David Twininge

• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Promoted financial products by maintaining excellent service offering knowledge.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Cross-sold bank products and services to meet customer needs and provide options.

Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Devised collection recovery strategies to resolve customer issues and delinquent cases.Managed to facilitate Loan buybacks with customers who defaulted within the last 90 days with other Banks.
• Reduced NPL for accounts in my portfolio to help improve Overall Bank NPL ratio.
• Achieved to recover on average 24 million monthly for the entire work experience to help Bank bad debts can be recovered in real time.
• Studied the reason accounts defaulted and offered tactics such as educating current working accounts on financial literacy to combat and reduce NPL and bad debts

• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
• Created Loan buybacks and facility fees on a daily routine to assure accounts are charged and maintained accordingly
• Supported strategic endeavors from both brainstorming and administrative perspective.
• Created timely and accurate reports, internal documents, and client deliverables.
• Strengthened relationships with current accounts through consistent and frequent communication.
• Improved my communication and negotiation skills to help customers who were hard to track and open about their status to help begin recovery process for the Bank

• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Completed research, compiled data, updated spreadsheets and produced timely reports
• Recommended changes to website architecture, content and linking to improve SEO positions for target keywords
• Created timely and accurate reports, internal documents, and client deliverables.
• Performed ongoing keyword discovery, expansion, and optimization to increase organic search footprint and drive relevant site traffic

• Completed research, compiled data, updated spreadsheets, and produced timely reports.

• Planned and implemented integrated lessons to meet national standards.
• Graded and evaluated student assignments, papers, and course work.
• Advised and counseled students to help them develop skills and knowledge required to succeed.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Mentored and counselled students with social adjustment and academic issues
  • Developed, administered, and graded tests and quizzes promptly to provide quick feedback.
  • Planned and implemented lessons using various teaching strategies to meet around 60 students needs from different classes.
  • Successfully launched a life skills club for IGCSE students that focused on discussions as well as workshops for different career prospects
• Participated in department meetings to provide input to colleagues about student achievement and improvement.

• Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Delivered key administrative support to co-workers, taking on additional tasks during peak times
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
• Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.