Summary
Overview
Work History
Education
Skills
Languages
Pressional Trainings Attended
Professional Presentations
Affiliations
Hobbies
Referees
Timeline
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Claud Casmir Karangwa

Claud Casmir Karangwa

Der Es Salaam

Summary

Dynamic Administration Manager with a proven track record at the Higher Education Students' Loans Board, excelling in employee management and relationship building. Enhanced team performance through targeted training and optimized resource allocation, resulting in improved service delivery. Skilled in developing policies and fostering collaboration across departments to achieve organizational goals.

Overview

15
15
years of professional experience

Work History

Administration Manager

Higher Education Students' Loans Board
03.2021 - Current
  • To supervising administration team, providing guidance, support, and constructive feedback to ensure high-quality service delivery;
  • To facilitate interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization;
  • To liaise with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization's success;
  • To oversee facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees;
  • To optimize resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs;
  • To maintain appropriate records of fleet operations, equipment and other properties;
  • Developing and implementing improved filing systems for enhanced order and accuracy;
  • Insuring department budgets by monitoring and reporting on office expenses;
  • To manage registry and office records;
  • To supervise office cleanliness and estate management matters.

Senior Administration Officer

Public Service Social Security Fund
01.2020 - 03.2021
  • Provided executive support by managing schedules, arranging travel accommodations, and preparing meeting agendas.
  • Partnered with HR to implement and monitor policies and procedures and recommend changes.
  • Developed and maintained productive relationships with internal and external stakeholders to support increased business.
  • Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
  • Collaborated with key stakeholders to identify and deliver quality enhancements.
  • Served as the primary point of contact for internal staff and external clients, resolving inquiries in a timely manner.
  • Developed strong relationships with external vendors, resulting in cost savings and improved service quality.

Regional Officer In Charge of Pension Fund

Public Service Pensions Fund
03.2012 - 12.2019
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Led team in developing strategic plans to meet operational objectives.
  • Ensure timely processing of terminal benefits
  • Establish and maintaining good relationship with stakeholders
  • Conducting various seminars on social security education across the region

Customer Service Incharge

National Bank Of Commerce
01.2012 - 03.2012
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
  • Identified trends in customer concerns, proactively addressing common issues before escalation.
  • Delivered personalized recommendations based on individual customer needs, driving sales growth.
  • Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes.
  • Streamlined communication processes for increased efficiency in addressing customer inquiries.

Sales Consultant

National Bank Of Commerce
11.2010 - 01.2012
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Education

Master of Public Administration - Public Policy And Public Sector Reforms

Seoul National University
Seoul, South Korea
08.2020

Bachelor of Commerce And Managament - Marketing

University of Dar Es Salaam
Dar Es Salaam, Tanzania
11.2010

Advanced Certificate of Secondary School Education - History, Geography And English Language

Dakawa High School
Morogoro, Tanzania
02.2006

Certificate of Secondary School Education -

Makongo High School
Dar Es Salaam, Tanzania
11.2003

Skills

  • Employee Management
  • Performance Evaluations
  • Team Building and Motivation
  • Organizational Leadership
  • Office Administration
  • Developing Policies and Procedures
  • Customer Service Management
  • Relationship Building
  • Strategic Management
  • Presentation

Languages

Swahili
Native language
English
Advanced
C1
Korean
Intermediate
B1

Pressional Trainings Attended

  • Global Leadership Academy (08th March 2019-May 2019), conducted by Sunning

    Culture Forum, South Korea.


• Mastering Office Suit (Excel and Access 2013/2016), January 2018, conducted by Institute of Accountancy Arusha, Tanzania.


• Leadership Career Development and Ethics, Dares Salaam, Tanzania (September 2017), conducted by Tanzania Global Learning Agency.


• Leadership Training-Young African Leaders Initiative (YALI), Kenyatta University, Nairobi Kenya (July 2016- October 2016).


• Social Security Administration, Mombasa, Kenya (November 2014), conducted by Eastern and Southern Africa Management Institute.

Professional Presentations

  • Presented at 2020 Asia Policy Development Program in Searching for Effective International Development Policies in the Covid-19 Era, on 20th November, 2020 at Asian Development Institute (South Korea).


  • Presented on overview of Tanzania Public Sector Reforms, on 25th February 2019 at Asian Development Institute (South Korea)


  • Presented at the Global Civil Service Pension Experts Seminar on October

    19th 2018 at Korea pension fund head office. The presentation based on Tanzania Pension System Operations and Reforms.


Affiliations

  • Tanzania U.S State Alumni Association
  • Young African Leaders Initiative- East Africa

Hobbies

Team Sports;

Travelling;

Creative Pursuit;

Community evolvement;

Volunteering.


Referees

1. Mr. Elihuruma Stephano Lema,

Director of Finance and Administration,

Higher Education Students' Loans Board,

Mobile: +255784475088,

Email: elihuruma.lema@heslb.go.tz.


2. Professor Kim Sengheun,

Graduate School of Public Administration,

Seoul National University,

Mobile: 82-2-880-9318

Email: sanghkim@snu.ac.kr.


3. Ms. Matilda Masuka,

Former Tanzania Ambassador to South Korea,

Mobile: +255 673800714.


Timeline

Administration Manager

Higher Education Students' Loans Board
03.2021 - Current

Senior Administration Officer

Public Service Social Security Fund
01.2020 - 03.2021

Regional Officer In Charge of Pension Fund

Public Service Pensions Fund
03.2012 - 12.2019

Customer Service Incharge

National Bank Of Commerce
01.2012 - 03.2012

Sales Consultant

National Bank Of Commerce
11.2010 - 01.2012

Master of Public Administration - Public Policy And Public Sector Reforms

Seoul National University

Bachelor of Commerce And Managament - Marketing

University of Dar Es Salaam

Advanced Certificate of Secondary School Education - History, Geography And English Language

Dakawa High School

Certificate of Secondary School Education -

Makongo High School

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Claud Casmir Karangwa