DAUDI GREYSON ABSALOME
Summary
Proven track record in enhancing customer satisfaction and financial management at NMB BANK PLC, leveraging problem-solving skills and Excel expertise. Increased business through strong client relationships and strategic risk management. Self-motivated, achieving significant sales targets and compliance accuracy, driving branch growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Bank Officer
NMB Bank Plc
10.2020 - Current
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Direct Sales Staff (DSS)
NMB BANK PLC
02.2020 - 10.2020
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
- Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
Customer Service Officer
Access Bank Tanzania
12.2015 - 11.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined banking processes for increased efficiency and improved service quality.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
Access Bank Tanzania
09.2015 - 11.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Assistant Accountant (Field Practical)
Ministry Of Fund (Sub Treasury-Tabora)
07.2012 - 10.2012
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed general ledger entries and assessed accuracy.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Analyzed and verified employee expense reports for accuracy.
- Processed payroll by validating work hours and attendance of employees.
Education
CPA
NBAA
Dar Es Salaam, TanzaniaDegree of Bachelor of Commerce in Accounting -
University of Dodoma
Dodoma, Tanzania11.2013
Economics, Geography And Advanced Mathematics
Milambo Secondary School
Tabora02.2009
Science Subjects
Uyui Secondary School
Tabora10.2006
Art And Science
Magereza Primary School
Tabora, Tanzania10.2002
Skills
- Self-motivated nature
- Problem-solving skills
- Risk Management
- Expertise in Excel
Languages
Swahili
Native language
English
Advanced
C1
Timeline
Bank Officer
NMB Bank Plc
10.2020 - Current
Direct Sales Staff (DSS)
NMB BANK PLC
02.2020 - 10.2020
Customer Service Officer
Access Bank Tanzania
12.2015 - 11.2018
Receptionist
Access Bank Tanzania
09.2015 - 11.2015
Assistant Accountant (Field Practical)
Ministry Of Fund (Sub Treasury-Tabora)
07.2012 - 10.2012
CPA
NBAA
Degree of Bachelor of Commerce in Accounting -
University of Dodoma
Economics, Geography And Advanced Mathematics
Milambo Secondary School
Science Subjects
Uyui Secondary School
Art And Science
Magereza Primary School
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