CUTHBERT BURTON
Dar es Salaam [Dar es Salaam]
Summary
Field support professional with strong track record in providing reliable and efficient assistance. Known for focus on team collaboration and achieving results. Skilled in troubleshooting and adapting to changing needs. Reliable and flexible, ensuring seamless operations and effective problem resolution.
Overview
12
12
years of professional experience
Work History
SENOIR OPERATIONS ASSIATNT - FIELD SUPPORT
INTERNATIONAL ORGANAZATION FOR MIGRATION -IOM
05.2024 - Current
- Ensuring establishment of the new transit center to improving accommodation facilities, transportation and we must ensure it functions efficiently to meet the needs of our beneficiaries.
- Coordinate a team of a total of sixteen staff members undertaking field activities in an assigned areas, such as at an airport, transit center, third-party facility, camp-based operation and sub-office, in relation to transportation,
- Supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of field support activities.
- Coordinating efficient and effective with management of airport services, including care and verification of travel documentation, assistance with airport formalities, escorts for arriving and departing individuals.
- Ensuring individuals with special needs or equipment receive appropriate support and sending notifications using relevant systems.
- Schedule daily work for Field Support staff, ensuring adequate coverage for all flight arrivals and departures based on advanced booking notifications (ABNs) and onward movements, and ensure staff have adequate power and IT availability to complete their work.
- Handling all urgent issues as they occur and process relevant financial paperwork in coordination with IOM management.
- Coordinate staff as they assist individuals at transit centers/ third-party facilities throughout their stay.
- Coordinating with National Movements Operations Officer to maintain an organized flow of individuals and their luggage through arrival and departure procedures at the facility.
- Track relevant information regarding flight data and ensure team members are updated on departure times, delays and cancellations we work with staff to ensure luggage and medical checks are organized in an efficient manner.
- Under the supervision of National Movements Operations Officer, I create the monthly shift schedule and assign tasks, ensuring coverage is adequate to maintain a safe, secure and clean environment.
- Reporting regularly to management on long-stayers and other relevant issues, employing creative problem solving as needed to handle problems. In coordination with National Movements Operations Officer handle financial paperwork.
- Coordinating timely and adequate services for meals, snacks, and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations, ensuring staff members work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
- Coordinating pre-departure formalities including but not limited to counseling, travel loans, Under the general supervision of the Operations Officer (Field Support), and the direct supervision of National Movements Operations Officer, the Senior Operations Assistant (Field Support) is responsible for supervising movement operations activities in the field, with the following duties and responsibilities: luggage, prohibited items, bag tags and clothing/shoes. Schedule and supervise daily discussions with individuals staying in facilities on cleanliness, litter, and hygiene. Ensure all posters and informational messages are up-to-date and placed in visible locations.
- Providing oversight at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or management if issues arise.
- Supervising the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, supervising staff as they ensure the identity verification, readiness and organization of individuals being transported, and preparing and supervising relevant briefings. Ensure baggage sorting, tagging, and handling is done appropriately and that staff members arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Coordinating and provide pre-screening, pre-departure orientation and selection mission support, medical processing support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points, IOM facilities and third- party facilities or during transport by air, ground or water.
- Under the close supervision of National Movements Operations Officer, liaise as needed with other Teams and Units in IOM, Tanzania and with external partners such as airport and government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR). Provide regular feedback on work being accomplished to the National Movements Operations Officer and keep supervisors immediately informed of any issues that arise.
- As needed, and under the close supervision of National Movements Operations Officer, assist with financial activities related to movement operations, such as petty cash payments and reports.
- Train Field Support Team members as needed to efficiently and effectively manage their work, conduct quality assurance, and to monitor and guide other Field Support staff members and activities.
- Alert National Movements Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
SENIOR OPERATIONAL ASSISTANT - FIELD SUPPORT
International Organization for Migration, IOM
04.2022 - 05.2024
- Coordinate a team of a total of sixteen staff members undertaking field activities in an assigned areas, such as at an airport, transit center, third-party facility, camp-based operation and sub-office, in relation to transportation,
- Supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of field support activities.
- Coordinating efficient and effective with management of airport services, including care and verification of travel documentation, assistance with airport formalities, escorts for arriving and departing individuals.
- Ensuring individuals with special needs or equipment receive appropriate support and sending notifications using relevant systems.
- Schedule daily work for Field Support staff, ensuring adequate coverage for all flight arrivals and departures based on advanced booking notifications (ABNs) and onward movements, and ensure staff have adequate power and IT availability to complete their work.
- Handling all urgent issues as they occur and process relevant financial paperwork in coordination with IOM management.
- Coordinate staff as they assist individuals at transit centers/ third-party facilities throughout their stay.
- Coordinating with National Movements Operations Officer to maintain an organized flow of individuals and their luggage through arrival and departure procedures at the facility.
- Track relevant information regarding flight data and ensure team members are updated on departure times, delays and cancellations we work with staff to ensure luggage and medical checks are organized in an efficient manner.
- Under the supervision of National Movements Operations Officer, I create the monthly shift schedule and assign tasks, ensuring coverage is adequate to maintain a safe, secure and clean environment.
- Reporting regularly to management on long-stayers and other relevant issues, employing creative problem solving as needed to handle problems. In coordination with National Movements Operations Officer handle financial paperwork.
- Coordinating timely and adequate services for meals, snacks, and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations, ensuring staff members work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
- Coordinating pre-departure formalities including but not limited to counseling, travel loans,
Under the general supervision of the Operations Officer (Field Support), and the direct supervision of National Movements Operations Officer, the Senior Operations Assistant (Field Support) is responsible for supervising movement operations activities in the field, with the following duties and responsibilities:
luggage, prohibited items, bag tags and clothing/shoes. Schedule and supervise daily discussions with individuals staying in facilities on cleanliness, litter, and hygiene. Ensure all posters and informational messages are up-to-date and placed in visible locations. - Providing oversight at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or management if issues arise.
- Supervising the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, supervising staff as they ensure the identity verification, readiness and organization of individuals being transported, and preparing and supervising relevant briefings. Ensure baggage sorting, tagging, and handling is done appropriately and that staff members arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Coordinating and provide pre-screening, pre-departure orientation and selection mission support, medical processing support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points, IOM facilities and third- party facilities or during transport by air, ground or water.
- Under the close supervision of National Movements Operations Officer, liaise as needed with other Teams and Units in IOM, Tanzania and with external partners such as airport and government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR). Provide regular feedback on work being accomplished to the National Movements Operations Officer and keep supervisors immediately informed of any issues that arise.
- As needed, and under the close supervision of National Movements Operations Officer, assist with financial activities related to movement operations, such as petty cash payments and reports.
- Train Field Support Team members as needed to efficiently and effectively manage their work, conduct quality assurance, and to monitor and guide other Field Support staff members and activities.
- Alert National Movements Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
Operations Assistant
INTERNATIONAL ORGANISATION FOR MIGRATION (IOM)
06.2016 - 04.2022
- Company Overview: UN MIGRATION AGENCY
- Leading the TC operation team for two years
- Preparing of daily activities and weekly activities
- Preparing monthly schedule for Ops staff and cleaners
- Ensure that Daily report are been shared to supervisor and other departments
- Preparation of camp announcement for final departures
- Preparation of name list which have been used to request of movement permit and Exit permit
- Escorting of new arrivals from camp to TC and departures from TC to Airport/Air strip
- Arrival orientation provided to new arrivals and distribution of welcome bucket is done
- Ensure organization of accommodation area before arrival of pax at TC is done
- Ensure security check up for client is done properly at TC and at Air strip
- Preparation of PRF for TC meals in monthly bases
- Preparation of preliminary manifest and final manifest and shared with service provider
- Informing Airport staff about departure date and time
- Informing service provider (Kitchen staff) about number of pax expected to arrive/depart at TC for meals preparation
- Hygiene Kit distribution to departures upon arrivals
- Weighing and tagging of luggage one day before departure date
- Providing pre-departure orientation at TC
- Organizing of Ops staff meeting and service provider
- Ensuring of TC compound is clean and in organized manner
- Ensure Tc asset are in good condition
- UN MIGRATION AGENCY
- Collaborated with other departments to foster smooth operation of daily processes.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Prepared and delivered operational performance reports to inform management.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Trained and supervised employees on office policies and procedures.
- Facilitated smoother communication between departments by setting up centralized information sharing platform.
- Assisted with preparation of operational reports, providing insights for strategic planning sessions.
Operations Escort Clerk
INTERNATIONAL ORGANISATION FOR MIGRATION (IOM)
07.2015 - 06.2016
- Company Overview: UN MIGRATION AGENCY
- Leading the field operation team, prepare daily and weekly activities roaster and preparations of weekly and monthly reports
- To pick up and collect refugees from entry points/borders and escort the same to refugee's transit centers or to refugee's camps (Nyarugusu/Mtendeli or Nduta)
- Conduct pre-screening to Burundian Refugees to be relocated from Nyarugusu Refugees Camp to Mtendeli Refugees Camp) and escort the bus convoys to respective camp
- Escort the USRAP (United States Refugees Admissions Program) Refugees for medical cases and interview by the USCIS for resettlement purpose
- Play as hygiene focal person at IOM NMC Health Clinic during the medical surge
- Escort the refugees to Maweni Hospital for further medical examination
- Ensure proper signing of documentations such as loan agreement forms, promissory notes and other documents
- Weighing the luggage for the final departure cases and escorts the same to the airport for takeoff
- UN MIGRATION AGENCY
Labor team leader
Burton & Jones company
06.2013 - 08.2013
- The labor team leader effectively coordinated the project, ensuring that all team members worked collaboratively and efficiently to meet their deadlines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
BBA -
OPEN UNIVERSITY
Dar Es Salaam, Tanzania10-2025
Diploma - Business Administration
Tanzania Institute of Accountance
01.2014
Advance d certificate - secondary education
Nakaseke International College
01.2012
Ordinary Certificate - secondary education
Airwing Secondary School
01.2007
Skills
- PowerPoint
- Microsoft Office Excel
- Microsoft Office Word
- Internet
- Microsoft Publisher
Personal Information
Date of Birth: 06/22/93
Keycompetenciesandskills
Basic Computer Applications such as PowerPoint, Microsoft Office Excel and Microsoft Office Word, Email and Internet and Microsoft Publisher., Competent on Banking-Accounting Packages such as Easy Bank, Equinox Version 4 & 5, Oracle Flexcube and OBIEE report tool., Introduction to Information Technology and Information Systems (IM102)., Very Good, Excellent, Very Good, Excellent, Very Good, Excellent, Excellent, Excellent, Class D
Reading Books
Reading books is a rewarding activity that offers a range of benefits, including:
1. Mental Stimulation: Engages the brain and reduces cognitive decline.
2. Knowledge Acquisition: Expands understanding of various subjects and cultures.
3. Vocabulary and Language Skills: Improves language proficiency and communication.
4. Empathy and Perspective: Fosters understanding of diverse human experiences through fiction.
5. Stress Reduction: Provides an enjoyable escape from daily stressors.
6. Improved Focus and Concentration: Enhances attention and concentration skills.
7. Entertainment: Offers enjoyment and evokes various emotions.
8. Enhancing Imagination: Stimulates creativity by allowing visualization of different scenarios.
9. Social Connection: Encourages discussions and connections through book clubs.
10. Lifelong Learning: Supports ongoing personal and professional development.
In summary, reading is not just for knowledge and entertainment; it also promotes personal growth and well-being, making it an invaluable part of life.
Timeline
SENOIR OPERATIONS ASSIATNT - FIELD SUPPORT
INTERNATIONAL ORGANAZATION FOR MIGRATION -IOM
05.2024 - Current
SENIOR OPERATIONAL ASSISTANT - FIELD SUPPORT
International Organization for Migration, IOM
04.2022 - 05.2024
Operations Assistant
INTERNATIONAL ORGANISATION FOR MIGRATION (IOM)
06.2016 - 04.2022
Operations Escort Clerk
INTERNATIONAL ORGANISATION FOR MIGRATION (IOM)
07.2015 - 06.2016
Labor team leader
Burton & Jones company
06.2013 - 08.2013
Diploma - Business Administration
Tanzania Institute of Accountance
Advance d certificate - secondary education
Nakaseke International College
Ordinary Certificate - secondary education
Airwing Secondary School
BBA -
OPEN UNIVERSITY
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