CHRISTINE ACHILLEUS ISHENGOMA
Dar Es Salaam,02
Summary
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
Square (Block Inc)
10.2024 - 10.2025
- Providing technical support for software, hardware, and payment systems
- Assisting with account setup, verification, and transaction management, including linking bank accounts.
- Resolving payment processing issues, chargebacks, and disputes, while explaining fees and reports to customers.
- Educating customers on Square’s products, integrations, and analytics to optimize business operations.
- Delivering guidance on compliance with industry standards and addressing account security and fraud concerns.
- Collecting customer feedback to enhance product functionality and escalating recurring issues to internal teams.
- Maintaining customer satisfaction by delivering prompt, effective support across email, chat, and phone channels.
Finance & Administration Coordinator
Y9 Microfinance Tanzania Limited
04.2022 - 01.2024
- Management of confidential company documents such as contracts, letters and databases and ensuring they are accessible to respective staff.
- Procurement of all company supplies and managing their proper utilization.
- Selecting vendors with the best prices and raising purchase orders for various company purchases.
- Raising payment requests for various office purchases to the finance and management leaders.
- Soliciting pro forma invoices from vendors and following up receipts after purchases.
- Reporting to the CFO, and assisting him in creation of invoice trackers, cashflow statements and submitting them for management approvals.
- Recording of procurement and financial information in the ERP system.
- Maintaining a conducive work environment for staff by ensuring all office items are properly functioning such as furniture, Air conditioners etc.
- Drafting letters to clients and ensuring their delivery to respective recipients, plus sending and answering necessary emails.
- Booking accommodation, and arranging for transport & meals for company guests.
- Provision of overall operational support to staff, company partners, guests, government entities & clients.
- Playing front desk roles like welcoming guests, answering and making calls and so forth.
- Managing petty cash and its overall expenditure.
- Posting job advertisements
- Screening and interviewing candidates
- Coordinating hiring processes, onboarding new employees and performing overall HR tasks.
Operations Manager
Kalisia Trade and Services
01.2022 - 04.2022
- Performing administrative roles from front desk to executive support.
- Managing Operations team to achieve business targets.
- Building strong customer relationships by addressing customer issues and complaints in a timely manner.
- Providing operational support and guidance to staff.
- Developing operating budgets.
- Conducting regular meetings with the team to discuss company issues, concerns & updates.
- Monitoring and controlling expenses according to budget.
Administration & Procurement Manager
Nubia Investment Group
06.2021 - 12.2021
- Managing company supplies stock.
- Preparing regular reports on expenses
- Answering queries from employees and clients.
- Preparing reports and presentations on sales and clients behavior.
Finance & Administration Coordinator
EasyGardenTanzania Limited
01.2020 - 04.2021
- Performing all secretarial roles and preparation of financial report to analyze company performance.
- Analyzing financial data to provide organizations with information that will assist in future planning and decision making.
- Preparation of weekly & monthly budgets.
Administration Manager
Amani Gold Company
01.2019 - 12.2020
- Provision of all administrative support roles especially coordinating with the staff and management.
- Documentation of all payroll information & ensuring proper customer services.
- Maintaining all office records for future use and other office related activities.
- Setting weekly meetings and recording minutes.
- Formulating invoices for various projects that are carried out by the company.
Education
Masters - International Business
University of Economics
KrakówMasters in Business Administration - Corporate Management
Mzumbe University
Dar Es Salaam04.2021
Bachelor of Science - Regional Development Planning
Ardhi University
Dar Es Salaam04.2019
Skills
- Great listening and communication skills
- Time conscious and proactive
- Great computer skills
- Fluent in English & Swahili
- Great leadership & Management skills
- Cooperative and quick to learn
- CRM management
- Database maintenance
- Internet research
- Basic accounting
- Report generation
- Multitasking and organization
- Project management
Timeline
Virtual Assistant
Square (Block Inc)
10.2024 - 10.2025
Finance & Administration Coordinator
Y9 Microfinance Tanzania Limited
04.2022 - 01.2024
Operations Manager
Kalisia Trade and Services
01.2022 - 04.2022
Administration & Procurement Manager
Nubia Investment Group
06.2021 - 12.2021
Finance & Administration Coordinator
EasyGardenTanzania Limited
01.2020 - 04.2021
Administration Manager
Amani Gold Company
01.2019 - 12.2020
Masters in Business Administration - Corporate Management
Mzumbe University
Bachelor of Science - Regional Development Planning
Ardhi University
Masters - International Business
University of Economics
Community Service & Volunteer Work
World Bank (Dar Ramani Huria), Volunteer Project Supervisor, 2017-08, 2018-11, To assist in piloting a solid management system on informal settlements by creating datasets for trash collection companies to help them in locating and tracking their clients., Conduct training and orientation regarding the trash mapping., Assisting, advising and coordinating the educating of people on managing waste disposal to avoid blocking drainage channels that may result in floods.