Caroline Karonge
Ruangwa
Summary
Results-driven banking professional with over 12 years of experience in customer-facing roles, including 6 years as a Bank Officer and 6 years as a Relationship Officer in the Credit Department. Demonstrated expertise in driving growth, managing credit risk, and enhancing customer satisfaction, evidenced by a 20% increase in branch portfolio and significant growth in bancassurance business through strategic relationship management. Committed to leveraging extensive skills and knowledge to excel as a Customer Experience Manager, dedicated to delivering exceptional service and fostering lasting client relationships. Passionate about creating innovative solutions that enhance customer engagement and drive organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Officer,
NMB Bank PlC
10.2019 - Current
- Built and maintained strong relationships with clients, ensuring their financial needs were met
- Managed and grew a portfolio of clients through effective relationship-building
- Identified clients' financial aspirations and offered tailored banking services.
- Collaborated with internal teams to ensure excellent customer service
- Identified and pursued new business opportunities with potential clients
- Provided financial advice and recommended appropriate banking products
- Ensured compliance with banking regulations and policies
- Maintained accurate and up-to-date client records and interactions
Bank Officer
NMB Bank Plc
02.2013 - 10.2019
- Ensured secure and efficient management of customer information and financial transactions.
- Built awareness of products and services, and identified customer needs to capitalize on business referral opportunities
- Ensured compliance with banking policies and regulatory requirements
- Provided financial advice and services to customers
- Developed and maintained relationships with clients
- Handled customer inquiries and resolved issues
Education
Bachelor's Degree - Business Administration, Procurement and Supplies Management
Skills
- Customer Experience Management
- Relationship Management
- Credit Risk Management
- Banking Operations
- Leadership and Team Management
- Communication and Interpersonal Skills
- Bancassurance Proficiency
- Sales and Business Development
- Client Relationship Building
- Financial Advisory Services
Certification
Certificate in Proficiency in Bancassurance, demonstrating expertise in bancassurance products and services
Accomplishments
- Grew branch portfolio by 20% through strategic relationship management and credit solutions
- Increased bancassurance business by leveraging strong relationships with key clients
- Met and exceeded sales targets
- Resolved client issues and ensured high levels of customer satisfaction
- Maintained a quality loans book
Timeline
Relationship Officer,
NMB Bank PlC
10.2019 - Current
Bank Officer
NMB Bank Plc
02.2013 - 10.2019
Bachelor's Degree - Business Administration, Procurement and Supplies Management
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