Multi-talented business leader bringing several years of experience as successful professional. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in industry. Goal-oriented founder with several years of extensive experience securing funding, locating resources and marketing brand. Polished in transferring ideas into actionable plans and developing budget and finance strategies. Ethical leader possessing innovative problem-solving skills and outstanding articulate communication abilities.
Overview
29
29
years of professional experience
Work History
Product Development Manager - TVS Dept.
Car and General Trading Ltd
Dar Es Salaam , Tanzania
09.2018 - Current
Provided guidance on technical implementation of design specifications.
Communicated progress updates to senior management and other stakeholders.
Identified opportunities for process improvement within the product development cycle.
Analyzed customer feedback data to inform product direction.
Managed vendor relationships related to product development initiatives.
Created product demos for clients and internal stakeholders.
Conducted user research to inform product decisions.
Defined product requirements in collaboration with stakeholders across the organization.
Developed product roadmaps, feature sets and release plans.
Collaborated with marketing team to create effective messaging strategies.
Implemented creative solutions for complex problems in a timely manner.
Performed competitive analysis to identify areas of differentiation for new products.
Evaluated business cases for proposed projects against established criteria.
Supervised daily activities of assigned department personnel, quickly addressing questions or performance issues.
Monitored progress and completion to propel department commitment to on-time delivery and quality.
Negotiated with vendors to obtain most cost-effective pricing for product distribution.
Marketed products and services at tradeshows and promotional events.
Planned advertising campaigns for online, print and other mediums.
Delivered marketing strategy updates to upper-level management.
Prepared marketing campaign budgets with finance personnel.
Developed marketing strategies based on corporate objectives and market trends.
Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Collected and analyzed market research data for use in forecasting.
Conducted research to determine ideal markets for products and services.
Interviewed and hired talented individuals to add value to marketing team.
Recommended policy changes to improve marketing tactics and strategies.
Coordinated marketing events for showcasing product and service offerings.
Expanded personnel skill sets by mentoring marketing team both individually and in groups.
Evaluated marketing personnel and offered constructive feedback on ways to improve.
Startup Founder
Shloka ENterprises
Phaltan, India
01.2018 - 06.2021
Looking after the employee and related activities, looking after customer management, service, and support.
Developed business plan to launch startup venture.
Conducted market research and identified target customer segments.
Built a team of professionals with diverse skill sets.
Negotiated contracts with vendors for resources needed for the startup.
Oversaw financial operations including budgeting, forecasting, and accounting.
Developed strategies for marketing campaigns to increase brand awareness.
Managed daily operations of the company including staff recruitment and training.
Established relationships with key stakeholders such as customers, partners, investors.
Business Head
Euro Star Group of Companies
Sudan
03.2016 - 10.2017
End to End responsible for entire business operations of company including Sales and marketing, Sales distribution network, Spare parts, accessories, service, after sales marketing, after sales network appointment, Manpower training and improvisation as per business needs, logistics (import of goods as well as distribution of goods to sales Chanel), planning with OE supplier interns of vehicle stock, parts stock, market support activity (BTL and ATL both)
Visit in market to meet Chanel partners, appoint new Chanel partners, after sale distribution network, Banks/finance companies, NGOs, Corporate sector, end users, buyers (fleet owners).
Regional Service Manager
Dubai Auto Gallary
Conakry , Guinea, Sierra Leone & Liberia
06.2013 - 09.2015
The Regional Service Manager is responsible for managing the maintenance and after-sales support of the brand in a designated region.
Manages the team of individuals responsible for the timely maintenance and after-sales support to ensure full operability, ultimately increasing profitability for the organization.
Prioritizes and delegates work order requests to Service and Image Technicians. Field area staff oversees each job is performed at a high level of skill and with optimal customer service.
Establishes and maintains key business relationships with a diverse network of channel partners around the region.
Directly handles all channel partners-related functions, including implementation audit and approvals.
Provides support to cross-functional departments in various projects related to business growth.
Leads, trains, and guides direct reports, and ensures the appropriate resources are available to perform their job.
Assesses current Facility Services processes and programs, and recommends solutions to improve operability.
Maintains knowledge of local, state, and federal guidelines for facility services, as necessary.
Developed and implemented service policies and procedures to ensure customer satisfaction.
Provided technical support for customers in the field and resolved escalated customer service issues.
Conducted monthly performance reviews with staff to identify areas of improvement.
Trained new employees on company policies and procedures related to customer service.
Managed regional budget and expenses associated with servicing customers.
Scheduled regular onsite visits to ensure quality standards were met by technicians.
Monitored inventory levels of spare parts and equipment necessary for servicing customers.
Analyzed data from customer surveys to improve services provided across the region.
Created reports that tracked trends in customer service issues over time.
Negotiated contracts with vendors for parts, tools, or other supplies needed to complete jobs.
Supervised a team of up to 10 field technicians throughout the region.
Developed strategies for improving overall customer experience through better communication practices.
Evaluated existing processes for providing services and identified opportunities for improvement.
Ensured compliance with all applicable laws and regulations related to service delivery.
Established relationships with key stakeholders such as suppliers, distributors, dealerships.
Coordinated activities between different departments such as sales, marketing, finance.
Assisted in developing promotional materials targeting potential customers in the region.
Provided guidance and advice on best practices for resolving difficult customer service cases.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Asst. Business Development Manager
Dubai Auto Gallery
Nairobi, Kenya
04.2009 - 04.2013
Analyzed and identified potential business opportunities.
Created strategies to build new customer relationships and expand existing ones.
Developed and implemented marketing plans to increase brand awareness.
Assisted in the preparation of presentations, reports, and proposals.
Organized meetings with key stakeholders to discuss project progress.
Conducted market research and analyzed data to identify trends and insights.
Collaborated with cross-functional teams to ensure successful project execution.
Developed sales plans that included pricing, promotions, product positioning.
Managed client accounts by responding promptly to inquiries or requests for information.
Participated in trade shows, conferences, seminars, workshops.
Ensured compliance with all relevant laws and regulations.
Identified potential partnerships with other organizations or businesses.
Responded quickly to customer feedback or complaints regarding products and services offered.
Negotiated contracts with vendors and suppliers on behalf of the organization.
Monitored competitor activities within assigned markets for competitive advantage.
Maintained an up-to-date database of customers' contact information.
Provided support in developing effective promotional materials such as brochures and flyers.
Assisted in organizing training sessions for employees on new products and services.
Generated leads through networking events, cold calling prospects.
Planned advertising campaigns for online, print and other mediums.
Developed marketing strategies based on corporate objectives and market trends.
Collaborated with other departments to coordinate strategic marketing activities.
Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Cultivated business partnerships to build lasting relationships with internal and external parties.
Planned and facilitated meetings to share marketing plans and explain future business goals.
Assessed projects against budgets and timelines, keeping team and assignments on task.
Negotiated with vendors to obtain most cost-effective pricing for product distribution.
Coordinated marketing events for showcasing product and service offerings.
Collected and analyzed market research data for use in forecasting.
Delivered marketing strategy updates to upper-level management.
Conducted research to determine ideal markets for products and services.
Marketing Executive
Dubai Auto Gallery
Addis Ababa, Ethiopia
12.2007 - 04.2009
Developed marketing strategies and campaigns to increase brand awareness.
Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
Conducted market research to identify consumer trends and preferences.
Established pricing strategies for new products by analyzing competitive landscape.
Collaborated with sales team to develop targeted promotions and incentives programs.
Implemented creative advertising tactics across multiple platforms to maximize visibility.
Analyzed customer feedback to improve the quality of products and services.
Monitored competitor activities and prepared detailed reports on their performance metrics.
Produced weekly reports on key performance indicators related to marketing initiatives.
Designed innovative branding materials such as brochures, flyers, banners.
Maintained an up-to-date database of customers' contact information.
Prepared monthly budget forecasts for all marketing activities.
Ensured compliance with relevant laws and regulations in all marketing efforts.
Generated leads through direct mailers or other outreach methods like cold calling or emails.
Planned strategic partnerships with influencers and industry leaders for maximum reach and engagement.
Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
Planned and organized public relations and promotional events.
Collaborated with team to forecast based on sales and product profitability.
Used sales forecasting and strategic planning to verify sales and profitability of products, lines and services.
Workshop Supervisor
Yash Automobiles Authorized TVS-Suzuki Vehicle
Camp, Pune, India
07.1998 - 07.1999
Developed and implemented safety protocols for workshop personnel.
Provided guidance and support to staff in the use of tools, equipment, and materials.
Supervised daily operations of the workshop including scheduling and assigning tasks.
Inspected work areas for cleanliness and proper functioning of machines.
Ensured compliance with company policies, procedures, and regulations.
Maintained records of inventory, production output, downtime.
Conducted regular training sessions on safety practices and quality assurance standards.
Analyzed data from performance reports to identify areas for improvement.
Implemented continuous improvement initiatives to increase productivity and reduce costs.
Created detailed reports documenting all activities performed within the workshop.
Utilized hands-on leadership style to keep team members focused on specific jobs and working efficiently.
Recommended changes in working methods or procedures to improve efficiency.
Junior Engineer
Greves India Ltd. (Piaagio) M.I.D.C.
Baramati, India
01.1996 - 07.1998
Developed and implemented test procedures for quality control.
Assisted in developing engineering plans for projects.
Investigated and resolved customer complaints regarding product performance.
Conducted research to identify potential solutions to complex problems.
Created detailed reports on project progress, timelines and outcomes.
Analyzed data from experiments or field work to determine feasibility of designs.
Designed prototypes for new products based on customer feedback.
Monitored operations in order to ensure compliance with safety regulations.
Coordinated with vendors to obtain necessary parts or supplies.
Assisted senior engineers in designing experiments or tests.
Developed training materials for staff members on new technologies.
Provided technical support as needed throughout the entire product lifecycle.
Education
E-MBA (Marketing) -
Indian School of Management Studies, Mumbai
Diploma in Automobile Engineering -
Institute of Engineering and Technology, Malegaon (Baramati)
OWN START UP AUTOMOBILE SALES AND AFTER SALES, Project Manager, looking after the employee and related activities, Looking after Customer Management, Service & Support
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Product Development Manager - TVS Dept.
Car and General Trading Ltd
09.2018 - Current
Startup Founder
Shloka ENterprises
01.2018 - 06.2021
Business Head
Euro Star Group of Companies
03.2016 - 10.2017
Regional Service Manager
Dubai Auto Gallary
06.2013 - 09.2015
Asst. Business Development Manager
Dubai Auto Gallery
04.2009 - 04.2013
Marketing Executive
Dubai Auto Gallery
12.2007 - 04.2009
Workshop Supervisor
Yash Automobiles Authorized TVS-Suzuki Vehicle
07.1998 - 07.1999
Junior Engineer
Greves India Ltd. (Piaagio) M.I.D.C.
01.1996 - 07.1998
E-MBA (Marketing) -
Indian School of Management Studies, Mumbai
Diploma in Automobile Engineering -
Institute of Engineering and Technology, Malegaon (Baramati)
Similar Profiles
VINCENT NYAMIAKAVINCENT NYAMIAKA
Shop Manager at CAR AND GENERAL TRADING LIMITEDShop Manager at CAR AND GENERAL TRADING LIMITED