Christine Christian Kolowa
Dar es salaam
Summary
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
4
4
years of professional experience
Work History
Customer Experience Officer
NMB Bank plc
Kilimanjaro , Tanzania
02.2025 - Current
- Conducted surveys with existing customers about their experiences with the company's products or services.
- Participated in team meetings to discuss ways to optimize the customer experience.
- Coordinated with other departments to ensure timely resolution of customer issues.
Direct Sales Officer
National Microfinance Bank (NMB)
Kilimanjaro
10.2023 - 01.2025
- Selling products and services provided by the NMB Bank
- Registering new customers and creating new accounts for them
- Increased customer purchases by implementing improvement strategies based on performance analysis.
- Performed sales visits to take strategic action on new business leads.
Intern Trainee (Practical training or field)
National Social security Fund (NSSF)
Tanga, Lushoto
08.2021 - 10.2021
- Educated customers regarding NSSF products and services.
- Answering questions from customers on the products offered at Nssf.
- Keeping records of customer transactions ,comments and complaints.
- Registered information on database to preserve accurate and updated details for newly registered NSSF members.
Education
Bachelor of Banking and Finance -
Institute of Finance and Management
Kifungilo Girls Secondary school
TangaKifungilo Girls Secondary school
TangaSt Catherin Primary School
TangaSkills
- problem solving
- Microsoft suite
- Outstanding communication skills
- Creativity and resourcefulness
- Quick learner
- Resilient
- Open minded
- Curiosity
- Adapt to new situation
REFERENCES
- Rahim Pangani
National Social Security Fund
contact. 0684494018, rahim.pangani@nssf.or.tz
- Yohana Steven Mhando
National Social Security Fund
Contact. 0768610956, yohanasteven7@gmail.com
Languages
6,6
Personal Information
Name & contact
Timeline
Customer Experience Officer
NMB Bank plc
02.2025 - Current
Direct Sales Officer
National Microfinance Bank (NMB)
10.2023 - 01.2025
Intern Trainee (Practical training or field)
National Social security Fund (NSSF)
08.2021 - 10.2021
Bachelor of Banking and Finance -
Institute of Finance and Management
Kifungilo Girls Secondary school
Kifungilo Girls Secondary school
St Catherin Primary School