Hi, I’m
Cynthia Mlay
LEAD GENERATOR CLM-CC
Dar Es Salaam
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
years of professional experience
2
Languages
Work History
National Bank of Commerce
Lead Generator Contact Center
06.2025 - Current
Job overview
- 1. Fundraise opened customer accounts
- 2. Activating dormant accounts
- 3. Controlling accounts from turning dormant
NBC-National Bank of Commerce
Direct Sales Agents
08.2024 - 05.2025
Job overview
- To present products to companies through product demonstrations and sales pitches.
- To share comprehensive brand and product knowledge to maximize sales.
- To demonstrate products, showcasing their benefits and advantages to encourage purchases.
- To develop engaging sales pitches that promote the company's products and services.
- To maintain comprehensive brand and product knowledge to maximize sales opportunities and meet set targets.
- To study competitors in order to identify strategies and areas requiring improvement.
- To identify and generate new business opportunities by actively prospecting and acquiring new clients.
- To build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and loyalty.
- To provide financial advice and product recommendations to clients based on their needs and goals.
TRA-Tanzania Revenue Authority (Field)
Tax Payers Service
09.2023 - 10.2023
Job overview
- To receive and to perform directions from supervisor and other officers in the office
- To attend and honor customers.
- To give education to customer and awareness of various taxes.
Education
University of Dar-es-Salaam
Bachelor of Arts from Public Relations and Advertising
05.2021
University Overview
DEGREE CERTIFICATE
Kiraeni Girls Secondary SchoolKILIMANJARO
High School Diploma
04.2001
University Overview
Ordinary Level: CSEE
Skills
Have comprehensive knowledge of marketing and public relations
Excellent understanding on the customers management
Analytical and methodological when approaching problems
Ability to think big, provide rational judgment, and make thoughtful decisions
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- University of dar es salaam
- National Bank of Commerce (NBC)
Interests
Reading books, journals, magazine and articles, Internet surfing, Travelling and Exploring new ideas
References
- Raymond Mamuya, Retired Teacher, +255 734 485 140, Ashira Primary School, Kilimanjaro
- Husna Patel,Bank Officer NBC , +255 756 719 751, National Bank of Commerce, Dar es Salaam
- Gerald Minja ,Tax Managemnet Officer ,+255 716 653 520, Tanzania Revenue Authority, Tanga
DISCLAIMER
I hereby declare that all the details furnished above are true to the best of my knowledge and correctly describe my qualifications. Cynthia Mlay
Timeline
Lead Generator Contact Center
National Bank of Commerce
06.2025 - Current
Direct Sales Agents
NBC-National Bank of Commerce
08.2024 - 05.2025
Tax Payers Service
TRA-Tanzania Revenue Authority (Field)
09.2023 - 10.2023
Kiraeni Girls Secondary School
High School Diploma
04.2001
University of Dar-es-Salaam
Bachelor of Arts from Public Relations and Advertising