DAVID MUKELA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ICT SUPPORT SPECIALIST
SAFAL GROUP (ALAF LIMITED)
03.2019 - Current
- Managing of O365 Apps, IT System inventory management, Installation of all types of software and hardware, Creating shared folders, mapping and managing client access to the file systems, Installation, repair and formatting of pc whenever required, Installing and troubleshooting local and networking printers, Provide technical support and advice to users, Enforcement of IT policy implementation.
- Updated software to safeguard against security flaws.
- Contributed to the development of internal tools that improved workflow automation within the IT department.
- Coordinated vendor relations for software licensing agreements and hardware purchases, securing cost-effective solutions for the organization.
- Configured hardware and granted system permissions to new employees.
- Supported ERP system in the company like SAP B1 and S4 Hanna
ICT TRAINEE
AGA KHAN HOSPITAL (TANZANIA)
06.2016 - 08.2016
- Manage and carry-on antivirus activities in the entire network, Installation, repair and formatting of pc whenever required, Support and troubleshooting of organization's LAN and WAN e.g
- Cabling, Installing and troubleshooting local and networking printers, Creating and modifying user accounts by using active directory, Maintaining computer system & Verify that network peripherals are working properly, Quickly arrange repair for hardware in occasion of hardware failure, Installation of all types of software and hardware, Creating shared folders, mapping and managing client access to the file systems, Providing support on SQL, IT System inventory management.
Education
BACHELOR OF INFORMATION TECHNOLOGY, INTERNATIONAL UNIVERSITY OF EAST AFRICA - KAMPALA -
HIGH SCHOOL, GOMBE SECONDARY SCHOOL, KAMPALA -
'O' LEVEL, GOMBE SECONDARY SCHOOL, KAMPALA -
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- ERP Implementation
- User Training
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Best Employee in IT department
Other Name
RWEGOSHORA MUKELA
Personal Information
- Place of Birth: DAR ES SALAAM
- Date of Birth: 05/03/94
- Gender: MALE
- Nationality: TANZANIAN
- Marital Status: SINGLE
References
- MR. GRAYSON MWAKASENDILE, INFORMATION TECHNOLOGY MANAGER, ALAF LIMITED, +255 684 630 140, grayson.mwakasendile@safalgroup.com
- MR. WILLIAM JULIUS MHEKELA, INTERNAL AUDIT MANAGER, ALAF LIMITED, +255 787 685 370, wm2975@gmail.com
- REVOCATUS KOMBA, IT SYSTEM ADMINISTRATOR, AGA KHAN HOSPITAL, +255 715 303 202, komba.rev@gmail.com
Certification
- Certified IT system Analyst , ICT commission of Tanzania - P0474-ISMT
Languages
Swahili
Native language
English
Advanced
C1
Timeline
ICT SUPPORT SPECIALIST
SAFAL GROUP (ALAF LIMITED)
03.2019 - Current
ICT TRAINEE
AGA KHAN HOSPITAL (TANZANIA)
06.2016 - 08.2016
BACHELOR OF INFORMATION TECHNOLOGY, INTERNATIONAL UNIVERSITY OF EAST AFRICA - KAMPALA -
HIGH SCHOOL, GOMBE SECONDARY SCHOOL, KAMPALA -
'O' LEVEL, GOMBE SECONDARY SCHOOL, KAMPALA -
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