Cynthia NELSON MWAFONGO
Dar es Salaam,Tanzania
Summary
Accomplished professional with expertise in strategic planning and analysis, financial management, and operational efficiency. Demonstrates strong stakeholder engagement and compliance, crisis management, and adaptability. Proficient in MS Word, Excel, SQL, PowerPoint, and SPSS. Known for innovative thinking, effective communications, public speaking skills, and exceptional time management efficiency. Committed to leveraging skills to drive organisational success and achieve career growth in a dynamic environment.
Overview
9
9
years of professional experience
6061
6061
years of post-secondary education
Work History
Operation Management Officer and Client services
Hugo Domingo Ltd
02.2023 - 03.2025
- Financial Oversight: Monitor event budgets and financial operations to ensure cost-effectiveness and compliance with financial policies
- Coordinated and managed operations for corporate clients, ensuring their needs were met and their expectations exceeded, resulting in 40% increase in repeat business
- Marketing Campaigns: Oversee branding and marketing campaigns, integrating financial strategies to maximize ROI for client such as CRB BANK PLC, TRA AND WHO.
- Strategy Coordination: Track event progress and adjust strategies to align with financial goals and operational objectives. Improving overall operational efficiency by 25% and reducing event preparation time by 15%
- Reporting and Analysis: Lead administrative tasks, including financial reports, presentations, and meetings to support decision-making and enhance financial transparency
- Provided personalised client support and handled post event feedback, contributing to client retention and securing long term contracts.
Human Resource Manager
Stecol Corporation
10.2019 - 10.2022
- Payroll and Benefits Management: Oversaw payroll, pensions, and benefits administration, ensuring accurate and timely disbursement while optimising costs. Increasing salary processing efficiency by 255
- Employee Welfare: Managed health, safety, and welfare programs to promote employee well-being and compliance with safety standards
- Compensation and Job Evaluation: Approved job descriptions, conducted salary negotiations, and evaluated compensation structures for financial efficiency
- Training and Development: Led staff training programs, aligning them with budgetary constraints and corporate goals
- Legal Compliance: Guided staff and management on employment law, ensuring adherence to company policies and financial regulations related to employee management
- Implemented effective onboarding programme, ensured smooth integration of new hires.
Sales
Exim Bank
01.2019 - 10.2019
- Opened 10+ new saving accounts per month, contributing to 30% increase in customer acquisition.
- Assisted clients in securing personal and business loans, leading to 25% growth in loan disbursement.
- Advised customers on savings and loan products, improving cross-selling success by 35%.
- Provided customer support, resolving 90% of client issues on first interaction, boosting customer satisfaction
- Strengthened client relationship, resulting in 40% increase in repeat banking services.
- Promoted new products or sales initiatives enthusiastically, enhancing overall sales efforts.
Sales Officer
CRDB Bank PLC
01.2018 - 12.2018
- Exceeded sales target by 50% in five months, generating more revenue.
- Built and maintained relationship with corporate clients, increasing repeat business by 40%
- Conducted market analysis and implemented strategic sales plans, resulting in a 35% increase in conversation rate
Bank Officer Trainee
CRDB Bank PLC
01.2016 - 12.2017
- Customer Service Support: Assisted bank officers in delivering efficient customer service, ensuring high satisfaction and retention
- Account Opening Facilitation: Managed smooth account opening processes, adhering to regulatory standards and optimizing financial compliance
- Client Relationship Management: Built relationships with clients, addressing inquiries and resolving issues to enhance customer satisfaction and maintain financial trust
Education
Bachelor of Economics - Economics
St. Augustine University of Tanzania
Mwanza 10.2015 - 12.2018
Management and Protection of Nature Reserves for BRI Countries - Economics
CBRC
Hangzhou, China09.2019
ISO Standards Training - Banking
Exim Bank
MwanzaBusiness Decision Making -
Ivey University
08.2018
Skills
- Strategic Planning and Analysis
- Financial Management
- Operational Efficiency
- Stakeholder Engagement and Compliance
- Crisis Management and Adaptability
- Communications
- Proficient in MS Word
- Proficient in MS Excel
- Proficient in SQL
- Proficient in PowerPoint
- Proficient in SPSS
- Time management efficiency
- Innovative thinking
- Public speaking
sections.external_links.name
Custom
- Emmanuel Kiondo, Head of Corporate Communication and PR, CRDB Bank PLC, +255 743 858 051, Emmanuel.Kiondo@crdbbank.co.tz, Dar es Salaam
- Obeid Kalinga Knaiemba, Head of creatives, Hugo Domingo Ltd, +255 747 153 227, Obeidkalingakaniemba@gmail.com, Dar es Salaam
- George Musetti, Relationship Manager, Exim Bank, +255 717 674 444, George.musetti@gmail.com, Dar es Salaam
Timeline
Operation Management Officer and Client services
Hugo Domingo Ltd
02.2023 - 03.2025
Human Resource Manager
Stecol Corporation
10.2019 - 10.2022
Sales
Exim Bank
01.2019 - 10.2019
Sales Officer
CRDB Bank PLC
01.2018 - 12.2018
Bank Officer Trainee
CRDB Bank PLC
01.2016 - 12.2017
Bachelor of Economics - Economics
St. Augustine University of Tanzania
10.2015 - 12.2018
Management and Protection of Nature Reserves for BRI Countries - Economics
CBRC
ISO Standards Training - Banking
Exim Bank
Business Decision Making -
Ivey University
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