Comfort Charles Hhando
Dar es Salaam
Summary
To pursue a successful and rewarding career in Finance, utilizing my academic background and hands-on experience to contribute meaningfully to the financial sector.
Overview
2
2
years of professional experience
Work History
Counter Staff
Halotel
05.2025 - Current
- To welcome and assist customers with professionalism, ensuring excellent customer service.
- Selling SIM cards, airtime vouchers, internet bundles, and promoting Halotel products and services.
- Handling SIM registration, activation, and replacements in compliance with telecom regulations.
- Processing cash, mobile money, and electronic payments, ensuring accurate receipts and transaction records.
- Supporting customers with Halopesa (mobile money) services, providing guidance on transactions and resolving issues.
- Offering basic technical support such as internet configuration, mobile settings, and PUK retrieval.
- Resolving customer queries and complaints or escalated them to appropriate departments when necessary.
- Maintaining accurate daily sales, stock, and service records for accountability and reporting.
- Promoting new offers, campaigns, and value-added services to increase customer uptake.
- Ensuring compliance with Halotel policies, telecom regulations, and data confidentiality standards.
Customer Value Management (Outbound)
Erolink
01.2024 - 04.2025
- Engaged customers to identify needs and delivered tailored solutions.
- Provided exceptional customer support, ensuring satisfaction and loyalty.
- Utilized software tools to analyze customer data and enhance service delivery.
- Promoted and raised awareness of products like Showmax and DStv Stream.
Customer Service Representative (Inbound)
Erolink
11.2023 - 01.2024
- Provide accurate product and service information.
- Verify customer information to ensure service excellence.
- Employ empathy in customer interactions, offering personalized attention.
- Utilize company tools and resources to respond to customer inquiries efficiently.
- Adhere to attendance and training schedules for team development.
- Contribute to improving customer experience by identifying areas for process and productivity enhancements.
- Report relevant performance data and seek mentorship for performance improvement.
- Escalate customer issues to the Team Leader for prompt resolution.
- Meet daily performance targets.
Education
Bachelor of Finance and Banking - undefined
Institute of Accountancy
Arusha01.2023
Advanced Level Secondary Education - undefined
Magu High School
Mwanza01.2020
Ordinary Level Secondary Education - undefined
Embarway Secondary School
Arusha01.2017
Primary School Education - undefined
Tumaini Junior Primary School
Arusha01.2013
Skills
- Microsoft Outlook - Intermediate
- Microsoft Excel - Intermediate
- Data Entry - Skillful
Languages
Swahili - Fluent
English - Fluent
References
Victoria, Hiza, victoria.hiza@multichoice.co.tz, +255 767 283 747, Erolink
Hobbies and Interests
Singing, Reading Books, Watching Movies, Listening to Music
Disclaimer
I, Comfort Charles Hhando, declare that the information provided in this CV is true and correct to the best of my knowledge.
Skills and competences
- COMPETENCIES
- Technical Skills: Microsoft Excel, Microsoft Outlook, Data Entry
- Customer Relationship Management: Client Relationship Building, Retention Strategies, Loyalty Programs
- Soft Skills: Problem Solving, Managerial Skills, Interpersonal Communication
- Product Knowledge: Expertise in financial products, customer service best practices
Timeline
Counter Staff
Halotel
05.2025 - Current
Customer Value Management (Outbound)
Erolink
01.2024 - 04.2025
Customer Service Representative (Inbound)
Erolink
11.2023 - 01.2024
Bachelor of Finance and Banking - undefined
Institute of Accountancy
Advanced Level Secondary Education - undefined
Magu High School
Ordinary Level Secondary Education - undefined
Embarway Secondary School
Primary School Education - undefined
Tumaini Junior Primary School
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