Christopher Lucian Msangule
Dar Es Salaam
Summary
Accomplished Senior Manager in Transaction Banking at CRDB Bank, adept in strategic planning and cross-functional collaboration. Spearheaded innovative digital solutions, enhancing productivity and client satisfaction.
Proven track record in operations management and project leadership, significantly improving revenue assurance. Expertise in product design and team coordination, achieving notable efficiency gains and fostering strong stakeholder relationships.
Overview
14
14
years of professional experience
Work History
Senior Manager Transaction Banking
CRDB Bank
01.2020 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale Government projects and introduced new systems in Bank to facilitate Payments ( MUSE/ERMS) and collection( TAUSI/GePG) for Tax and Non Tax payments.
- Provide electronic collection structures to help Bank into mobilizing cheap deposits by allowing money flowing and optimize Customer value chains which will provide a lead to business segments Sales Team.
- Create, design, structure integration of Customer Enterprise Systems and Core Banking Systems to provide a seamless payments experience with automated reconciliations of the transactions.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
- Strategically optimizing utilization of products for maximizing revenue, based on customer segmentations and ensuring customer is yielding the benefits across banks network
- Provide a suitable transaction structure for Commercial Customers including end to end process flow between Relationship Managers and Back office staff
- Responsible for set up and roll out of New digital solutions in the areas of receivables, Payments and Liquidity products. Ensure training to Sales teams and all relevant stakeholders
- Responsible for setting team objectives, including Sales Revenue Targets, Product Launches and Service Level Agreements with various key stakeholders incl. clients, Operations, branches, alternative channels, etc.
Manager Transaction Banking
National Bank Of Commerce
04.2015 - 12.2020
- Maintained a high level of expertise in relevant regulations surrounding transactions management by attending conferences and workshops regularly.
- Resolved conflicts between parties involved in transactions through effective mediation and negotiation techniques, ensuring successful outcomes for all parties involved.
- Analyzed financial data to identify potential risks and opportunities, leading to better-informed decision-making by senior management.
- Developed new methods for tracking transaction progress, resulting in more accurate forecasting and improved resource allocation.
- Manage a Global Payments in both payments, cash out and cash in
- Managing Global ( Multinational) companies as well as Global Development Organization on specialized products and service to ensure a customized based product to be able to yield revenue, FCY and LCY deposits.
- Enhancing a collection capabilities on schools, Fast moving Industries, Oil and Marketing Industries and other cash riches business
- Managing Financial Institution (Correspondent Banks) payments and ensuring managing strategically rebate discussions to increase a growth on Non Funded Income
- Optimization of the products across the bank networks including e-Commerce, Mobile Banking, Agents Banking
Channel Development Manager
NCBA
04.2012 - 03.2015
- Optimized channel performance by conducting regular reviews and implementing improvements based on data analysis.
- Implemented targeted marketing campaigns to drive growth within specific channels, generating higher revenue.
- Drove competitive advantage by maintaining up-to-date knowledge of industry trends, competitor activities, and potential disruptors within the market space.
- Managed key account negotiations with top-tier partners, resulting in mutually beneficial agreements that led to significant increases in sales volume.
- Boosted channel sales by identifying and recruiting new partners, providing training and support.
- Implementation of online banking and mobile banking from design and strategically optimization of the product as well as enhance value added services.
- Provide leadership and accountability to the division in order to embed the cash management & internet banking products as significant product areas throughout CBA, its subsidiaries and associate companies.
- Establish and implement appropriate procedures and process for guiding the department’s activities and from time to time review/modify these to fit in with other units’ establish work and risk management processes.
Electronic Banking Specialist
National Microfinance Bank
06.2010 - 05.2012
- Supported the development of marketing materials for electronic banking products, increasing product adoption among existing customers.
- Partnered with management to review processes continually, identifying areas for improvement within the Electronic Banking Specialist role.
- Achieved high levels of accuracy in transaction processing by adhering strictly to established protocols and guidelines.
- Identified opportunities to expand electronic banking services within the organization, leading to increased revenue potential.
- Training branches, Relationship Managers, Sales Team at HQ for the facilitation of the online Banking and its value added services
- Provide leadership and accountability to the division in order to embed the cash management & internet banking products as significant product areas throughout CBA, its subsidiaries and associate companies
Education
Accounting And Business Management
Cambridge College
Dar Es Salaam, TanzaniaInformation Technology
Institute of Finance Management
Dar Es Salaam, Tanzania10.2003
Skills
Strategic Planning
Cross-Functional Collaboration
Operations Management
Cross-functional Team Coordination
Project Management Skills
Product design
Revenue Assurance
Timeline
Senior Manager Transaction Banking
CRDB Bank
01.2020 - Current
Manager Transaction Banking
National Bank Of Commerce
04.2015 - 12.2020
Channel Development Manager
NCBA
04.2012 - 03.2015
Electronic Banking Specialist
National Microfinance Bank
06.2010 - 05.2012
Accounting And Business Management
Cambridge College
Information Technology
Institute of Finance Management
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