Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Serena Hardware
Dar Es Salaam
03.2021 - Current
Provided exceptional customer service to ensure customer satisfaction.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Project Intern
College of Business Education
Dar Es Salaam
06.2022 - 09.2022
Created and maintained project documentation, including status reports and presentations.
Assisted with coordination of daily activities for projects.
Conducted research for assigned projects and prepared written summaries of findings.
Utilized problem solving skills to identify potential risks associated with projects and implemented strategies to mitigate them.
Analyzed customer feedback surveys and produced reports summarizing key insights.
Developed project plans and timelines to ensure completion of tasks on time.