Dank-El A. Nkya

• Assist Clients with their Company's incorporation
• Ensure client compliance in all government-related matters Eg TIC, EPZA, TRA, BRELA, TBS, Immigration and Labour Depts etc
• Manage client relationships and coordinate with different stakeholders to ensure completion of assignments.
• Draft Engagement letters to stakeholders upon assignments
• Draft proposals on different assignments for different stakeholders
• Assist in recruitment on behalf of clients
• Work closely with the accounts department to generate financial information and make payments.
• Support stakeholders in processing foreign loan registrations
• Manage training programs from advertisement to scheduling venues to completion
• Serve as Personal Assistant to the Managing Director
• Provide IT support and administrative assistance including managing the company’s Cpanel, Slack and Odoo
• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
• Create, manage, and executed business plan and communicated company vision and objectives to motivate teams.
• Communicate with customers and vendors positively with particular attention to problem resolution.
• Process Work and Residence Permits and Visas on behalf of clients
• Identify lessons learnt, improvements to prevent / mitigate potential commercial impacts on future projects.
• Supervising a team of 5 personnel.

• Supervised daily administrative operations
• Improved customer relations, resulting in a 45% increase in customer traffic
• Accredited the company with two major insurance companies, including NHIF
• Increased creditors collection by 30% through effective follow-up
• Upgraded the company to a higher health center status, resulting in a 15% revenue increase and reduced running costs.
• Learned and applied preferred systems for scheduling, purchasing and problem-solving.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Stayed updated on healthcare regulations, protocols, documentation, and contracts.
• Monitored expenses and suggested cost-effective solutions.
• Managed the company's cheque books and authorized payments.
• Worked closely with the accountant to generate financial information and make payments.
• Liaised with the company's law firm.
• Managed construction and renovations, including the supervision of a new wing.

• Researched and documented government procedures and displayed them step-by-step from start to finish, from a user’s point of view through an online business facilitation portal (https://procedures.tic.go.tz/)
• Analyzed every step of an administrative government procedures with government officials (laws and rules, information needs, document requirements, fees, certificates, roles of different agencies and officials)
• Trained government staff to collect the information through field visits and to operate and maintain the portal.
• Facilitated investment through disseminating government procedures to the public.
• Advised the government on procedural simplification and improvement in the investment policy to ease doing business in Tanzania.
• Improved investor query solutions by 80% through timely information dissemination.
• Maintained effective communication with overseas supervisors and technicians through various channels.
• Planned and participated in forums, committees, workshops, and conferences to market the portal.
• Presented and assisted in making proposals for continued funding from UN and the European Union.
• Managed investor databases, website content, and logistics.
• Collaborated with various government agencies and organizations.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Analyzed project performance data to identify areas of improvement.
• Managed projects from procurement to commission.
• Planned, designed, and scheduled phases for large projects.

Achievement: The portal was used by the government to create an online platform through https://onestopshop.tic.go.tz/Home/Index?ReturnUrl=%2fWelcome

• Led projects on Customer Due Diligence (CDD) and Anti Money Laundering.
• Developed and managed a database of SME clients' portfolios.
• Provided technical support to relationship managers.
• Compiled weekly and monthly reports.
• Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
• Collaborated with cross-functional teams to develop and implement process and system improvements.
• Conducted risk assessments to identify and mitigate potential quality issues.
• Monitored activities and supporting systems to meet compliance regulations.

Supervised a team of at least 10 personnel.