Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Daimon Charles Mlowola

Dar es Salaam

Summary

Experienced procurement, logistics, and store manager with a proven track record in managing operations in these areas. Skilled in streamlining supply chain processes, negotiating with vendors, and controlling inventory to build strong relationships. Demonstrated success in negotiating contracts and coordinating logistics to achieve client objectives, improving operational efficiency through strategic sourcing and cost-saving initiatives. Recognized for reliability and results-driven approach in dynamic environments, emphasizing team collaboration and adaptability for seamless coordination across departments.

Overview

20
20
years of professional experience

Work History

Store Manager

Pivotech Co Ltd
05.2022 - Current
  • Unloaded arriving product stock and moved to store display areas.
  • Led merchandise selection, pricing, planning and marketing.
  • Supplied daily support to buyer and assistant buyer.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Conducted regular audits of inventory levels for accuracy, identifying discrepancies and taking corrective action as needed.
  • Assisted in budget preparation and financial reporting, ensuring accurate record-keeping of store expenditures.
  • Monitored safety practices within the store environment to ensure compliance with company policies and industry regulations.
  • Boosted sales performance by training and mentoring team members on effective sales techniques.
  • Analyzed sales data to inform purchasing decisions, optimizing inventory levels based on customer demand trends.
  • Enhanced customer satisfaction by efficiently managing store inventory and ensuring product availability.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Received new stock and input values into computer system.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Change Manager

Pivotech Company Ltd
01.2016 - 04.2022
  • Facilitated oversight of site equipment changes to ensure window time is adhered to and customer's expectations are met.
  • Increased customer satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
  • Built strong relationships with customers at all levels, promoting a collaborative approach to managing change projects.
  • Managed risks associated with change initiatives, implementing mitigation strategies as needed.
  • Developed training materials and resources for smooth transitions during organizational changes.
  • Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
  • Enhanced organizational agility by fostering a culture of continuous improvement and adaptability.
  • Streamlined processes for enhanced efficiency, working closely with cross-functional teams to identify gaps and redundancies.
  • Managed internal and external client-facing relationships through transitional periods.
  • Ensured compliance with regulatory standards while executing site equipment change.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Network Controller Supervisor

Pivotech Company Ltd
01.2010 - 12.2015
  • Upgraded network infrastructure for Tigo Tanzania, Vodacom, Zantel and Smile with latest technologies to support growing bandwidth demands and ensure seamless connectivity.
  • Analyzed network traffic patterns to identify bottlenecks, recommending targeted upgrades for optimized performance.
  • Enhanced network performance by implementing efficient routing protocols and optimizing configurations.
  • Reduced downtime for critical systems with proactive monitoring and timely troubleshooting of network issues.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Established effective incident response procedures that minimized downtime during unplanned events.

Network Controller Supervisor

Pivotech Company Ltd
09.2009 - 12.2009
  • Upgraded MTN network infrastructure to Tigo with latest technologies to support growing bandwidth demands and ensure seamless connectivity.
  • Enhanced network performance by implementing efficient routing protocols and optimizing configurations.
  • Reduced downtime for critical systems with proactive monitoring and timely troubleshooting of network issues.
  • Aligned network infrastructure with business objectives, ensuring seamless support for operations and growth initiatives.
  • Optimized WAN/LAN connections through careful selection of hardware components such as routers, switches, servers.
  • Conducted regular audits of network devices for compliance with industry standards and internal policies, ensuring optimal performance and security.
  • Authored documentation for system configuration and troubleshooting.
  • Maintained applications to keep software current with necessary software updates and upgrades.

Network Controller Assistant

Pivotech Company Ltd
05.2008 - 08.2009
  • Boosted network security, deploying robust firewalls and intrusion detection systems to safeguard sensitive data.
  • Evaluated emerging technologies for potential integration into existing networks to drive innovation and efficiency improvements.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Control room supervisor

Construction Equipment Africa Ltd.
08.2007 - 02.2008
  • Implemented contingency plans during unexpected events, minimizing disruptions to normal operations.
  • Enhanced control room efficiency by implementing streamlined processes and procedures.
  • Facilitated timely conflict resolution among team members by addressing concerns head-on and implementing effective solutions.
  • Adhered to strict quality control standards, consistently delivering reliable services while maintaining the highest levels of professionalism.
  • Increased situational awareness with comprehensive monitoring of facility conditions and security measures.
  • Optimized system performance through regular equipment maintenance and upgrades.
  • Maintained accurate records of control room activities, aiding in regulatory compliance efforts and internal audits.
  • Assisted in the development of safety protocols, contributing to a safer work environment for all employees.

Telesales Customer Care Attendant

Vodacom Tanzania
03.2006 - 07.2007
  • Managed high call volumes efficiently, ensuring minimal wait times for customers seeking assistance.
  • Developed rapport with clients through active listening and empathetic communication techniques, fostering loyalty among customers.
  • Ensured timely responses to customer queries, elevating overall service quality.
  • Resolved complex issues effectively by employing problem-solving skills and collaborating with team members when necessary.
  • Reduced call handle time by quickly identifying callers'' needs and providing appropriate information or transferring them to the correct department.
  • Provided personalized support to customers experiencing difficulties, leading to higher satisfaction ratings.
  • Demonstrated adaptability by successfully handling diverse customer inquiries and maintaining a consistently high level of service quality.
  • Increased first-call resolutions by utilizing strong troubleshooting abilities and extensive product knowledge.

Database Administrator

The Orion Trading Co. Ltd
12.2005 - 03.2006
  • Streamlined backup and recovery processes, enhancing overall system stability and availability.
  • Ensured database security with implementation of role-based access control and regular vulnerability assessments.
  • Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
  • Built databases and table structures for web applications.
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Modified databases to meet needs and goals determined during planning process.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Conducted regular audits of data quality, identifying inconsistencies and implementing corrective actions as necessary.

Sales and Marketing Officer

The Orion Trading Co Ltd
07.2005 - 11.2005
  • Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
  • Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
  • Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
  • Developed targeted marketing campaigns that effectively communicated brand value, driving consumer engagement and loyalty.
  • Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
  • Collaborated with cross-functional teams for product launches, resulting in higher market penetration and brand awareness.
  • Established long-term partnerships with industry influencers to increase brand visibility within target markets.
  • Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
  • Provided training and mentorship to junior team members, fostering a culture of continuous improvement and high performance.
  • Crafted compelling sales presentations tailored to individual client needs, enhancing conversion rates on proposals submitted.
  • Analyzed sales and marketing data for improved strategies.

Education

Postgraduate Diploma - Procurement and Supply chain Management

National Institute of Transportation
Dar Es Salaam
11-2014

Cisco Networking Academy and Windows2000 - undefined

University Computing Center (UCC) Mlimani Campus
02.2005

International Advanced Diploma - Information Technology

Learn IT
01.2003

Diploma - Information Systems Management

Aptech Computer Education
08.2002

Certificate of Proficiency - Information System Management

Aptech Computer Education
02.2002

Ordinary Certificate - secondary Education

Forodhani Sec school
01.1996

Skills

  • Inventory management and control
  • Procurement and stores operations
  • Network control operations and oversight
  • Budget development, administration, management and cost control
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Team leadership and coaching
  • Operational efficiency
  • Work Planning and Prioritization
  • Team development

Accomplishments

  • Successfully operationalized Tigo network in Rwanda which had latest technologies that supported growing bandwidth demands and ensured seamless connectivity.
  • Capacitated a team of 10 experts to effectively and actively coordinate, operationalize, monitor and troubleshoot Tigo telecommunication network to enhance efficiency.
  • Achieved team collaboration, pro-activeness and efficiency through daily team check-in meetings that maximized results.
  • Resolved product issue through consumer testing.

References

Delya, Siame, Sokoine University of Agriculture, Morogoro, 3022

Timeline

Store Manager

Pivotech Co Ltd
05.2022 - Current

Change Manager

Pivotech Company Ltd
01.2016 - 04.2022

Network Controller Supervisor

Pivotech Company Ltd
01.2010 - 12.2015

Network Controller Supervisor

Pivotech Company Ltd
09.2009 - 12.2009

Network Controller Assistant

Pivotech Company Ltd
05.2008 - 08.2009

Control room supervisor

Construction Equipment Africa Ltd.
08.2007 - 02.2008

Telesales Customer Care Attendant

Vodacom Tanzania
03.2006 - 07.2007

Database Administrator

The Orion Trading Co. Ltd
12.2005 - 03.2006

Sales and Marketing Officer

The Orion Trading Co Ltd
07.2005 - 11.2005

Cisco Networking Academy and Windows2000 - undefined

University Computing Center (UCC) Mlimani Campus

International Advanced Diploma - Information Technology

Learn IT

Diploma - Information Systems Management

Aptech Computer Education

Certificate of Proficiency - Information System Management

Aptech Computer Education

Ordinary Certificate - secondary Education

Forodhani Sec school

Postgraduate Diploma - Procurement and Supply chain Management

National Institute of Transportation

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Daimon Charles Mlowola