Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

David Shayo

Project Manager
Dar Es Salaam,Dar es Salaam

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Serena Hardware
Dar Es Salaam
03.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Project Intern

College of Business Education
Dar Es Salaam
06.2022 - 09.2022
  • Created and maintained project documentation, including status reports and presentations.
  • Assisted with coordination of daily activities for projects.
  • Conducted research for assigned projects and prepared written summaries of findings.
  • Utilized problem solving skills to identify potential risks associated with projects and implemented strategies to mitigate them.
  • Analyzed customer feedback surveys and produced reports summarizing key insights.
  • Developed project plans and timelines to ensure completion of tasks on time.

Education

BBA - Business Administration

College of Business Education
Dar Es Salaam
11-2023

Certificate of Advance Secondary Education

Kahororo Boys High School
Bukoba
05-2019

Certificate of Secondary Education

Ilboru Secondary School
Arusha
11-2016

Skills

  • Quality Assurance
  • Call Monitoring
  • Account Management
  • Training and mentoring
  • Call Center Operations
  • Project Management
  • Time Management
  • Sales expertise

Languages

Swahili
First Language
English
Advanced
C1
Spanish
Elementary
A2

Hobbies

  • Reading
  • Swimming
  • Music
  • Football

Timeline

Project Intern

College of Business Education
06.2022 - 09.2022

Customer Service Manager

Serena Hardware
03.2021 - Current

BBA - Business Administration

College of Business Education

Certificate of Advance Secondary Education

Kahororo Boys High School

Certificate of Secondary Education

Ilboru Secondary School
David ShayoProject Manager