configuration
- Software installation
- Firewall management
- SLA management
- Operating systems
- Hardware diagnostics
- Capacity planning
- Remote support
- Server administration
- VPN administration
- Virtualization technologies
Affiliations
- Conducting Weekly SLA meetings with SNMP's
- Preparing and conducting Monthly Debrief with stake holders.
- Internal Weekly meeting on SLA and RMS support.
Accomplishments
- Team Leadership award
- Project achievement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Swahili
Native language
English
Upper Intermediate (B2)
B2
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Work from home optionCareer advancementWork-life balanceCompany CulturePersonal development programsTimeline
NOC Support Engineer
Galooli Uganda
11.2023 - Current
Information Systems Specialist
Medecins San's Frontiered
03.2019 - 03.2024
Bachelor of Information Technology - Information And Communication Technology
Deakin University
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