Dainess Rwamla
Mwanza,Tanzania
Summary
Dedicated professional skilled in customer service and effective communication. Quick to master new systems and tools, with a strong ability to solve problems and provide clear support in team settings. Committed to leveraging technology to enhance service delivery, bringing both technical expertise and a personable approach to every role.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer service and sales representative
Msunza Investmemt Company (YAS MIXX EXPRESS)
Mwanza, TZ
01.2026 - Current
- Developed customized sales techniques to effectively sell and upsell services, enhancing client engagement.
- Resolved customer concerns through clear communication and polite service, improving overall customer satisfaction.
- Assisted customers at YAS MIXX EXPRESS with product choices and service questions.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Processed customer orders and handled cash payments accurately.
- Displayed products and arranged stock for easy customer access.
- Coordinated with team members to maintain smooth shop operations.
Direct Sales agent
CRDB bank plc
Mwanza, Tanzania
06.2024 - 12.2025
- Promoted and sold a variety of bank products, including savings and current accounts, loans, mobile banking services, and insurance.
- Educated customers on product benefits, guiding them to select tailored financial solutions that addressed individual needs.
- Educated customers on product benefits and guided them in selecting financial solutions based on their needs.
- Exceeded monthly sales targets and KPIs through proactive prospecting and diligent follow-ups, enhancing customer acquisition.
- Participated in marketing campaigns and field visits to attract new customers.
- Collected and processed customer applications, ensuring accuracy and compliance with bank policies.
- Delivered after-sales support and resolved customer service issues, ensuring client satisfaction and retention.
- Promoted CRDB Bank PLC loan and account products to prospective customers
Customer service support
Minal min supermarket
Arusha
05.2021 - 09.2022
- Welcomed and assisted customers in a friendly and professional manner, ensuring a positive shopping experience.
- Operated the cash register, processed payments, and handled receipts and balances accurately.
- Coordinated front desk activities by answering customer inquiries, managing phone calls, and directing customers to appropriate departments to enhance service efficiency.
- Managed front desk activities including answering customer inquiries, phone calls, and directing them to relevant departments.
- Handled customer complaints and escalated issues to supervisors.
- Conducted inventory checks and updated stock records.
- Assisted with inventory checks and stock updates to support operational readiness and ensure product availability.
Education
Certificate of social social work and healthy - Social work and healthy
University of dodoma
Dodoma, TanzaniaAdvanced level education - Arts and language
Bukongo secondary school
Mwanza, TanzaniaOrdinary level education - Arts studies
Nyamanoro secondary school
Mwanza, TanzaniaPrimary level education - All general studies
Mkudi primary school
Mwanza, TanzaniaHobbies and interesting
- Technology & Computing - Enjoy exploring new software, learning about digital tools, and improving my computer skills.
- Creative Writing - Passionate about writing stories, journaling, and improving written communication.
- Helping Others Volunteering and offering support to friends, family, or in the community whenever possible.
- Reading - Especially enjoy books on self-development, technology, and communication.
- Team Activities - Like participating in group projects or games that involve cooperation and problem-solving.
Skills
- Problem-Solving: Quick to identify issues and implement effective solutions independently or as part of a team.
- Time Management: Able to prioritize tasks, meet deadlines, and manage multiple responsibilities in fast-paced environments.
- Adaptability: Comfortable learning new technologies and adjusting to changing customer needs or workplace system
- Customer experience
- CRM systems
- Cash management
- Software proficiency
Accomplishments
- Provided excellent customer service by resolving over 95% of customer issues on the first contact, leading to positive feedback and repeat business.
- Created clear and professional documentation, emails, and reports that improved team communication and reduced misunderstandings.
- Trained new staff on software tools and customer service techniques, helping them become confident and productive quickly.
- Recognized by supervisors for reliability, positive attitude, and willingness to take on new challenges.
- Learned new programs and systems quickly, helping teams adapt during software or process changes.
Languages
Swahili
First Language
English
Advanced
C1
References
CEO OF Msunza Investment Company,
Mr Hemed Kaganga Msunza
hemedmsunza@gmail.com
+255655100800
MCE CRDB BANK PLC
Madam, Heavenlight Shao
heavenlightshao@crdbbank.co.tz
+255765613188
Timeline
Customer service and sales representative
Msunza Investmemt Company (YAS MIXX EXPRESS)
01.2026 - Current
Direct Sales agent
CRDB bank plc
06.2024 - 12.2025
Customer service support
Minal min supermarket
05.2021 - 09.2022
Certificate of social social work and healthy - Social work and healthy
University of dodoma
Advanced level education - Arts and language
Bukongo secondary school
Ordinary level education - Arts studies
Nyamanoro secondary school
Primary level education - All general studies
Mkudi primary school